Medical Customer Service Rep - Roseville
Company: Robert Half
Location: Roseville
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description We are looking for a dedicated
Medical Customer Service Representative to join our team on a
long-term contract basis in Roseville, California. In this role,
you will play a vital part in supporting patients and medical staff
by delivering excellent customer service and ensuring smooth
administrative operations. This position offers an opportunity to
work in a fast-paced healthcare environment while building
relationships and enhancing patient experiences. Responsibilities:
• Handle incoming calls and inquiries from patients, providing
accurate information and assistance about appointments, billing,
and other services. • Schedule patient appointments efficiently
while adhering to clinic protocols and availability. • Verify
medical insurance information to ensure accurate billing and
seamless patient care. • Maintain and update patient medical charts
and records in the electronic practice management system. • Conduct
reminder calls to patients regarding upcoming appointments or
necessary follow-ups. • Collaborate with medical staff to address
patient concerns and improve clinic workflow. • Utilize medical
terminology to effectively communicate with patients and healthcare
professionals. • Operate standard office equipment and computer
software to complete daily administrative tasks. • Deliver
exceptional customer service by addressing patient needs promptly
and professionally. • Support the supervisor and other team members
in maintaining clinic efficiency and resource management.• High
school diploma or equivalent is required. • At least six months of
experience in a medical office setting or a high-volume customer
service position is preferred. • Strong interpersonal and
organizational skills, with a focus on delivering excellent
customer service. • Proficiency in keyboarding and computer
software, including familiarity with electronic practice management
systems. • Solid understanding of medical terminology is essential.
• Experience with scheduling, patient billing, and medical
insurance verification is highly desirable. • Ability to handle
sensitive information with discretion and maintain patient
confidentiality. • Knowledge of standard office equipment and
ability to adapt to new technologies.
Keywords: Robert Half, San Mateo , Medical Customer Service Rep - Roseville, Customer Service & Call Center , Roseville, California
