Sales Technical Program Manager
Company: Sierra Proto Express
Location: Sunnyvale
Posted on: April 2, 2026
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Job Description:
SUMMARY OF JOB FUNCTION: The Technical Program Manager is
responsible for full ownership of customer orders from the moment a
Purchase Order (PO) is received until the order is shipped. This
role manages all aspects of the program, including internal
coordination, external customer and supplier communication, project
tracking, and issue resolution. The Program Manager ensures that
all deliverables meet quality, cost, and schedule requirements, and
acts as the central point of contact for all stakeholders
throughout the order lifecycle. The role reports directly to the
Chief Revenue Officer (CRO), supporting both operational excellence
and revenue growth. KEY RESPONSIBILITIES: Function Name Lead New
Product Introduction (NPI) / Material readiness review (MRR)
initiatives from the time of quote to release to production,
ensuring smooth transitions from design to manufacturing. Take
complete ownership of PCB and PCBA orders from PO receipt through
shipment, and managing the project across the life cycle (order
entry, scheduling, production tracking, and delivery.) Serve as the
primary liaison for all internal teams (engineering, production,
quality, supply chain) and external stakeholders (customers,
vendors, partners), ensuring clear, timely, and accurate
communication throughout the order lifecycle. Develop, maintain,
and communicate detailed dashboards, KPIs, and status reports for
management. Monitor key performance metrics (quality, cost,
delivery) and update status regularly. Provide regular updates to
customers regarding order status, changes, and shipment schedules.
Address customer inquiries and feedback promptly and
professionally. Proactively identify risks, challenges, and gaps;
coordinate with cross-functional teams to resolve issues and
escalate as needed to ensure on-time delivery and zero-defect
outcomes. Review contracts, negotiate terms, and ensure all
requirements are met for product builds. Oversee engineering change
orders (ECOs) related to the project and ensure proper
documentation and implementation. QUALIFICATIONS -
KNOWLEDGE/SKILLS- EXPERIENCE: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skills, and/or abilities suggested. Bachelor’s
degree in technical field such as Engineering, Business Management,
or related field required. Minimum 3-5 years of experience in
program/project management within contract manufacturing, PCB, or
PCBA environments. Experience in multiple functional areas
(engineering, quality, operations, supply chain, project/program
management) preferred. Strong understanding of manufacturing
processes, project tracking tools, and supply chain management.
Excellent verbal and written communication skills; ability to
manage communications across diverse teams and external partners.
Proven ability to solve practical problems, manage multiple
priorities, and make sound business decisions under pressure.
Highly organized, detail-oriented, and able to work independently
with minimal supervision. Proficient in Microsoft Office
applications (Word, Excel, Outlook, PowerPoint). Ability to support
a 24/7 global business operation as required. Available for travel
up to 10% of the time, including day, overnight, and
internationally, as required. PREFERRED SKILLS: CEPM or PMP
Certification strongly preferred. Experience with military,
aerospace, or Department of Defense programs and contracts is a
plus. SUPERVISES: None
Keywords: Sierra Proto Express, San Mateo , Sales Technical Program Manager, Engineering , Sunnyvale, California
