Project Manager

Company: Renewal by Andersen
Location: San Mateo
Posted on: September 23, 2022

Job Description:

Drawing on the Andersen tradition of over 100 years of quality, innovation, and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. Our process begins with a free in-home consultation. We then custom-make beautiful, energy-efficient composite windows and professionally install them for optimal performance. We are in search of a hardworking, self-motivated, and experienced individual who is looking for a full-time opportunity to become the Installation Manager for Renewal by Andersen. All characteristics for this role will include, but are not limited to, the following: - What You Do: --- Take detailed measurements of residential windows and doors --- Evaluate the condition of existing structure, frames, sash, casing and trim --- Document any environmental or climate concerns, structural issues, or aesthetics --- Compare findings to project specifications, verify order meets customer's needs and provides an appropriate solution --- Provide written window replacement instruction to the installation crew --- Recognize situations that could impact customer expectations, job costs, and/or code performance and provide alternatives as needed --- Prepare the homeowner for the installation appointment and the next steps in the process --- Complete and submit required paperwork that is neat, accurate, and thorough in a timely manner --- Keep team members informed of customer interactions and actions taken --- Check-in with the crews every morning to review projects of the day, set expectations, answer any questions. Follow-up with previous projects and outstanding items --- Review paperwork from the crew for accuracy, completeness, and timeliness. Review job costs and final labor --- Check-out with the crews every evening to ensure the crews complete the job at a reasonable time and discuss any pending issues --- Attend customer sites and evaluate the crew performance, job status, and customer satisfaction --- Perform final walk-through and answer questions. Review permit status, stucco or scaffold status --- Creates and maintains a pending list of all new and unfinished projects, all job status needed to be updated in a timely manner --- Create a punch list and review with the customer, submit requests to order additional parts, schedule follow-up service crews, estimate any chargeback as needed --- Ensure final payments are collected, the customer is satisfied, and the customer survey has been reviewed What You Need: --- High School diploma or equivalent --- Minimum of 5 years of similar experience --- Window and door installation experience --- Customer service experience with job troubleshooting as a key component --- Excellent communication skills with the ability to build quick rapport --- Creating a sense of urgency with field crews --- Ability to exist and excel in a fast-paced environment --- Ability to quickly and competently handle one-off situations - --- $92,000 annually, plus bonus structure --- Prorated Backup Family Care (10 day) Interested in this exciting and rewarding challenge? If you are looking to take your career to the next level, please email your resume to nsmith2@windowsbyrba.com! We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. -

Keywords: Renewal by Andersen, San Mateo , Project Manager, Executive , San Mateo, California