Receptionist

Company: Envision Motors of Milpitas
Location: Milpitas
Posted on: February 18, 2026

Job Description:

Job Description Job Description Role Summary: The receptionist at a dealership serves as the first point of contact for customers, whether in person or over the phone. This role is responsible for creating a welcoming atmosphere, managing front desk operations, directing inquiries to the right departments, and performing basic administrative tasks. Key Duties and Responsibilities Customer Service: Greet all customers and visitors in a friendly, professional manner Answer customer inquiries or direct them to the appropriate department (sales, service, parts, finance, etc.) Ensure the waiting area and reception space is clean, organized, and welcoming Offer refreshments or assistance while customers wait Phone Handling: Answer and route incoming phone calls using a multi-line system Take detailed messages when necessary and deliver them promptly Schedule appointments or follow-ups for the sales or service team Administrative Support: Maintain front desk operations, including handling mail and deliveries Assist with data entry, filing, and updating customer records Prepare basic documentation (e.g., customer welcome packets, appointment reminders) Manage showroom and service appointment calendars System & Record Management: Use dealership management software (e.g., CDK, Reynolds & Reynolds) to look up or enter information Keep logs of customer visits, phone inquiries, and showroom traffic if needed Coordination: Communicate effectively with salespeople, service advisors, and managers to ensure smooth customer flow Support event coordination or promotional materials when required (e.g., sales events, test drives) Required Skills and Qualifications Strong verbal and written communication skills Professional appearance and demeanor Ability to multitask in a fast-paced environment Basic computer literacy (MS Office, email, DMS software) Organizational and time-management skills Previous receptionist or customer-facing experience (preferred)

Keywords: Envision Motors of Milpitas, San Mateo , Receptionist, Customer Service & Call Center , Milpitas, California