Bilingual Customer Service Representative
Company: Amerit Consulting
Location: Rancho Cordova
Posted on: March 21, 2026
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Job Description:
Job Description CLIENT OVERVIEW: Our client, a US Fortune 1,000
company and a major process services provider to Government Health
and Human services agencies in the US, seeks an accomplished
Bilingual Call Center Representative JOB OVERVIEW: LOCATION: Rancho
Cordova, CA, 95670 | (Candidate must reside within 25 miles of
Rancho Cordova, CA) DURATION: 6 Months WORK SCHEDULE: 09:00 am –
06:00 pm PST TRAINING: 4-5 Weeks (Job is remote after Training)
START DATE: Apr 06, 2026 PAY RATE: $20.25/hr. W2 Note: Initial
Training will be ONSITE, after training, they will work remotely.
Work schedule is 9-6pm PST. Bilingual fluency in English and one of
these commonly spoken languages: Spanish , Japanese, Thai, Laotian,
Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and
Armenian. ESSENTIAL JOB DUTIES: A Customer Service Specialist shall
assist and educate Medi-Cal beneficiaries by selecting a managed
health care plan. Maintaining a positive, empathetic, and
professional attitude toward customers always. Responding promptly
to customer inquiries. Communicating with customers through various
channels. Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service
process. Ensure customer satisfaction and provide professional
customer support. QUALIFICATIONS / REQUIREMENTS: Education: At
least HS diploma / GED One year of experience in the field or
related area. High School diploma, GED, or equivalent
certification. Computer literacy with the ability to quickly learn
new software programs. Demonstrated ability to follow procedures
and meet quality and production standards set for the position or
equivalent. Excellent organizational, interpersonal, written, and
verbal communication skills; ability to perform comfortably in a
fast-paced, deadline-oriented work environment. Ability to
successfully execute many complex tasks simultaneously. Ability to
work as a team member, as well as independently; and computer
literacy with the ability to quickly learn new software programs.
Preferred qualifications include experience in a health or human
services field dealing with the public in a call center
environment. NOTE: Candidates that are offered a position are
required to pass pre-employment background screenings. I'd love to
talk to you if you think this position is right up your alley, and
assure prompt communication, whichever direction. If you're looking
for rewarding employment and a company that puts its employees
first, we'd like to work with you. Company Overview: Amerit
Consulting is an extremely fast-growing staffing and consulting
firm. Amerit Consulting was founded in 2002 to provide consulting,
temporary staffing, direct hire, and payrolling services to Fortune
500 companies nationally; as well as small to mid-sized
organizations on a local & regional level. Currently, Amerit has
over 2,000 employees in 47 states. We develop and implement
solutions that help our clients operate more efficiently, deliver
greater customer satisfaction, and see a positive impact on their
bottom line. We create value by bringing together the right people
to achieve results. Our clients and employees say they choose to
work with Amerit because of how we work with them - with service
that exceeds their expectations and a personal commitment to their
success. Our deep expertise in human capital management has fueled
our expansion into direct hire placements, temporary staffing,
contract placements, and additional staffing and consulting
services that propel our clients’ businesses forward. Amerit
Consulting provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training. Applicants, with criminal histories, are
considered in a manner that is consistent with local, state and
federal laws.
Keywords: Amerit Consulting, San Mateo , Bilingual Customer Service Representative, Customer Service & Call Center , Rancho Cordova, California
