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Premier Support Engineer (San Mateo, CA)

Company: Alluxio, Inc.
Location: San Mateo
Posted on: November 24, 2022

Job Description:

As customers continuously push the envelope for ways to extract value from data, Alluxio is driving innovation in data access and management for large scale distributed systems. Alluxio (a.k.a Tachyon Nexus) a project from AMPLab like Apache Spark and Mesos is charging full steam to help customers navigate the digital transformation. Alluxio is in production use today at seven out of the top ten internet companies. Venture-backed by Andreessen Horowitz and Seven Seas Partners, Alluxio was founded at UC Berkeley's AMPLab by the creators of the Tachyon open source project. Proven at global web scale in production for modern data services, Alluxio is the developer of open source data orchestration software for the cloud. Alluxio moves data closer to big data and machine learning compute frameworks in any cloud across clusters, regions, clouds and countries, providing memory-speed data access to files and objects. Intelligent data tiering and data management deliver consistent high performance to customers in financial services, high tech, retail and telecommunications. Alluxio has received numerous accolades, including recently being named: One of the 20 Coolest Cloud Software Companies of 2021. Please review our Wikipedia to learn more about us! -Join our world-class team who are driven, enthusiastic and creative people who can work on some of the toughest big data problems. Our mission is to be the data orchestration layer for the cloud. About The Role:

  • Provide hands-on technical support for Enterprise customer Alluxio implementations. You will possess a strong technical skill set to troubleshoot customer-deployed Alluxio implementations.
  • You are comfortable engaging with Big Data technical teams to support their large-scale hybrid cloud and multi-cloud architectures. You will work directly with customers on sophisticated deployments, have experience with Big Data on-premise and cloud implementations, and will help our customers achieve the most out of the Alluxio platform.
  • You will work closely with SE, Engineering, and Product to make sure our customers receive the best experience possible with Alluxio.As the Premier Support Engineer at Alluxio, What You Will Be Able to Build and Own:
    • End-to-end ownership of issue initiation through to resolution with a global set of customers spanning multiple continents;
    • Engage directly in hands-on reproduction of customer issues for diagnosis and escalation to Engineering and Product teams to ensure timely resolution of customer issues;
    • Leverage hands-on technical skills to provide customers with resolutions/workarounds to customer queries/issues as appropriate;
    • Meet with customers on a regular basis to review and communicate on the open issues until resolution;
    • Ensure that customer Service Level Agreements (SLAs) are met for various assignments;
    • Engage with various Big Data technologies including Spark, Presto, Hadoop/HDFS, Hive, and more;
    • Provide best practices guidance and recommendations to Alluxio customers to ensure successful Alluxio implementations;
    • Willing to assist the Alluxio on all manner of issues, as the situation demands;
    • Write KB solution to share the knowledge with the customer and other team members;
    • Ability to work some holidays and the weekend.As the Premier Support Engineer at Alluxio, What We are Looking For (Qualifications):
      • 3+ years of experience with major Big Data technologies and frameworks including but not limited to Spark, Hive, ZooKeeper, HDFS, Presto, Hadoop, MapReduce, Tensorflow, etc;
      • 2+ years of experience working with either one or two Cloud technologies such as AWS, Azure, and GCP;
      • Must have Linux experience;
      • Good understanding and knowledge of Kubernetes and Docker;
      • Understand Java-based software technology and desire to learn new skills and techniques;
      • Ability to work independently with limited supervision;
      • Always possess a can-do and positive attitude;
      • Ability to manage multiple customer issues and projects in a fast-paced environment;
      • Excellent verbal/written communication skills, including communicating technical issues to non-technical audiences and strong critical thinking, decision making, troubleshooting, attention to detail, and problem-solving skills;
      • Able to work under pressure with both internal and external stakeholders;
      • Committed to customer success; flexible, agile, adaptive to change.As the Premier Support Engineer at Alluxio, We Would Appreciate If You Have:
        • 7 or more years of experience working with big data and hadoop platform (Cloudera, Hortonworks, MapR)
        • Cloud certification (AWS or Azure or GCP)
        • Write automation scripts in bash or python
        • Distributed systems and load balancer experience
        • Unlimited PTO
        • Amazing Medical, Dental Plans
        • Commuter Benefits ($100)
        • Unlimited PTO
        • Everyday catered lunch and dinner
        • Boba Thursday
        • Access to our Gym in Our Office Building Alluxio is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Keywords: Alluxio, Inc., San Mateo , Premier Support Engineer (San Mateo, CA), Engineering , San Mateo, California

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