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Director, Global Startup Program (Remote)

Company: Freshworks
Location: San Mateo
Posted on: May 11, 2022

Job Description:

Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
Our Startup program drives adoption of Freshworks products by the next Unicorns. Our Startup team is responsible for recruiting VC, Accelerators and bankers and then working collaboratively with our internal teams (marketing, sales, success) and our partners to promote Freshworks to their ecosystems. As the global leader for the Startup program, you will be responsible for leading an existing team of high performing Startup Partner Managers, devising successful GTM strategies and scaling our partner network to drive Freshworks' adoption.
This role will report to the VP, Global Channels and Alliances. This is a key and strategic role, where you will collaborate with a diverse set of stakeholders ranging from Sales, Engineering, Marketing, and other functional teams to ensure alignment with Freshworks' ongoing evolution and broader business objectives.
Key Responsibilities



  • Manage a team of Startup Program managers to drive our 2022 Revenue goals while expanding our footprint globally


  • Working with Marketing, Sales and Product teams to evolve our Startup benefits and requirement in order to capture market share


  • Participate in Startup Events and build relationships with VCs and Founders globally


  • Build engagement programs with partners to drive a stronger adoption of the program among the portfolio companies


  • Build trust, establish credibility, and hold partners accountable


  • Work with Freshworks sales and marketing teams to ensure the partner and startup experiences are frictionless

  • Work on market intelligence, partnership development, and startup development

    Qualifications


    • Entrepreneurial mind set, to understand and relate to challenges faced by startups and ability to strategize and build solutions through startup program


    • 5+ yrs of experience working with VCs, accelerators, incubators and startup ecosystems and/or working for or within a startup


    • Sound business acumen skills; thrive in a fast-paced, dynamic work environment.


    • Able to strategically identify and build key relationships with partners including Proven ability to manage partners through regular reviews of key performance metrics and plan enablement activities.


    • Exceptional problem solving, critical thinking and decision-making skills.


    • Result-oriented and action-driven


    • Strong leadership and management skills


    • Excellent written and verbal communication skills


    • Willingness to travel (once it is safe to do so in the future)


    • Bachelor's Degree

    • Sense of humor

      Additional Information
      At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
      Summary of Freshworks Benefits:
      Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
      At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Keywords: Freshworks, San Mateo , Director, Global Startup Program (Remote), Executive , San Mateo, California

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