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Technical Account Manager, Enterprise - AdsWizz

Company: SiriusXM
Location: San Mateo
Posted on: November 13, 2022

Job Description:


Who We Are:

AdsWizz, a subsidiary of SiriusXM, is the leading global provider of digital audio and podcast advertising solutions. AdsWizz is the underlying monetization solution for well-known music platforms, podcasts, and broadcasting groups worldwide, giving advertisers or all sizes unprecedented access to premium and niche audio content. Through dynamic ad insertion, advanced programmatic platforms, and innovative audio formats, AdsWizz efficiently connects buyers and sellers for digital audio and podcast advertising. AdsWizz is a global company with a presence in over 40 countries. We're expanding our team and currently looking for a Technical Account Manager (TAM).

Preference given to candidates living near San Mateo, Atlanta or New York City but will consider remote USA. Some occasional travel is required.

How you'll make an impact:

Reporting directly to the Sr. Director, Technical Integrations, North America, the Technical Account Manager (TAM), will be responsible for maintaining operational relations with some of our biggest publishers and partners as the primary point of contact for all things related to AdsWizz products; product functional Demos and training, customer advocate for new feature requests, monitor of platform revenue delivery, help optimize revenue opportunities. You will assist growing the business by acquiring new audio publisher customers, project managing technical integration to deploy AdsWizz's full suite of monetization solutions.

We are looking for someone with passion for helping online audio publishers to adapt to the digital world and to monetize this new channel. The ideal candidate will thrive in our fast paced, results-driven, start-up culture, they will maintain an organized view of on-going customer performance.

What you'll do:

  • Manage and grow customer relationships working with content and ad operations stakeholders from strategic audio content publishers
  • Communicate product roadmap, new features, and benefits to partners/customers regularly
  • Monitor key technical and business metrics, share insights and analytics to partners/customers and internal stakeholders
  • Act as a point contact for customer product and operational change management, post product delivery
  • Project Manage the on-boarding of new partners, working with Legal, Product, Engineering, DevOP and Global Operations to reach launch goals
  • Coordinate with the Sales/Business Development, Product and Operations Management to ensure operation-readiness post-launch
  • Manage P1 system incident escalation, communicate status and resolution to partners/customers in collaboration with Global Tech Support and Operations team
  • Train and advocate for implementation of new product and feature releases for customers, content/ad operational teams
  • Support quarterly business account reviews with partners/customers and internal executive teams
    What you'll need:
    • Bachelor's degree or equivalent in a relevant field/discipline
    • 3-5 years of related Account/Client Services, Technical Consulting and/or Sales Engineering
    • On-Line Advertising, Advertising Technology or Advertising Operations
    • Proven project management experience, preferably in enterprise-grade software or cloud service deployment
    • Excellent combination of operational background, technical support and business awareness with a consultative mindset
    • Exceptional written and verbal communication skills
    • Desirable technical skills: VAST/DAAST; OpenRTB; Linux/UNIX; HTML; HTTP; PHP; mobile application development/design; audio/video streaming protocols & encoding
    • Highly relevant AWS cloud services, ad-tech platform knowledge: working experience on Video DSPs/SSPs (i.e., AppNexus, TheTradeDesk, Pubmatic)
    • Must have the legal right to work in the USA

      Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

      The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.


Keywords: SiriusXM, San Mateo , Technical Account Manager, Enterprise - AdsWizz, Executive , San Mateo, California

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