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Manager, Professional Services

Company: Narvar
Location: San Mateo
Posted on: January 8, 2022

Job Description:

Narvar -is growing! We're looking for a Manager, Professional Services who loves creating standard -methodology and who wants to play a critical role in the successful -delivery of an assigned project portfolio. Strong -Portfolio Management and People Management skills will be used to equip the team with tools necessary to standardize methodologies, ensure proactive customer and stakeholder communications, and ensure high quality services are delivered on time, within budget and with high customer satisfaction. The Manager, Professional Services will drive team governance and delivery execution while being accountable for project team metrics such as revenue, productivity and high Customer Satisfaction scores. Weekly status reporting of key project deliverables, risks and action plans within a project portfolio are a key component required for effective delivery in this role. The Manager, Professional Services is responsible for managing both a team of PS Resources and a Services Project Portfolio to drive the successful delivery of Narvar implementation projects. The ideal candidate will utilize strong thought leadership and tactical execution while ensuring a seamless, proactive, experience in project execution. -You will be leading a dynamic Professional Services team consisting of Project Managers, Implementation Consultants, QA Analysts, and Technical Delivery Managers who are passionate about our customers, solutions, and industry. Day-to-day

  • Leverage your leadership experience to collaborate with project team members and proactively identify project risks. Effectively communicate and mitigate risks and resolve escalations that jeopardize project success
  • Accountable for overall performance, governance, and success of an assigned project portfolio and team of direct reports. Provide team coaching and feedback to ensure high quality delivery to new and existing customers. -
  • Develop and coach direct reports and ensure appropriate team and personal goals are communicated and achieved
  • Collaborate closely with Project resources to ensure projects are delivered using Narvar success criteria -
  • Partner with cross functional leadership to develop, implement and execute methodologies, tools and processes that support project success and accountability. Hold teams accountable for meeting company and personal goals
  • May assist in review of SOW approval process, ensuring proper estimating and feasibility for the duration and scope of project work
  • Lead initiatives and contribute to priorities and programs that grow and scale the Narvar business model
  • Partner with Leadership to provide tangible career development path for direct reports and ensure resources have the appropriate combination of expertise and skills to deliver projects successfully
  • Effectively communicate key business objectives and goals
  • Partner with PS Leadership and HR in the hiring, training and employee retention process
  • Conduct weekly stakeholder meetings to highlight results and ensure proactive portfolio status updates are provided What we're looking for
    • 3+ Years of Professional Services Management and Portfolio Management Experience in a SaaS based software implementation environment
    • 3+ Years of Project Management experience demonstrating PM fundamentals, driving project success, meeting revenue goals, and on time budget and delivery. Demonstrates strong understanding of Software project lifecycle, ability to meet team revenue goals, and knowledge of driving resource assignments and productivity
    • Experience managing and leading a dynamic, customer focused team consisting of project managers, consultants, and technical staff
    • A proven history of success in Managing Software Implementation teams and effectively collaborating with cross functional stakeholders such as Customer Success, Sales, Support, Engineering and Product Management
    • Excellent leadership and communication skills, both written and verbal to present complex issues to internal and external executives
    • Experience with retail, e-commerce is a plus
    • Ability to work with both technical and business stakeholders Why Narvar? - We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Narvar, San Mateo , Manager, Professional Services, Executive , San Mateo, California

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