Company: HCL Technologies Ltd.
Location: San Mateo
Posted on: November 14, 2021
Job Description (Posting). Exadata cloud Architect (1.) To
adhere to quality standards, regulatory requirements and company
policies (2.) To provide support for on call escalations and doing
incident and problem management (3.) To independently resolve
tickets and esnure that the agreed SLA of ticket volume and time
are met for the team (4.) To ensure positive customer experience
and CSAT through First Call Resolution and minimum rejected
resolutions or Reopen Cases (5.) Work on value adding activities
such Knowledge base update and management, Training freshers,
coaching analysts and conducting interviewsorparticipation in
hiring drives (6.) To participate or contribute on EN business in
creation of proposals to drive Service improvement plans.
Keywords: HCL Technologies Ltd., San Mateo , Manager, Executive , San Mateo, California
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