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Program Manager

Company: MidPen Housing Corporation
Location: San Mateo
Posted on: November 22, 2022

Job Description:

MISSION AND VALUES

MidPen Housing is a non-profit organization that develops high-quality affordable housing communities, professionally manages the properties in those communities, and provides services to residents. The three affiliated corporations are MidPen Housing Corporation, MidPen Property Management Corporation, and MidPen Resident Services Corporation.

Our mission is to provide safe, affordable housing of high quality to those in need; to establish stability and opportunity in the lives of residents; and to foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

MidPen Housing associates advance a culture of belonging, inclusion, diversity, and equity to effectively bridge across differences that are representative of the communities we serve. We seek to have a high performing, inclusive, and engaged workforce that is centered around constant learning.

COVID-19 Vaccination Mandate - Booster Included in MidPen Mandatory Vaccine Policy!

* All MidPen employees are required to be fully vaccinated against COVID-19.
* Starting April 1st, 2022, boosters will be required for employment at MidPen. (As a reminder, booster eligibility means that at least 5 months have passed from your 2nd shot of Moderna or Pfizer or 2 months from your Johnson & Johnson shot.)
* Employees will have 30 days past their eligibility date to get the booster. (By April 1, all employees should have the booster unless 30 days have not passed since their eligibility date.)
* Subject to applicable law, all prospective hires will be required to demonstrate they have been fully vaccinated for COVID-19; or qualify for an accommodation to this vaccination requirement.
* Employees with an approved accommodation will be required to test for COVID-19 on a weekly basis.

SUMMARY

The Program Manager plays a vital role in ensuring comprehensive program delivery to residents living in MidPen communities. The programs vary based on resident population, needs, goals, and offerings, which may include housing retention, economic mobility and asset building, health/wellness, and K-12 educational supports. The Program Manager oversees direct services delivery and implements portfolio-level partnerships, often with nonprofits whose offerings complement those of MidPen Services. This position will collaborate with peers on the Health & Housing team to ensure residents living with mental illness and physical health comorbidities receive educational and rehabilitative programs and services that address their needs and promote stabilization.

The program Manager must be adept at hiring, onboarding, managing, and developing staff at assigned locations. The position also builds and maintains strong relationships with the local Property Management team to ensure residents experience a cohesive and supportive MidPen experience.

The position requires program delivery/oversight, alongside partnership management and experience with specific populations (families with children; seniors; individuals with special needs) may be required.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

* Deploys & manages programs and partnerships in the assigned portfolio and provides programmatic coaching to supervisees
* Participates in the design, development, and implementation of regional/division trainings, initiatives and assigned projects
* Monitors efficacy of marketing efforts to raise residents awareness of and participation in Services in assigned portfolio
* Ensures program implementation and reporting compliance with regulatory agencies and ensures high adoption of Salesforce QA and reporting norms
* Addresses crises in a timely manner and ensures senior leaders are apprised as necessary.
* Manages and monitors activities against set project/program-level budget

Partnerships

* Cultivates and manages partnerships within assigned portfolio, collaborates with Director of Partnership & Program and Regional Director or H&H Director to ensure alignment with partnership goals / criteria
* Works with portfolio partners to ensure high quality delivery and provides and receives feedback from partners to inform improvements
* In consultation with supervisor, become familiar with and execute partnership agreements within assigned portfolio

Customer Service

* Collaborates with peers to ensure consistent resident/customer service philosophy across Service
* Work across the portfolio to implement resident needs assessments, partner needs, partnership tools, and feedback
* In consultation with supervisor, become familiar with and execute partnership agreements within assigned portfolio

Data-driven decision-making

* Sets annual performance targets for assigned portfolio
* Reviews portfolio-level data quarterly and develops improvement plans
* Analyzes single-source data within existing portfolio to inform decision-making
* Communicates findings from portfolio-level data/analysis for supervisor and supervisee

Effective Team Building

* Develops and leads a team at assigned properties and is responsible for staff management aligned with MidPen policies/procedures?
* Builds and models collaborative relationships with PM; ensures timely and regular community meetings, collaboration meetings with Property Management
* Serves as liaison to community engagement meetings, collaborates with Development, represents Services, and responds to attendee questions
* Ensures staff in assigned portfolio have individual development plans
* Supports rollout efforts for HR, IT, Communications and other initiatives and provides input to these initiatives as needed
* Performs other duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

* Bachelors Degree in related field or commensurate field experience
* Minimum two years experience working in an educational, social services, or community based organizational setting. Minimum two years working effectively with people of diverse backgrounds and working with families and students and/or seniors in an educational or social work setting
* Experience in program development, management and evaluation preferred
* Experience with managing people
* Demonstrated excellent verbal and written communication skills
* Demonstrated computer skills, proficient in using Microsoft Office (Excel, Word, PowerPoint, etc.), and other needed software
* Demonstrated strong judgement, discretion, and problem-solving skills.
* Ability to satisfactorily pass a background screening, fingerprinting clearance, and Tuberculosis screening
* Must possess a valid CA drivers license, reliable transportation, and proof of current auto insurance policy

PHYSICAL REQUIREMENTS

* Constantly perform desk-based computer tasks
* Frequently sitting
* Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds
* Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Keywords: MidPen Housing Corporation, San Mateo , Program Manager, Executive , San Mateo, California

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