Director, Global Startup Program (Remote)
Company: Freshworks
Location: San Mateo
Posted on: May 11, 2022
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Job Description:
Company Description
Freshworks makes it fast and easy for businesses to delight their
customers and employees. We do this by taking a fresh approach to
building and delivering affordable, quick to implement, and
designed software for the end-user. More than 50,000 companies --
from startups to public companies -- worldwide use Freshworks
software-as-a-service to enable a better customer experience (CX,
CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated
team operating from 13 global locations to serve customers,
including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna,
Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate
with customers and co-workers. The suite includes Freshdesk
(omnichannel customer support), Freshsales (sales automation),
Freshmarketer (marketing automation), Freshservice (IT service
desk), Freshteam (HR management system).
Job Description
Our Startup program drives adoption of Freshworks products by the
next Unicorns. Our Startup team is responsible for recruiting VC,
Accelerators and bankers and then working collaboratively with our
internal teams (marketing, sales, success) and our partners to
promote Freshworks to their ecosystems. As the global leader for
the Startup program, you will be responsible for leading an
existing team of high performing Startup Partner Managers, devising
successful GTM strategies and scaling our partner network to drive
Freshworks' adoption.
This role will report to the VP, Global Channels and Alliances.
This is a key and strategic role, where you will collaborate with a
diverse set of stakeholders ranging from Sales, Engineering,
Marketing, and other functional teams to ensure alignment with
Freshworks' ongoing evolution and broader business objectives.
Key Responsibilities
Manage a team of Startup Program managers to drive our 2022 Revenue
goals while expanding our footprint globally
Working with Marketing, Sales and Product teams to evolve our
Startup benefits and requirement in order to capture market
share
Participate in Startup Events and build relationships with VCs and
Founders globally
Build engagement programs with partners to drive a stronger
adoption of the program among the portfolio companies
Build trust, establish credibility, and hold partners
accountable
Work with Freshworks sales and marketing teams to ensure the
partner and startup experiences are frictionless
Qualifications
Entrepreneurial mind set, to understand and relate to challenges
faced by startups and ability to strategize and build solutions
through startup program
5+ yrs of experience working with VCs, accelerators, incubators and
startup ecosystems and/or working for or within a startup
Sound business acumen skills; thrive in a fast-paced, dynamic work
environment.
Able to strategically identify and build key relationships with
partners including Proven ability to manage partners through
regular reviews of key performance metrics and plan enablement
activities.
Exceptional problem solving, critical thinking and decision-making
skills.
Result-oriented and action-driven
Strong leadership and management skills
Excellent written and verbal communication skills
Willingness to travel (once it is safe to do so in the future)
Bachelor's Degree
Additional Information
At Freshworks, we are creating a global workplace that enables
everyone to find their true potential, purpose and passion,
irrespective of their background, gender, race, sexual orientation,
religion or ethnicity. We are committed to providing equal
opportunity for all and believe that diversity in the workplace
creates a more vibrant, richer work environment that advances the
goals of our employees, our communities and our business.
Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision,
disability and life insurances. Flexible PTO + paid time off,
flexible spending, commuter benefits, work from home, and wellness
benefits are also offered. Freshworks also offers adoption and
parental leave benefits.
At Freshworks, we are creating a global workplace that enables
everyone to find their true potential, purpose, and passion
irrespective of their background, gender, race, sexual orientation,
religion and ethnicity. We are committed to providing equal
opportunity for all and believe that diversity in the workplace
creates a more vibrant, richer work environment that advances the
goals of our employees, communities and the business.
Keywords: Freshworks, San Mateo , Director, Global Startup Program (Remote), Executive , San Mateo, California
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