Moderation, Creator Engagement Manager
Company: Roblox
Location: San Mateo
Posted on: June 16, 2022
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Job Description:
Every day, tens of millions of people from around the world come
to Roblox to play, learn, work, and socialize in immersive digital
experiences created by the community. Our vision is to build a
platform that enables shared experiences among billions of users.
This is what's known as the metaverse: a persistent space where
anyone can do just about anything they can imagine, from anywhere
in the world and on any device. Join us and you'll usher in a new
category of human interaction while solving exceptional challenges
that you won't find anywhere else.As the Creator Engagement
Manager, you will help build ties with our Developer Community and
keep them connected and engaged with Roblox Moderation. You will
also understand and enforce our community standards and other
policies regarding Developer and User activity on our platform. You
will lead geographically and functionally diverse teams through
challenging circumstances.You will report to the Senior Manager,
Moderation Operations.You Will:Use Developer Community insight to
improve internal workflows and create new workflows that enhance
the Developer experienceInterpret policy and maintain civil
discussion through appropriate moderation techniques on
platformWork with other managers to document processes, uphold
standards for moderation, and clearly communicate to your team
members changes as moderation evolves and improves over timeWork
with several global diverse teams, identify team needs, and have
initiative toWork with Product Managers and Engineers to enhance
current moderation tools and use Community feedback for overall
improvements in policy and moderation techniquesCombine
information, identify trends and develop actions plans to address
issuesBe metrics-driven, using data to inform process improvement
strategiesYou Have:5+ years of experience where > 10
leaders/individual contributors reported to youBS or equivalent
experience in Business Management, Digital Humanities or related
fieldAn understanding of business-to-business technology, product
management, workflow design, and systems thinkingActive experience
(professional experience preferred) with the gaming industry and
game developers or studiosExcellent communication skills - both
written and oralExperience managing customer focus groups, both
virtual and in-person, and scoping qualitative dataExperience
managing forum or blog spaces and have a level-headed approach to
de-escalating discussionsYou'll Love: Industry-leading compensation
packageExcellent medical, dental, and vision coverageA rewarding
401k programFlexible vacation policyRoflex - Flexible and
supportive work policy Roblox Admin badge for your avatarAt Roblox
HQ: Free catered lunchesOnsite fitness center and fitness program
creditAnnual CalTrain Go Pass
Keywords: Roblox, San Mateo , Moderation, Creator Engagement Manager, Executive , San Mateo, California
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