Program Manager
Company: Pinkerton
Location: San Mateo
Posted on: May 7, 2022
Job Description:
We are as invested in your career as you are.As you navigate
through these uncertain times, know that Pinkerton has been a
stable, thriving corporation for over 170 years. As recognized
leaders around the globe in the corporate risk management industry,
you can rest assured that joining us now means moving to a
future-looking company. We are here today, will be here tomorrow,
and are a thriving community of over 2,000 risk management
professionals.This is just one of the several exciting career
opportunities that are currently available.Job Summary:The Program
Manager is responsible for serving as a liaison between Pinkerton
and the client, developing and maintaining strong relationships,
and effectively addressing client needs and concerns. The Program
Manager will coordinate the client's service delivery functions and
will plan and oversee projects to ensure they are completed within
budget. This position will have a hybrid work schedule
(remote/client locations).Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and
excellence.
- Serve as the client liaison and manage ongoing client
relationships.
- Ensure all services are conducted in a timely and professional
manner and aligned with Pinkerton's Service Delivery Standards;
- Assist the Director or other region team members with ongoing
client service needs.
- Address client questions and/or concerns quickly and
effectively.
- Manage account performance and KPIs;
- Regularly review evolving client needs and industry trends to
improve future results.
- Manage account dynamics, including scenario analysis planning
and practice to help identify possible uncertainties.
- Oversee embedded personnel who are delivering direct services
to the client.
- Communicate employee performance concerns and/or project status
updates to all stakeholders.
- Conduct Quarterly Business Reviews with the client and other
Pinkerton management.
- P&L management.
- Coordinate with the service delivery functions of Pinkerton and
various assignments as requested by the client;
- Manage contracts with vendors and suppliers by assigning tasks
and communicating expected deliverables.
- Prepare a budget based on the scope of work and resource
requirements.
- Determine and define project scope and objectives;
- Predict resources needed to reach objectives and manage
resources effectively.
- Develop and manage a detailed project schedule and work
plan.
- Track project costs to meet the budget.
- Provide project updates consistently to various stakeholders
about strategy, adjustments, and progress.
- Utilize industry best practices, techniques, and standards
throughout the entire project execution.
- Monitor progress and make adjustments as needed.
- Measure project performance to identify areas for improvement.
- All other duties, as assigned.Education, Experience, and
Certifications:Bachelor's degree preferred with diverse
business-related experience across all industries or an equivalent
combination of education and experience sufficient to perform the
essential functions of the job, as determined by the
company.Competencies:
- Strong client relationship management skills.
- Solid project management skills.
- Proven ability to solve problems creatively.
- Excellent analytical skills.
- Strong interpersonal skills and highly resourceful.
- Effective written and verbal communication skills.
- Able to organize workload for effective implementation.
- Able to carry out responsibilities with little or no
supervision.
- Able to interact effectively at all levels and across diverse
cultures.
- Able to manage the sales cycle from sales leads to contract
completion.
- Procurement management experience with an emphasis on win-win
solutions.
- Serve as an effective team leader.
- Able to adapt as the external environment and organization
evolve.
- Computer skills; Microsoft Office.Working Conditions:With or
without reasonable accommodation, requires the physical and mental
capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Must be able to see, hear, speak, and write clearly in order to
communicate with employees and/or customers.
- Occasional reaching and lifting of small objects and operating
office equipment.
- Ability to adjust focus between close and distance vision.
- Frequent sitting and/or walking.
- Travel, as required.Pinkerton is an equal opportunity employer
and provides equal opportunity to all applicants for all positions
without regard to race/ethnicity, color, national origin, ancestry,
sex/gender, gender identity/expression, sexual orientation,
marital/prenatal status, pregnancy/childbirth or related
conditions, religion, creed, age, disability, genetic information,
veteran status or any protected status by local, state, federal or
country-specific law.
Keywords: Pinkerton, San Mateo , Program Manager, Executive , San Mateo, California
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