Lead Solution Engineer
Company: Freshworks Inc.
Location: San Mateo
Posted on: April 5, 2021
Freshworks provides innovative customer engagement software for
businesses of all sizes, making it easy for teams to acquire,
close, and keep their customers for life. Freshworks
Software-as-a-Service (SaaS) products provide a 360-degree view of
the customer, are ready to go, easy to use, and offer a quick
return on investment. Headquartered in San Mateo, USA, Freshworks
2,000+ team members work in offices throughout the world.
Freshworks has global offices in India, Singapore, Australia, UK,
Netherlands, France and Germany. The company counts over 220,000
businesses in its customer-for-life community around the world
including Honda, Bridgestone, Hugo Boss, University of
Pennsylvania, Toshiba, Sling TV, Sotheby's and Cisco. Freshworks'
suite of products that transform the way world-class organizations
collaborate with customers and co-workers, include Freshdesk
(Omni-channel customer support), Freshservice (IT Service Desk),
Freshsales (Intuitive fully-integrated CRM), Freshmarketer
(Marketing Automation Suite), Freshteam (HR Management System for
growing teams), Freshchat (Modern messaging software) and
Freshcaller (Cloud PBX system). We are constantly on the lookout
for smart people who are passionate about creating great products,
designing great experiences, building scalable platforms, and
making customers happy. We are looking for a Lead - Solution
Engineer to join our growing Middle East - Sales team, with a focus
on our mid-market business. If you have great analytical skills and
can approach problem solving in a methodical way, we want to talk
to you. If you are a good speaker and can communicate effectively
with a variety of audiences, we want to talk to you. If you believe
that you can shine in a fast paced and high growth work
environment, then we would love to talk to you. As a Lead Solution
Engineer, your primary responsibilities include:
- Work closely with our mid-market customers to identify and
solve their most critical business problems.
- Tactical role which provides a marked contribution to defining
the direction of new solutions, processes, standards or operational
plans based upon business strategy, with a significant impact on
business unit overall results.
- Work closely with leadership to define strategies and campaigns
for the team internally
- Work on process improvement and mentoring the junior
- Support the sales team by conducting discovery calls and
product demonstrations for our active deals. User requirement
gathering, analysis, and scope definition, Wireframing, Creating
Proof of Concept (POC).
- Conduct effective requirements gathering to clearly identify
- Build and deliver compelling technical demonstrations of the
- Articulate the value of Freshworks solutions to a variety of
- Be a lifelong learner and develop your skills
- Evangelize a refreshing user experience on the Freshworks
platform. Job Requirements
- We're looking for mid- senior level professionals with 8-12
years of professional experience. Any experience as a
Pre-Sales/Solution Engineer/ Consultant or Business Analyst in an
IT setup is preferred.
- Willing to work in allocated shifts
- Excellent soft skills and presentation skills are a must for
this role. You will rely on the skills every single day!
- Experienced in mentoring and building teams.
- You should be capable of working on a cross-functional team to
solve business & tech problems.
- You will work on multiple deals every month. Proven time
management skills in a dynamic sales environment will come in
- We are looking for highly driven individuals with an execution
focus and a strong sense of urgency.
Keywords: Freshworks Inc., San Mateo , Lead Solution Engineer, Engineering , San Mateo, California
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