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Assistant Director Front Office

Company: Marriott San Mateo SF Airport
Location: San Mateo
Posted on: June 20, 2022

Job Description:

Job Summary:
As the Assistant Director of Front Office you would be responsible for directing and administering of allFront Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

QUALIFICATIONS:Bachelors degree in Business or Hospitality Management with at least 3 years of progressiveFront Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associates degree with at least 1 year of Guest Services management experience is required.Specific brand experience/OnQ (PMS property management) Certification (as defined by property) 500+ room experience and/or previousmanagement level experience preferred.JOB RESPONSIBILITIES:Assists with directing and administeringallFront Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitationMonitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and rewardMonitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordinglyInitiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueImplements and monitors all corporate marketing programsEnsures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and eventsRuns and completes daily reports analyze data and make decisions based on dataResolves guest issues and concerns to guest satisfactionRecruits interviews and trains associatesParticipates in the Property Manager on Duty program.Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.Completes tasks or projects as assigned or as required.

Property Details:
Our HotelThis contemporary San Mateo hotel is located just 8 miles from San Francisco International Airport and also midway to Silicon Valley's high-tech businesses, including Oracle, SAP, Visa, Rakuten and Medallia. Among the premier SFO Airport hotels, the San Mateo Marriott welcomes guests with stylish, luxurious accommodations and warm, welcoming service. Featuring spacious guest rooms with plush beds and all the amenities you'll need, distinctive event space, on-site breakfast and room service, a well-equipped fitness center and more, our hotel near SFO airport provides everything travelers need to work and relax.

Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD InsurancePaid Time Off Employee Assistance Program401k Retirement Plan

Keywords: Marriott San Mateo SF Airport, San Mateo , Assistant Director Front Office, Administration, Clerical , San Mateo, California

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