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Senior Manager, CRM Operations (Global Medical Affairs)

Company: BeiGene
Location: San Mateo
Posted on: November 16, 2022

Job Description:

BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.The Senior Manager, CRM Operations (Global Medical Affairs) will be responsible for supporting CRM needs of BeiGenes Medical Affairs field teams across North America and Europe. This position will be responsible for implementing and enabling technologies, including CRM, to field teams, for building out and maintaining the field reporting dashboards and tools, and for monitoring the assigned field teams compliance with required standards for maintaining customer data. This role works closely with commercial field management to optimize the effectiveness of BeiGenes field force technology among other operational responsibilities. This role will manage integration of Digital automation initiatives including Multi-Channel Marketing efforts with CRM systems as well as participate in the development and integration of BeiGenes Customer Master & Master Data Management process as per North America and European standards.Essential Functions of the job:

  • Help develop and maintain field CRM systems and support its use in enabling efficiency for Medical Affairs teams. Has strong understanding in pharmaceutical CRM tools and data sources and applies this knowledge to ensure the team delivers high-quality data and actionable insights
  • Partner with key stakeholders to develop, plan, and provide efficient and effective training on data and tools
  • Lead operational support to field force, including but not limited to onboarding, training, issue resolution, and field communications.
  • Is familiar with GDPR rules and can help maintain required compliance with standards
  • Engage in detailed requirements gathering, documentation, use case creation, and QA/QC testing to ensure the effectiveness and quality of tools and deliverables
  • Collaborate with the Marketing team to roll-out multi-channel marketing (MCM) and digital strategies by developing an integrated platform that provides curated insights
  • Design and maintain field reporting tools and dashboards to provide integrated, accurate and timely insights to field teams
  • Develops and maintains partnerships with key stakeholders to guide key decisions, and drive business outcomes by employing effective engagement and influence skills
  • Inspires and influences field leaders to make operations related decisions in alignment with Medical affairs strategies and priorities
  • Implement processes and polices that build a fair and equitable environment across the organization
  • Ensure adherence to policies including equipment, travel, and expenses, as well as the strictest levels of compliance
  • Continually research and recommend new technology and tools that will benefit the organizationQualifications:
    • Bachelors degree in Science, Comp Sci, Information Management or related field
    • 7+ years of Biotech or Pharmaceutical industry working in CRM implementations and operations for Medical Affairs/ Sales is a must
    • Familiarity with Medical Affairs related operations is a plus
    • Experience with Customer master, Data Change Management highly desired
    • Experience with KOL platforms is desirable
    • Extensive experience with CRM tools (Veeva, OCE, Saleforce), salesforce effectiveness & Business Intelligence reports is a must
    • Strong data knowledge with pharmaceutical business knowledge and technical aptitude to define and advance commercial solutions
    • Knowledge of EU compliance and experience with EU CRM desired
    • Excel, Access, and other complex database management experience
    • Excellent written and verbal communication skills
    • Ability to manage multiple complex projects simultaneously
    • Exceptional organizational and time management skills
    • Must be able to identify operational weakness and implement correction action/planComputer Skills: PC, including MS Office SuiteTravel: Competencies: Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction.Communication - Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information.Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others.Adaptability Able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.Technical Skills - Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.Project Management - Communicates changes and progress; Completes projects on time and budget.We are proud to be an equal opportunity employer and we value diversity. BeiGene does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Keywords: BeiGene, San Mateo , Senior Manager, CRM Operations (Global Medical Affairs), Executive , San Mateo, California

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