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Principal IT Engineer - Endpoint Specialist

Company: Coupa Software Inc.
Location: San Mateo
Posted on: April 8, 2021

Job Description:

Principal IT Engineer - Endpoint Specialist Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a "Great Place to Work" by the--Great Place--to Work organization. We deliver "Value as a Service" by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at--www.coupa.com . Read more on the--Coupa Blog --or follow--@Coupa on Twitter . Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values: 1. Ensure Customer Success --- Obsessive and unwavering commitment to making customers successful. 2. Focus On Results --- Relentless focus on delivering results through innovation and a bias for action. 3. Strive For Excellence --- Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability. This role is part of the Endpoint Management team tasked with building, securing, and operating several Coupa's IT functions to enable our global workforce to be productive anywhere and at any time. We're looking for a talented individual to join the Endpoint Management team as a Principal IT Engineer - Endpoint Specialist. This is a fantastic opportunity to be part of a highly progressive and transformative IT team. You will help build and provide operational support for Coupa's various endpoint management solutions and ensure our end user devices (MacOS, Windows and mobile) are managed to our security and compliance standards.-- What you'll do:

  • Provide architecture and lead engineering efforts related to endpoint management and security solutions and management of end user devices (macOS, Windows, iOS)--
  • Provide operational support for Coupa core platforms - endpoint management, user support, access management, asset management, and provisioning of hardware
  • Provide end-user support as directed by management and work on high complexity end user initiatives
  • Partner with Security to deliver and support client platform standards, patching, and configuration compliance
  • Work closely with other team members to improve efficiency by implementing new processes, and leveraging automation where possible
  • Ownership of end user issues reported and see them through to resolution in accordance with IT SLAs
  • Document all processes, and update/improve current documentation of previously established processes Preferred Qualifications:
    • B. S. in Computer Science or equivalent IT experience
    • Strong fundamentals in mobile (iOS/Android), macOS, and Windows
    • Strong endpoint background and hands on experience with endpoint management solutions - JAMF, Microsoft Intune or VmWare WorkspaceONE (AirWatch)
    • Strong endpoint security background/skills (e.g. Endpoint Protection, Device Management, hardening policies and Data Loss Prevention)
    • Strong Ticketing system experience (ex. Service Now, Fresh Service )
    • Strong Knowledge and experience supporting Microsoft Office 365 or Google Application Suite
    • Hands on experience with Microsoft Autopilot and Apple DEP technologies, VDI Flex/Horizon
    • Hands on experience with Azure AD, Active Directory and Group Policy
    • Hands-on experience using scripts and scripting languages such as PowerShell, Python, Java, or Perl to deploy, manage, and automate device configurations and monitoring/reporting tools & alerting
    • Hands on experience in supporting VIP /Executive users--
    • Willing to be On call as part of a team rotation
    • Empathy for end users and a passion for frictionless user experiences
    • A pulse for the future of client engineering. At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline. We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches---And much more! As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion. Please be advised, inquiries or resumes from recruiters will not be accepted.

Keywords: Coupa Software Inc., San Mateo , Principal IT Engineer - Endpoint Specialist, Engineering , San Mateo, California

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