Senior Account Support Engineer, Cloud Solutions (San Francisco Bay Area)
Company: Alluxio, Inc.
Location: San Mateo
Posted on: January 19, 2023
Job Description:
Provide hands-on technical support for Enterprise customer
Alluxio implementations. You will possess a strong technical skill
set to troubleshoot customer-deployed Alluxio implementations. You
are comfortable engaging with Big Data technical teams to support
their large-scale hybrid cloud and multi-cloud architectures. You
will work directly with customers on sophisticated deployments,
have experience with Big Data on-premise and cloud implementations,
and will help our customers achieve the most out of the Alluxio
platform. You will work closely with SE, Engineering, and Product
to make sure our customers receive the best experience possible
with Alluxio.Responsibility
- End-to-end ownership of issue initiation through to resolution
with a global set of customers spanning multiple continents;
- Engage directly in hands-on reproduction of customer issues for
diagnosis and escalation to Engineering and Product teams to ensure
timely resolution of customer issues;
- Leverage hands-on technical skills to provide customers with
resolutions/workarounds to customer queries/issues as
appropriate;
- Meet with customers on a regular basis to review and
communicate on the open issues until resolution;
- Ensure that customer Service Level Agreements (SLAs) are met
for various assignments;
- Engage with various Big Data technologies including Spark,
Presto, Hadoop/HDFS, Hive, and more;
- Provide best practices guidance and recommendations to Alluxio
customers to ensure successful Alluxio implementations;
- Willing to assist the Alluxio on all manner of issues, as the
situation demands;
- Write KB solution to share the knowledge with the customer and
other team members;
- Ability to work some holidays and the weekend.Qualification
- 5-7 + years of experience overall as a Technical Account
Manager or Account Support Engineer with Customers in a similar
technical discipline
- 3+ years of experience with major Big Data technologies and
frameworks including but not limited to Spark, Hive, ZooKeeper,
HDFS, Presto, Hadoop, MapReduce, Tensorflow, etc;
- 2+ years of experience working with either one or two Cloud
technologies such as AWS, Azure, and GCP;
- Must have Linux experience;
- Good understanding and knowledge of Kubernetes and Docker;
- Understand Java-based software technology and desire to learn
new skills and techniques;
- Ability to work independently with limited supervision;
- Always possess a can-do and positive attitude;
- Ability to manage multiple customer issues and projects in a
fast-paced environment;
- Excellent verbal/written communication skills, including
communicating technical issues to non-technical audiences and
strong critical thinking, decision making, troubleshooting,
attention to detail, and problem-solving skills;
- Able to work under pressure with both internal and external
stakeholders;
- Committed to customer success; flexible, agile, adaptive to
change.
Keywords: Alluxio, Inc., San Mateo , Senior Account Support Engineer, Cloud Solutions (San Francisco Bay Area), Engineering , San Mateo, California
Didn't find what you're looking for? Search again!
Loading more jobs...