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Marketing Specialist - Entry

Company: TALENT Software Services
Location: San Mateo
Posted on: May 8, 2022

Job Description:

Marketing Specialist - EntryJob Summary: Talent Software Services is in search of a Marketing Specialist - Entry for a contract position in San Mateo, CA. -Opportunity will be one year with a strong chance for a long-term extension.Position Summary:As a Partner Marketing Program Specialist, you are part of a growing Service Team that acts as one of the first points of contact for publishers. you will deliver high-touch account and marketing support to publishers seeking to learn about marketing opportunities with client. You are responsible for effectively responding to tickets from publishers and email inquiries with courtesy and accuracy. The ideal candidate is comfortable in a rapidly changing startup environment and takes an entrepreneurial approach to seeking out information and contributes meaningfully to shared work. You will deliver world class marketing service to our publishers through quality service, fast response rates and quick ticket resolution while connecting them to marketing resources to help them and their games succeed.Primary Responsibilities/Accountabilities:

  • Responsible for and act as a subject matter expert on all things clients marketing including social content ticket submissions process, brand guidelines and social media channel requirement and best practices
  • Manage and fulfill incoming tickets requests from external publishers and internal teams within 24 hours while ensuring brand accuracy on third party assets
  • Foster positive internal relationships to help internal teams succeed and achieve their objectives
  • Act as a liaison between internal teams to secure timely marketing support for publishers
  • Provide proactive ticket submission guidance to publishers and act as an enabler to improve submission quality
  • Work collaboratively with Service teams around the globe to drive territory alignment on publisher support
  • Take an entrepreneurial approach to identifying knowledge gaps and developing knowledge base materials that will inform and educate our publishers
  • Key Tasks:
  • Provide 24 hour guaranteed response time on incoming Wrike tickets and email queries from publishers
  • Provide tier 1 support to questions from publishers through email on anything clients including but not limited to all things Marketing and social media channel support
  • Handle all internal and external communication with confidentiality
  • Lead all ticket submission related email communication between publisher and internal teams
  • Create and maintain weekly report that captures common trends and themes from Wrike tickets and email queries
  • Use data from weekly summary report to recommend knowledge base articles that will help to close knowledge gaps
  • Collaborate with cross-departmental teams to create ticket submission best practices and other B2B material
  • Liaise between publishers and internal teams to secure timely support and asset deliveries Check all incoming tickets to ensure assets are provided and submission requirements are met
  • Coordinate and present at publisher onboarding training sessions in collaboration with internal managersQualifications:
    • 2-4 years of experience, preferably working with ticketing systems, customer support or customer success roles
    • Ability to understand current and future trends in the digital content and social media space
    • Excellent interpersonal and communication skills to work effectively, professionally and cross-functionally as well as with our external partners
    • Motivated, self-starter with the ability to solve problems efficiently and having the confidence to respond with appropriate level of urgency to situations
    • Very organized with attention to detail, can prioritize a varied workload and successfully manage multiple deadlines with a busy schedule
    • Highly computer, social media and technology literate including ticketing experience, proficiency in MS Office and G Suite
    • Are detailed oriented
    • Are solution based and adapt to problem solving
    • Can communicate ideas and obstacles in a clear and compelling way
    • Are keen to learn and get involved
    • Are respectful, humble and accountable
    • Partner Marketing Team Values
    • Passionate: Passion is at the heart of videogames and who we are. We are continuously moving forward, improving and looking for whats next.
    • Fun: We dont take ourselves too seriously. We maintain perspective, celebrate successes while enjoying our work and the people.
    • Respectful: We are present, we communicate fearlessly with transparency and show dignity, openness, patience and understanding.
    • Curious: We believe curiosity can lead to new paths, innovation, discovery of efficiencies and stronger connections through collaboration. We ask questions, learn and arent afraid to fail.
    • Accountable: We deliver our very best in all we do, holding ourselves and each othermaccountable for results.
    • Entrepreneur: We act with courage, challenge the status quo and find new ways to grow our company, publishers and each other
    • Diverse: We know it takes people with different ideas, strengths, interests, and cultural backgrounds to make us succeed. We encourage healthy debate and differences of opinionsIf this job is a match for your background, we would be honored to receive your application!Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Lets talk!

Keywords: TALENT Software Services, San Mateo , Marketing Specialist - Entry, Advertising , San Mateo, California

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