Group Product Manager
Company: Freedom Financial
Location: San Mateo
Posted on: January 13, 2021
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Job Description:
*WHO WE ARE:*
Voted one of the Top 100 Fastest Growing Companies in the Bay Area
for 2020, Freedom Financial Network is a family of companies that
takes a people-first approach to financial services, using
technology to empower consumers to overcome debt and create a
brighter financial future. The company was founded in 2002 by Brad
Stroh and Andrew Housser on the belief that by staying committed to
helping people, you can ensure better financial outcomes for both
the customer and the business. This Heart + $ philosophy still
guides the vision of our growing company, which has helped millions
of people find solutions for their financial needs.
What began with 2 people in a spare bedroom has now rapidly
expanded to a vibrant business that employs over 2,400 employees
(known internally as The Freedom Family) in two locations: San
Mateo, CA and Tempe, AZ. When you visit either of our offices,
you'll understand why our employees have voted us the Best Place to
Work for the last several years. It's a place where the Heart + $
philosophy continues to thrive, where we believe that success is
only achieved by doing what's right for our customers, our
employees, and our communities.
In order to create brighter futures for our clients, employees, and
businesses, Freedom Financial Network holds itself to four core
values that have grown out of our Heart + $ philosophy: to *care*
for everyone around us, *act with integrity* every time,
*collaborate* with everybody we work with, and *get better* at what
we do every day.
* THE OPPORTUNITY:*
We are looking for a consumer-focused Group Product Manager to
drive the user experience of a rapidly growing product in our
consumer lending division, "FFAM". As the lead for customer
acquisition-related product management for FFAM, you will be
responsible for key initiatives and revenue opportunities in these
areas:
* the ongoing roadmap for user experience and revenue generation on
our consumer websites and through partner websites;
* a digital transformation of our customer acquisition strategy,
delighting potential borrowers and reducing acquisition costs by
moving the loan application process online
* cross-sell enablement across the broader financial product
portfolio within the Freedom Financial Network ("FFN") ecosystem,
ensuring everyone at Freedom's doorstep is guided to the best
product to meet their financial goals
You need a strong consumer UI and UX sensibility as well as the
ability to understand and optimize a complex technical
infrastructure. You will work with our sales, marketing, design,
and engineering, together with the rest of the product management
team to develop concepts, craft and test the user experience, then
build and launch products. All with a focus on delivering an
awesome user experience with our services, driving borrower
acquisition, and ultimately growing the bottom line.
Product management at Freedom Financial Network provides thought
leadership for vision and strategy. As a group product manager, you
will define your roadmap and have full ownership of it. You will
work closely with engineering, design, analytics and data science,
to execute on your roadmap and help consumers get to financial
stability. You will manage and mentor product managers on your team
to help them grow their product toolkit, technical acumen, and
delivery effectiveness.
We are looking for an entrepreneurial, proactive and passionate
Product Manager to innovate and execute on our next generation
products and experiences. If you are comfortable with financial
services, and want to build a great career driving revenue and
delighting borrowers in a rapidly evolving environment with a great
culture and a great team, please apply.
* THE ROLE:*
* Be the consumer voice and become the consumer advocate -
understand Freedom's consumers wants and needs and their pain
points across the journey
* Understand Freedom Financial Network's strategic and competitive
position to acquire traffic and drive growth and acquisition
* Define the roadmap, set the team's goals, strategic direction,
success metrics and roadmap to develop new products that are
aligned with Freedom's mission and drive maximum impact based on
data analysis, market research and usability studies.
* Drive experimentation with both quantitative and qualitative
research and A/B testing
* Understand design including design thinking and service design as
you will work closely with the design team to conceptualize the
consumer journey and deliver new experiences
* Completely own your team's products, existing or new, across the
lifecycle - from ideation, through agile development, to launch,
growth and maintenance. Establish the proper frameworks to
constantly measure and improve.
* Communicate clearly to all levels - roadmaps, priorities,
experiments and decisions across a wide spectrum of audiences.
* Lead and align cross-functional partners and teams: engineers,
designers, analysts, marketers, business partners and operations to
drive a shared vision.
* REQUIREMENTS/CHARACTERISTICS:*
* Must have 5+ years of Product Management experience, with at
least 3 as a consumer-facing PM.
* Strong customer empathy and previous experience working on
customer-facing product flows, ideally in consumer lending or
financial services.
* Strong execution ability and experience taking a concept from
idea to launch
* Experience leading post-launch optimizations including developing
testing strategies with at least 2 years of experience with A/B
testing
* You are independent, with a natural ability to make things happen
around you. You manage project ambiguity, complexity, and
interdependencies in an organized and structured way. Be able to
define and analyze metrics that inform the success of products.
* Excellent judgment and thoughtfulness about the dynamics of a
product ecosystem.
* Ability to conceptualize, manage, and prioritize multiple
projects for stakeholders.
* Detail-oriented with organizational skills -- balancing multiple
projects, deadlines, and requests should be second nature to
you.
* Strong communication skills and intuition for communication
strategy at every level -- within teams, within the company, to
users, and other audiences.
* An academic background in Computer Science, experience as a
software engineer, or related discipline a plus
* CULTURAL FIT (Our Core Values):*
* *Care (for everyone): *We show compassion and contribute to the
well-being and growth of those around us. We only pursue products
that improve the financial lives of our clients.
* *Act with Integrity (every time): *We take the right action even
when it is hard and even when no one is watching. We treat our
employees, clients, and communities the way they wish to be
treated.
* *Get Better (every day): *We innovate, iterate, and improve each
day. We are creative, take thoughtful risks, and ultimately learn
and recover from failures.
* *Collaborate (with everybody): *We strive to work together toward
a common purpose by proactively sharing information and inviting
participation. We recognize the perspective of various groups and
embrace healthy, constructive debate.
* Attention Agencies & Search Firms:* We do not accept unsolicited
candidate resumes or profiles. Please do not reach out to anyone
within Freedom Financial Network (FFN) to market your services or
candidates. All inquiries should be directed to Talent Acquisition
only. We reserve the right to hire any candidates sent unsolicited
and will not pay any fees without a contract signed by FFN's Talent
Acquisition leader.
Keywords: Freedom Financial, San Mateo , Group Product Manager, Executive , San Mateo, California
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