Moderation, Creator Engagement Manager

Company: Roblox
Location: San Mateo
Posted on: June 16, 2022

Job Description:

Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what's known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you'll usher in a new category of human interaction while solving exceptional challenges that you won't find anywhere else.As the Creator Engagement Manager, you will help build ties with our Developer Community and keep them connected and engaged with Roblox Moderation. You will also understand and enforce our community standards and other policies regarding Developer and User activity on our platform. You will lead geographically and functionally diverse teams through challenging circumstances.You will report to the Senior Manager, Moderation Operations.You Will:Use Developer Community insight to improve internal workflows and create new workflows that enhance the Developer experienceInterpret policy and maintain civil discussion through appropriate moderation techniques on platformWork with other managers to document processes, uphold standards for moderation, and clearly communicate to your team members changes as moderation evolves and improves over timeWork with several global diverse teams, identify team needs, and have initiative toWork with Product Managers and Engineers to enhance current moderation tools and use Community feedback for overall improvements in policy and moderation techniquesCombine information, identify trends and develop actions plans to address issuesBe metrics-driven, using data to inform process improvement strategiesYou Have:5+ years of experience where > 10 leaders/individual contributors reported to youBS or equivalent experience in Business Management, Digital Humanities or related fieldAn understanding of business-to-business technology, product management, workflow design, and systems thinkingActive experience (professional experience preferred) with the gaming industry and game developers or studiosExcellent communication skills - both written and oralExperience managing customer focus groups, both virtual and in-person, and scoping qualitative dataExperience managing forum or blog spaces and have a level-headed approach to de-escalating discussionsYou'll Love: Industry-leading compensation packageExcellent medical, dental, and vision coverageA rewarding 401k programFlexible vacation policyRoflex - Flexible and supportive work policy Roblox Admin badge for your avatarAt Roblox HQ: Free catered lunchesOnsite fitness center and fitness program creditAnnual CalTrain Go Pass

Keywords: Roblox, San Mateo , Moderation, Creator Engagement Manager, Executive , San Mateo, California