Insurance Customer Service Associate
Company: William Witzke - Allstate Insurance
Location: Auburn
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits/Perks: Paid time off
(vacation and/or sick days) Growth potential Salary plus
commission/bonus Simple IRA with match Health benefits Flexible
hours License reimbursement Position Overview: As an Insurance
Customer Service Representative , you will be a key point of
contact for our clients, providing timely and accurate information
while ensuring a positive customer experience. This role involves
addressing inquiries, resolving issues, and offering support on a
variety of insurance-related matters. Responsibilities: Establish
customer relationships and follow up with customers, as needed.
Responding promptly to customer inquiries via phone and email.
Providing information about insurance policies, coverage details,
and claims processes. Assisting clients with policy changes,
updates, and renewals. Investigating and resolving customer issues
or concerns with empathy and professionalism. Use a
customer-focused, needs-based review process to educate customers
about insurance options. Requirements: Interest in marketing
products and services based on customer needs Excellent
communication skills - written, verbal, and listening
People-oriented Detail oriented Proactive in problem-solving Able
to learn computer functions Ability to work in a team
environment
Keywords: William Witzke - Allstate Insurance, San Mateo , Insurance Customer Service Associate, Customer Service & Call Center , Auburn, California
