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Customer Service Manager

Company: British Swim School of The Bay Area
Location: San Mateo
Posted on: August 3, 2022

Job Description:

Our amazing, mission-based organization is looking for a FUN Site Manager! At British Swim School, Site Managers lead the onsite team of Swim Instructors and Deck Ambassadors to ensure day-to-day pool activities run smoothly. The Site Manager runs efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures ensures that families expectations are met and exceeded. The Site Manager also is the day-to-day contact with the Pool Partner, making sure that relationship is running smoothly.WE PROVIDE:Excellent culture - mission driven managers that give back to the community and their staffOpportunity for growth at a business with massive expansion opportunitiesStructured, paid training (including lifeguard certification)PTO for part time and full time employeesPaid birthday time offHighly competitive payHealth benefits for full time employeesCompany matched retirement accountRobust employee retention programHappy, laughing, singing KIDSSuccessful candidates will be RELIABLE, NURTURING, ENERGETIC and love to have FUN.Main responsibilities include:Acting as Manager on Duty and addressing any concerns if the ariseDevelop relationships with families to make them feel excited to be at British Swim School!Ensure the deck is set-up, maintained during class and cleaned up at every shift.Maintaining inventory ensuring deck is fully stocked.Get to know the kids and the classes so you can manage the class schedule, attendance, lesson board and report attendance.Assist the parents with questions they have about their schedule, class notes and progress with their kids.Provide spot coaching to the pool staff.Participate in weekly manager meetings.Experience working with children and a love of swimming is a plus!18+ PreferredCompensation: $22.00 per hour Working at British Swim School is so much more than just a's an opportunity to leave a legacy that may transform a child's lifeSince 1981, British Swim School has been offering swimming lessons for babies, children and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest growing franchises in the U.S., we teach over 13,000 swimming lessons per week using our signature fun and gentle methods.The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of 'Survival of the Littlest' for their local families.Why join British Swim School?Safe & happy work environment - where else might you get to sing at work?Flexible work schedules and hours - making this a great role for students, parents and anyone with a busy lifestyle!Rewarding job with competitive pay - all while making a true difference in your community!Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

Keywords: British Swim School of The Bay Area, San Mateo , Customer Service Manager, Executive , San Mateo, California

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