Lead Solution Engineer

Company: Freshworks Inc.
Location: San Mateo
Posted on: April 5, 2021

Job Description:

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby's and Cisco. Freshworks' suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system). We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Lead - Solution Engineer to join our growing Middle East - Sales team, with a focus on our mid-market business. If you have great analytical skills and can approach problem solving in a methodical way, we want to talk to you. If you are a good speaker and can communicate effectively with a variety of audiences, we want to talk to you. If you believe that you can shine in a fast paced and high growth work environment, then we would love to talk to you. As a Lead Solution Engineer, your primary responsibilities include:

• Work closely with our mid-market customers to identify and solve their most critical business problems.
• Tactical role which provides a marked contribution to defining the direction of new solutions, processes, standards or operational plans based upon business strategy, with a significant impact on business unit overall results.
• Work closely with leadership to define strategies and campaigns for the team internally
• Work on process improvement and mentoring the junior resources.
• Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC).
• Conduct effective requirements gathering to clearly identify customer problems.
• Build and deliver compelling technical demonstrations of the Freshworks products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Be a lifelong learner and develop your skills continuously.
• Evangelize a refreshing user experience on the Freshworks platform. Job Requirements
  • We're looking for mid- senior level professionals with 8-12 years of professional experience. Any experience as a Pre-Sales/Solution Engineer/ Consultant or Business Analyst in an IT setup is preferred.
  • Willing to work in allocated shifts
  • Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!
  • Experienced in mentoring and building teams.
  • You should be capable of working on a cross-functional team to solve business & tech problems.
  • You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!
  • We are looking for highly driven individuals with an execution focus and a strong sense of urgency.

Keywords: Freshworks Inc., San Mateo , Lead Solution Engineer, Engineering , San Mateo, California