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Senior o365 Cloud Engineer

Company: Visa
Location: San Mateo
Posted on: January 16, 2022

Job Description:

Company DescriptionAs the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.You're an Individual. We're the team for you. Together, let's transform the way the world pays.Job DescriptionVisa Corporate IT has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users. This change is geared towards rethinking how we provide engineering support for the services we're responsible for. As a member of the End User Technology team, this position is responsible for providing our end users best possible solution in Office 365 and Azure technologies. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work with state-of-the-art end user technology and solutions.Scope:Reporting to the Manager of End User Operations, this role will provide 3rd level Corporate IT Engineering. -The successful candidate will be based in Austin and will be a key contributor delivering outstanding customer experience with Office 365 and Azure technologies to ensure that the end user experience is exceptional. The candidate will work with an existing team to help build out train our 2nd level Operations team for support and maintenance and be available for any escalations. - The individual must possess understanding of Microsoft O365 and cloud computing with focus on Windows clients and servers, Mobile Devices, MobileIron, Intune, AD FS, AD Connect, SSO, Federation and MCAS configuration capabilities.Primary Responsibilities include:Perform Engineering and 3rd level support for Office 365 which includes Azure, Conditional Access, InTune and AADManaging O365, Hybrid deployment and Security PoliciesWork with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system securityProvide technical support to Operations, Engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframeCommunicate and liaise with all other departments; notify appropriate parties immediately of any issues which may affect efficient operations, including but not limited to outages, service disruptions, and repeated customer complaintsInterface with customers to gather appropriate details or communications designsAssist internal customers in a professional and service driven manner i.e., during M&A activity, new deployments, or service-related configurationsAssist other members of team to complete assignments to meet goals, deadlines, and objectivesDevelop and document policies, procedures, and associated training plans for systems administration and operations teams.Manage security assessments and vulnerability management portfolio for Cloud InfrastructureQualificationsBasic Qualifications :--- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.--- Minimum 5 years IT experience in Office 365, Azure and Client Engineering with equivalent professionally qualified education and experience such as Associate or Bachelor's degree in Computer Science or other technology field. Microsoft certifications are highly desirable.--- Strong understanding of Network, Load Balancer, Firewall, ADFS, WAP--- Experience with CASB such as MCAS or Netskope--- Experience with SSO, SAML2, OIDC, OAUTH--- Azure AIP, Unified labelling, app proxy configuration--- Enabling 3rd party integrations within Azure--- Strong understanding of High Availability, Disaster Management and Recovery--- Good knowledge of implementing Azure policies--- Experience with MDM/EMM solutions--- Experience in mergers and acquisitions, migrating data into O365--- BitTitan and ShareGate experiencePreferred Qualifications :--- 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.--- Experience with monitoring and analytics tools--- Certification or equivalent experience with Windows server 2019--- Strong technical competencies in Windows Hybrid and SCCM infrastructure--- Strong leadership skills along with effective oral/written communication skills--- Working knowledge of LAN/WAN topologies, Load Balancer, Firewalls and troubleshooting issues--- Ability to Multi-task and work with minimum supervision and be self-motivated--- An enthusiastic positive attitude towards working in a team environment--- Proven engineering, documentation and troubleshooting capabilities--- Ability to explain technical information to non-technical users.--- Staying calm under pressure--- Experience of leading technology deployments in highly complex cross regional projects, through planning, documentation, and implementation--- Demonstrated ability to systematically troubleshoot problems in complex Office 365 and Windows Hybrid Domain Join environments--- Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.Additional InformationVisa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by lawWork Hours: Varies upon the needs of the departmentTravel Requirements: This position requires travel -5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. - The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. - Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.SummaryType: Full-timeFunction: Engineering

Keywords: Visa, San Mateo , Senior o365 Cloud Engineer, Engineering , San Mateo, California

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