Senior Product Manager

Company: Solvvy
Location: San Mateo
Posted on: May 11, 2022

Job Description:

Use Facebook or Google to sign in or register with SimplyHired. Estimated: $120,000 - $170,000 a year 3 days ago

• Health insurance
• Vision insurance
• Parental leave Qualifications
  • Project management
  • Product management Full Job Description About Us
    
    Solvvy is Conversational AI for customer support that delivers an effortless experience consumers want. Our chatbot and automation platform deliver personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders. As the digital teammate for top brands such as HelloFresh, Vimeo, Twilio, and Ring, Solvvy handles millions of conversations each month to improve customer experiences and drive massive operational savings.
    
    We have been recognized as a Gartner Cool Vendor and are a G2 Momentum Leader and Best Software 2022 award winner.
    
    Who We Are
    
    We come from diverse backgrounds and prefer it that way! Our differences are a key part of our values. Our objective is to maintain the transparent environment we thrive in while embracing the unique perspectives we bring as individuals. A diverse, equitable and inclusive workplace touches every aspect of Solvvy's success. You are welcome here!
    
    The Opportunity
    
    Reporting to the Head of Product, the Senior Product Manager is responsible for the product planning and execution throughout the product life cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, marketing, customer success, sales, support, and clients to ensure revenue and customer satisfaction goals are met. The Senior Product Manager's job also includes ensuring that the product supports the company's overall strategy and goals. The Senior Product Manager will be accountable for key parts of our product platform, including a new agent-facing product supporting thousands of agents, components of our ML platform, as well as reporting features and partner integrations that support the platform. The ideal candidate has both B2B and B2C product experience.
    
    The Skill Set
    
    3-5+ years of hands-on product management experience in an entrepreneurial setting
    Successful track record of launching software products at a SaaS company
    Excellent written and verbal communication skills and experience working closely with customers
    Excellent organizational, time and project management skills
    Great product sense, and an ability to incorporate both qualitative customer insight and quantitative user data to drive product decisions
    Ability to say and define the problem rather than just outlining the solution
    
    Bonus Points
    
    Experience building for both B2B and B2C
    Experience with conversational or messaging products, AI or ML, and CRM platforms. Experience with contact center and customer support organizations is a plus
    Strong design sense to think through product design decisions and create intuitive user interfaces
    
    What You'll Do
    
    Define the product strategy and roadmap for your product area and become an expert on your products
    Deliver product requirements with prioritized features and corresponding justification
    Constantly evaluate the impact of your solutions through both quantitative and qualitative measures
    Articulate the problems for the team from research and customer interviews, and prioritize opportunities for the backlog and roadmap
    Run early access and pilot programs for products in development
    Develop a deep understanding of customers, the market and competition
    Work with third party vendors to assess partnership opportunities
    Act as a leader within the company to motivate a group of smart people to achieve the best work of their career
    What We Offer
    
    We offer competitive salaries and inclusive benefits.
    
    Fully remote opportunities
    Flexible vacation policy
    Half-day summer Fridays
    Annual company holiday shutdown
    11 annual company holidays
    12 weeks fully paid inclusive parental leave (delivering, non-delivering & adoptive parents)
    Health, dental and vision coverage
    Equity
    Monthly "make your life easier" stipend
    
    Ensuring a diverse and inclusive workplace where we learn from each other is core to Solvvy's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and aim to provide a sense of belonging for everyone
    
    Solvvy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Keywords: Solvvy, San Mateo , Senior Product Manager, Executive , San Mateo, California