Director, CX Sales, North America
Company: Freshworks
Location: San Mateo
Posted on: January 20, 2023
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Job Description:
Company DescriptionFreshworks makes it fast and easy for
businesses to delight their customers and employees. We do this by
taking a fresh approach to building and delivering affordable,
quick to implement, and designed software for the end-user. More
than 50,000 companies -- from startups to public companies --
worldwide use Freshworks software-as-a-service to enable a better
customer experience (CX, CRM) and employee experience (ITSM,
HRSM).Freshworks transforms the way world-class organizations
collaborate with customers and co-workers. The suite includes
Freshdesk (omnichannel customer support), Freshsales (sales
automation), Freshmarketer (marketing automation), Freshservice (IT
service desk), Freshteam (HR management system).Job DescriptionAs
the Director, CX Sales, North America, you set the direction and
policies for regional sales activities related to new business and
revenue generation, supporting customers in finding CX products,
solutions, and services that best meet their needs. You are
responsible for building and leading a team of Account Executives
driving CX sales growth across the region. - Reporting to the Sales
GM for North America, you will ensure the CX GTM strategy is
successfully implemented across the region, delivering regional CX
financial target attainment. -Build and lead a team of high
performing Account Executives known for closing large CX deals and
consistently exceeding quotas. -Evangelize industry trends, both
internally and externally, and translate into actionable ways CX
account leaders can implement Freshworks' products or new features
to drive value.Execute complex sales cycles with CXOs, leveraging
executive presence to access, accurately identify and understand
the key buying influencers pertaining to an opportunity. -Cultivate
executive relationships with partners, optimize partner performance
through business reviews, identify additional business
opportunities to expand revenue, deploy a sales approach that
accelerates CX revenue growth. -Identify new opportunities, winning
large pursuits in the CX industry, creating end to end sales
lifecycle for CX deals, direct and through the field. -Report
weekly, monthly, and quarterly cadence to all key stakeholders to
facilitate understanding of customer and market conditions that
delivers consistent achievement of quarterly and annual
targets.Ensure internal processes are followed, including team's
adherence to tracking customer and transactional information in CRM
system and other sales and operational processes. Define new
processes to increase overall productivity and forecast
accuracy.Travel to company, customer -and partner events in support
of sales efforts.QualificationsYou have run specialist sales teams
for at least 5 years and sold customer service solutions at leading
SaaS technology companies. You have successfully evangelized CX
products with a proven track record of building teams known for
closing large CX deals and are consistently exceeding quotas. You
are customer obsessed and have a passion for simplifying every
experience to put customers back in control by offering the support
they expect, in their channel of choice.15+ years of proven
software sales experience with 5-10 years selling customer support
software products to Customer Service/Contact Center leaders,
decision makers. -10+ years managing quota carrying software or
technology sales account management professionals.Extensive
understanding of emerging customer service (CX) industry trends,
including channels and conversational user interfaces, and the key
players in the competitive landscape. -4-year university degree
required (Bachelor's).Preferred: Experience leading a team of
specialized account executives as a specialist sales organization
interfacing with geographic hunting teams focused on a
multi-product portfolio.Additional InformationThe annual OTE range
for this position is $330,000-$350,000 USD.Compensation is based on
a variety of factors including but not limited to location,
experience, job-related skills, and level. Bonus/equity may be
available.Freshworks offers multiple options for dental, medical,
vision, disability and life insurances. Equity + ESSP, Flexible PTO
+ paid time off, flexible spending, commuter benefits, work from
home, and wellness benefits are also offered. Freshworks also
offers adoption and parental leave benefits.At Freshworks, we are
creating a global workplace that enables everyone to find their
true potential, purpose, and passion irrespective of their
background, gender, race, sexual orientation, religion and
ethnicity. We are committed to providing equal opportunity for all
and believe that diversity in the workplace creates a more vibrant,
richer work environment that advances the goals of our employees,
communities and the business.SummaryType: Full-timeFunction:
Information Technology
Keywords: Freshworks, San Mateo , Director, CX Sales, North America, Executive , San Mateo, California
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