Eligibility Worker I
Company: San Joaquin County California
Location: San Francisco
Posted on: May 4, 2024
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Job Description:
Introduction
This examination is being given to fill multiple vacancies in the
Human Services Agency and to establish an eligible list to fill
future vacancies. This recruitment may also be utilized to fill
bilingual vacancies. Resumes will not be accepted in lieu of an
application. A completed application must be postmarked or received
online by the final filing deadline.
Individuals in the Eligibility Worker I position who successfully
complete their probationary period will be eligible to promote into
the Eligibility Worker II classification.
The role of an Eligibility Worker is to help program participants
succeed in becoming self-sufficient by providing support and
assistance in the area of eligibility determination of social
services. The newly hired Eligibility Worker I will be being going
through a 28-week Induction Training class. This classroom style
training is used to teach new Eligibility Workers state and federal
guidelines, regulations, policies, and procedures on determining
eligibility for cash aid, food stamps, and Medi-Cal for the
citizens of San Joaquin County. An Eligibility Worker I will also
receive training on the types of documents and information that
program participants will need to provide to meet eligibility
requirements of the various services. Training topics will also
include methods of obtaining information from various sources and
strategies to accurately review documents related to eligibility
determination. Eligibility Workers are also responsible for
managing an assigned caseload and determining eligibility for cash
aid, food stamps, and Medi-Cal for these participants. Additional
duties include a heavy volume of phone contacts and
scheduled/unscheduled appointments with clients.
An Eligibility Worker I must successfully pass each test
administered during training and hold a minimum overall percentage
score provided by the instructors in order to remain in the
position.
All offers of employment are contingent on successfully passing a
pre-employment background check which includes a DOJ Live Scan.
Effective July 2024 - 4% Cost of Living Adjustment increase
Effective July 2025 - 3% Cost of Living Adjustment increase
The following incentives and bonuses may be available for eligible
new hires. Incentives and bonuses are subject to approval by Human
Resources:
- Vacation Accrual Rate: San Joaquin County vacation accrual rate
consistent with the candidate's total years of public service.
- Sick Leave: Candidates leaving other employment may receive
credit for actual non-reimbursable sick leave hours (up to 160
hours) from their last agency. Hours shall be subject to San
Joaquin County's minimum sick leave cash out provisions.
- New Hire Retention Bonus:
$2,000 upon completion of first year equivalent employment (2,080
hours)
$1,000 upon completion of third year equivalent employment (6,240
hours)
$3,000 upon completion of sixth year equivalent employment (12,480
hours)
NOTE: All correspondences relating to this recruitment will be
delivered via e-mail. The e-mail account used will be the one
provided on your employment application during time of submittal.
Please be sure to check your e-mail often for updates. If you do
not have an e-mail account on file, Human Resources will send you
correspondences via US Mail.
TYPICAL DUTIES
- Gathers, verifies and learns to evaluate financial, personal and
social information of clients to determine eligibility and benefit
levels for one or more public assistance programs; initiates and
processes casework through various automated systems.
- Interviews applicants and recipients (scheduled and unscheduled)
in person, by telephone or at a client's home; reviews applications
and forms to ensure information provided is accurate and complete;
verifies information; organizes and maintains case records and
documents to comply with established timelines.
- Assists clients by explaining program eligibility requirements
and client responsibilities for receiving benefits.
- Learns and applies current state, federal and program regulations
and procedures necessary for multi-program caseload management.
- Determines the correct amount of benefit or assistance; explains
eligibility determination to clients and applicants.
- Initiates appropriate disposition of cases; approves, denies,
transfers, or terminates public assistance programs; authorizes
benefits within specified guidelines or makes appropriate referrals
for immediate services and assistance; authorizes emergency
assistance as necessary.
- Coordinates with other agencies or individuals involved in cases;
acts as liaison between clients and other counties; coordinates
with other units in department; upon authorization, supplies
information to other agencies and client representatives; directs
clients to other offices or agencies for assistance as
appropriate.
- Attends and participates in meetings and training programs;
learns policies, procedures, regulations, departmental
organization, and community resources.
- Works with staff to resolve issues; provides coverage as
needed.
MINIMUM QUALIFICATIONS
EITHER PATTERN I
Experience: Two years of general clerical and/or office technical
work.
OR PATTERN II
Education: Completion of 60 semester/90 quarter units from an
accredited college or university with major course work in liberal
arts, social sciences, business or public administration, or
related areas.
OR PATTERN III
Education: Successful completion of the Eligibility Certificate
program offered by San Joaquin Delta College or comparable program
approved by San Joaquin Delta College.
AND
Special Requirement: Successful completion of the County's
induction training program is required within the first year of
employment. Failure to complete the program may result in release
from employment.
License: Possession of a valid California driver's license if
required by the nature of the assignment.
KNOWLEDGE
Standard office practices and procedures; personal computer systems
and general office computer software; customer service principles
and practices; techniques for interviewing and gathering
information from a diverse population; filing and record keeping
systems; language mechanics; correspondence and report formats;
addition, subtraction, multiplication, division, percentages, and
the use of tables and formulas.
ABILITY
Follow oral and written instructions; utilize supervision; maintain
case records and documents; analyze and evaluate situations
accurately; determine appropriate course of action in emergency or
stressful situations; accurately enter data into automated systems;
operate computers and related software and apply computer
applications to departmental functions; establish and maintain
effective working relationships with others; communicate
effectively, both orally and in writing, with staff, the general
public, and with culturally diverse or economically disadvantaged
clients; accurately perform basic arithmetical operations; read,
understand and apply federal, state and County public assistance
laws, regulations, guidelines, and other information; learn to
identify and report potential fraudulent situations.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent operation of a data entry device; constant
sitting for extended periods; occasional pushing, pulling,
reaching, grasping, bending, squatting, climbing; occasional
driving; Lifting-Frequently 5 pounds or less; Vision-Constant good
overall vision; reading and close-up work; frequent color
perception and use of eye/hand coordination; occasional use of
depth perception and peripheral vision; Dexterity-Normal dexterity
with frequent writing and repetitive motions;
Hearing/Talking-Frequent hearing of normal speech and
hearing/talking on the telephone and in person;
Emotional/Psychological-Occasional exposure to grief; exercise
sound judgment, especially under stressful and emergency
situations; frequent public contact and decision making; frequent
concentration required; Special Requirements-Some assignments may
require working overtime, weekends/nights; working alone;
Environmental-Occasional exposure to varied weather conditions.
San Joaquin County complies with the Americans with Disabilities
Act (ADA) and, upon request, will consider reasonable
accommodations to enable individuals with disabilities to perform
essential job functions.
Equal Opportunity Employer
San Joaquin County is an Equal Employment Opportunity (EEO)
Employer and is committed to providing equal employment to all
without regard to age, ancestry, color, creed, marital status,
medical condition, national origin, physical or mental disability,
political affiliation or belief, pregnancy, race, religion, sex, or
sexual orientation. For more information go to Equal Employment
Opportunity Division (sjgov.org).
Accommodations for those covered by the Americans with Disabilities
Act (ADA):
San Joaquin County complies with the Americans with Disabilities
Act and, upon request, will consider reasonable accommodations to
enable individuals with disabilities to perform essential job
functions.
BENEFITS
Employees hired into this classification are members of a
bargaining unit which is represented by SEIU Local 1021.
Health Insurance: San Joaquin County provides employees with a
choice of three health plans: a Kaiser Plan, a Select Plan, and a
Premier Plan. Employees pay a portion of the cost of the premium.
Dependent coverage is also available.
Dental Insurance: The County provides employees with a choice of
two dental plans: Delta Dental and United Health Care-Select
Managed Care Direct Compensation Plan. There is no cost for
employee only coverage in either plan; dependent coverage is
available at the employee's expense.
Vision Insurance: The County provides vision coverage through
Vision Service Plan (VSP). There is no cost for employee only
coverage; dependent coverage is available at the employee's
expense.
For more detailed information on the County's benefits program,
visit our website at www.sjgov.org under Human Resources/Employee
Benefits.
Life Insurance: The County provides eligible employees with life
insurance coverage as follows:
1 but less than 3 years of continuous service: $1,000
3 but less than 5 years of continuous service: $3,000
5 but less than 10 years of continuous service: $5,000
10 years of continuous service or more: $10,000
Employee may purchase additional term life insurance at the group
rate.
125 Flexible Benefits Plan: This is a voluntary program that allows
employees to use pre-tax dollars to pay for health-related expenses
that are not paid by a medical, dental or vision plan (Health
Flexible Spending Account $2550 annual limit with a $500 carry
over); and dependent care costs (Dependent Care Assistance Plan
$5000 annual limit).
Retirement Plan: Employees of the County are covered by the County
Retirement Law of 1937. Please visit the San Joaquin County
Employees' Retirement Association (SJCERA) at www.sjcera.org for
more information. NOTE: If you are receiving a retirement allowance
from another California county covered by the County Employees'
Retirement Act of 1937 or from any governmental agency covered by
the California Public Employees' Retirement System (PERS), you are
advised to contact the Retirement Officer of the Retirement Plan
from which you retired to determine what effect employment in San
Joaquin County would have on your retirement allowance.
Deferred Compensation: The County maintains a deferred compensation
plan under Section 457 of the IRS code. You may annually contribute
$22,500 or 100% of your includible compensation, whichever is less.
Individuals age 50 or older may contribute to their plan, up to
$30,000.The Roth IRA (after tax) is also now available.
Vacation: Maximum earned vacation is 10 days each year up to 3
years; 15 days after 3 years; 20 days after 10 years; and 23 days
after 20 years.
Holidays: Effective July 1, 2017, all civil service status
employees earn 14 paid holidays each year. Please see the
appropriate MOU for details regarding holidays, accruals, use, and
cashability of accrued time.
Sick Leave: 12 working days of sick leave annually with unlimited
accumulation. Sick leave incentive: An employee is eligible to
receive eight hours administrative leave if the leave balance
equals at least one- half of the cumulative amount that the
employee is eligible to accrue. The employee must also be on
payroll during the entire calendar year.
Bereavement Leave: 3 days of paid leave for the death of qualifying
family member, 2 additional days of accrued leave for death of
employee's spouse, domestic partner, parent or child.
Merit Salary Increase: New employees will receive the starting
salary, which is the first step of the salary range. After
employees serve 52 weeks (2080 hours) on each step of the range,
they are eligible for a merit increase to the next step.
Job Sharing: Employees may agree to job-share a position, subject
to approval by a Department Head and the Director of Human
Resources.
Educational Reimbursement Program: Eligible employees may be
reimbursed for career-related course work up to a maximum of $850
per fiscal year. Eligible employees enrolled in an approved four
(4) year College or University academic program may be reimbursed
up to $800 per semester for a maximum of $1600 per fiscal year.
Parking Supplemental Downtown Stockton: The County contributes up
to $20 per pay period for employees who pay for parking and are
assigned to work in the Downtown Core Area.
School Activities: Employees may take up to 40 hours per year, but
not more than eight (8) hours per month, to participate in their
children's school activities.
Selection Procedures
Applicants who meet the minimum qualifications will go through the
following examination process:
Online Written Exams: Written exams may be administered online.
Candidates will be notified of the examination date and will be
responsible to complete the written exam within a given period of
time (typically within five calendar days). Candidates are required
to read the Online Exam Guide for Test Takers prior to taking an
online written exam.
The link to the guide is here: Online Exam Guide For Test
Takers
PLEASE NOTE:
Candidates that do not have access to a computer can contact the
Human Resources office at (209)468-3370 for information on
accommodations.
Testing Accommodation: Candidates who require testing accommodation
under the Americans with Disabilities Act (ADA) must call Human
Resources Division at (209) 468-3370 prior to the examination
date.
Veteran's Points: Eligible veterans, unmarried widows and widowers
of veterans of the United States Armed Forces who have been
honorably discharged and who have served during wartime shall be
given veteran's points in initial appointment to County service.
Eligible veterans receive 5 points and eligible disabled veterans
receive 10 points. Disabled veterans must submit a recent award
letter stating a 10% service connected disability issued by the
United States Veterans Administration. Note: A copy of your DD214
showing the discharge type must be received in the Human Resources
by the date of the examination.
Acceptable wartime service dates:
Certification/Referral: Names from the eligible list will be
referred to the hiring department by the following methods.
Pre-Employment Drug Screening Exam: Some classifications require a
new employee successfully pass a pre-employment drug screen as a
condition of employment. Final appointment cannot be made until the
eligible has passed the drug screen. The County pays for the
initial drug screen.
Employment of Relatives: Applicants who are relatives of employees
in a department within the 3rd degree of relationship, (parent,
child, grand parent, grand child or sibling) either by blood or
marriage, may not be appointed, promoted, transferred into or
within the department when;
Department Head may establish additional limitations on the hiring
of relatives by departmental rule.
Proof of Eligibility: If you are offered a job you will be required
to provide proof of U.S. citizenship or other documents that
establish your eligibility to be employed in the U.S.
HOW TO APPLY
Apply Online:
www.sjgov.org/department/hr
By mail or in person:
San Joaquin County Human Resources
44 N. San Joaquin Street Suite 330
Stockton, CA 95202
Office hours:
Monday - Friday 8:00 am to 5:00 pm; excluding holidays.
Phone: (209) 468-3370
Job Line:
For current employment opportunities please call our 24-hour job
line at (209) 468-3377.
When a final filing date is indicated, applications must be filed
with the Human Resources Division before 5:00 p.m. or postmarked by
the final filing date. Resumes will not be accepted in lieu of an
application. Applications sent through county inter-office mail,
which are not received by the final filing date, will not be
accepted. (The County assumes no responsibility for mailed
applications which are not received by the Human Resources
Division).
San Joaquin County Substance Abuse Policy: San Joaquin County has
adopted a Substance Abuse Policy in compliance with the Federal
Drug Free Workplace Act of 1988. This policy is enforced by all San
Joaquin County Departments and applies to all San Joaquin County
employees.
Equal Opportunity Employer: San Joaquin County is an Equal
Employment Opportunity (EEO) Employer and is committed to providing
equal employment to all without regard to age, ancestry, color,
creed, marital status, medical condition, national origin, physical
or mental disability, political affiliation or belief, pregnancy,
race, religion, sex, or sexual orientation. For more information go
to www.sjgov.org/department/hr/eeo.
Keywords: San Joaquin County California, San Mateo , Eligibility Worker I, Other , San Francisco, California
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