Head of IT Employee Experience (Executive Director)
Company: Gilead Sciences, Inc.
Location: San Mateo
Posted on: January 27, 2023
Job Description:
Head of IT Employee Experience (Executive Director)United States
- California - Foster CityUnited States - North Carolina -
RaleighGilead Sciences, Inc. is a research-based bio-pharmaceutical
company that discovers, develops and commercializes innovative
medicines in areas of unmet medical need. With each new discovery
and investigational drug candidate, we seek to improve the care of
patients living with life-threatening diseases around the world.
Gilead's therapeutic areas of focus include HIV/AIDS, liver
diseases, cancer and inflammation, and serious respiratory and
cardiovascular conditions.Making an impact on a global
scaleInclusion is one of the company's five core values. That's
because we know that we are stronger and more innovative at Gilead
when we are informed by a diverse set of backgrounds, experiences
and points of view. Gilead Sciences is a biopharmaceutical company
that discovers, develops and commercializes innovative therapeutics
in areas of unmet medical need. The company's mission is to advance
the care of patients suffering from life-threatening diseases
worldwide. When you join Gilead, you join our mission to change the
world by enabling people to live healthier and more fulfilling
lives. Come join a mission-driven bio-pharmaceutical organization
that values inclusion and diversity, has a strong portfolio of
products, and is constantly #CreatingPossibleFor Current Gilead
Employees and Contractors:Please log onto your to apply for this
job.At Gilead we believe every employee deserves a great leader. As
a people leader now or in the future, we expect that you will model
and create an environment of inclusion, be intentionally focused on
the hiring, development, growth and retention of talent, and
empower teams to align and achieve goals.Job DescriptionGilead
Sciences, Inc. is a research-based biopharmaceutical company
founded in 1987. Together we deliver life-saving therapies to
patients in need. With the commitment and drive you bring to the
workplace every day, you will be part of a team that is changing
the world and helping millions of people live healthier, more
fulfilling lives. Our worldwide staff is a close community where
you can see the tangible results of your contributions, where every
individual matters, and everyone has a chance to enhance their
skills through ongoing development. Our scientific focus has
resulted in marketed products that are benefiting hundreds of
thousands of people, a pipeline of late-stage drug candidates, and
unmatched patient access programs to ensure medications are
available to those who could otherwise not afford them. By joining
Gilead, you will further our mission to address unmet medical needs
and improve life by advancing the care of patients with
life-threatening diseases.Specific Responsibilities & Skills The
Head of IT Employee Experience will report directly to the Chief
Information Officer (CIO) and enable the IT employee experience for
Gilead. This new position will serve as a trusted advisor to other
technical leaders and business executives and play an instrumental
role in enabling the IT productivity and workday of Gilead's
10,000+ employee workforce. This role has full charter for IT
employee experience including enterprise applications, digital
solutions, mobility, real-time collaboration, network, data
centers, the IT Help Desk, and VIP support.A main focus will be on
creating a work environment that enables employees to have the IT
tools they need to be most effective in their roles. We are looking
for someone to take accountability for materially improving
employee sentiment on our company's processes and tools as measured
by surveys and ticketing KPIs. The perfect candidate for this role
has held a similar position for a Fortune 100 and has experience
leading a large organization overseeing the employee
experience.This can be located in Foster City, CA or Raleigh, NCThe
Head of IT Employee Experience should have skills that include:
- Domain Expertise: Enables a successful IT experience including
everything from onboarding to support to collaboration tools to
enterprise applications.
- User Experience: Strong UI/UX oversight and design thinking
skills; considers the employee experience above everything
else.
- Business Partnership: Serves as a trusted advisor to leaders
within business functions and with IT leadership team peers.
Partners with senior business leadership to support their employee
IT needs.
- Strategic mindset with the ability to execute: Defines and
delivers against strategy, implements automation, improves user
experience and drives for operational efficiencies to obtain
measurable business value. Supports strategies to invest in
cloud-first business architecture. Continuously invests in
innovation to incubate new opportunities and reduce cost to serve
through careful consideration of technology investments.
- IT as a Business Value Driver: Supports the ongoing
development, coordination, and execution of the integrated IT
strategy including labor, investment choices, organizational
priorities, and scorecards and dashboards as well as ensures
governance.
- Delivers on Technology Strategy: Sees Information Technology as
a competitive advantage and understands the value drivers of the
business and ensures IT solutions are scalable/provide
efficiencies. Delivers scalable and flexible solutions to meet
unanticipated business demand. Continuously invests in innovation
to incubate new opportunities requested by business partners in
support of the Strategic Technology Council investment and make
value-based decisions through careful consideration of technology
investments and their associated business benefit.
- Manage Complexity and Drive for Standardization: Synthesizes
customer needs and challenges presented by multiple competing
capabilities. Makes sound and timely decisions based on corporate
needs while enforcing technology standards.
- Leadership: Proven ability to build, develop, and lead teams
and rally organization around the vision.Essential Duties and Job
FunctionsGeneral responsibilities for this position will include
(but are not limited to) the following:
- Manage enterprise applications including Microsoft and Zoom,
enable strong partnerships, and ensure quarterly reviews and active
vendor governance
- Develop collaboration tools strategy in conjunction with
business and technical teams
- Understand the varying personas of Gilead employees and
contractors and ensure productive IT user experiences tailored or
each
- Ensure pulse surveying and stakeholder feedback mechanisms and
take accountability for materially improving employee sentiment on
our company's processes and tools
- Ensure stability and performance of company network and data
centers, and assist in the transition to Cloud
- Actively monitor KPIs to ensure that new employees and
contractors are productive on day 1 and enterprise tools are
achieving results for employees
- Drive hyper automation of support requests to reduce resolution
turnaround time, improve self-service, and increase
efficiencies
- Mature Gilead's Mac program to enable every employee a choice
of Mac or PC
- Oversee laptop fleet and ensure proper maintenance and
support
- Reduce IT Help Desk ticket volume through proactive work to
decrease user issues and improve user training and related IT
knowledge
- Develop, implement and monitor SLAs and metrics, and holds the
team accountable to high quality standards and customer
satisfaction. High attention to detail and strong analytical
skills
- Serve as primary point of contact during major issues and
outages acting as conduit between Business and leadership team
providing information as well as leading the team to swift
resolution
- Deliver on portfolio investments and ensure business
value/outcomes are realized based on prioritized business
needs
- Manage and lead international team through thoughtful
performance management and individualized career development plans
based on individual needs and corporate strategy
- Ensure necessary business processes are documented and business
ownership is available for projects and ongoing compliance
activities
- Manage cost center and innovation investments and drive for
"cost to serve" efficiencies
- Enable advanced digital capabilities
- May occasionally report progress and program activities to
Gilead Leadership Team and Gilead BoardEducation
- Bachelor's or Master's degree in computer science, business
administration or related field, or equivalent work
experienceExperience
- 20 or more years in IT and business/industry
- A minimum of 8-10 years of leadership responsibilities
- Experience managing delivery via shared services centers is
preferred
- Experience in business/industry (beyond IT), managing
cross-functional teams or projects, and influencing senior-level
management and key stakeholdersKnowledge and Skills
- Pharma experience preferred
- Knowledge and skills in relevant software and tools including
Hyperion, Workday, Model N for gross-to-net, as well as
collaboration with Public Affairs on intranet and extranet
technologies
- Strong leadership capability, executing as appropriate in the
areas of responsibility
- Expertise in budget planning, financial management, and
workforce management
- Broad knowledge of current and emerging technologies,
technology directions and strategic application to business needs
including the ability to differentiate between a relevant trend and
hype
- Ability to improve operational efficiency, service delivery,
and information management across the IT organization
- Excellent oral and written communication skills, including the
ability to explain technology solutions in business terms,
establish rapport and persuade othersKey Behaviors and
CompetenciesCompetency Definition Required Proficiency Level -
Expert Building Relationships
- Builds both formal and informal professional networks.
- Maintains and extends network within, across, and external to
organizational boundaries.
- Aims high, learns from challenges, and adapts quickly and
openly shares information, ideas, and problems.
- Solicits advice, support, sponsorship, and commitment that
result in smooth transitions of change and the development of
mutually acceptable solutions.
- Maintains and forms alliances with experts and decision
makers.
- Partners with a wide circle of contacts, often globally,
involving them in generating mutually beneficial long-term
opportunities and in negotiating win-win outcomes.
- Collaborates with other IT Leadership Team members to deliver
value to the enterprise to include, but not limited to, work on IT
operating model, organization, and other IT programs.
- Represents the organization on strategic issues impacting
multiple organizations, the community, and the professional
field.
- Draws on a wide base of relationships inside and outside the
work environment.Business Enterprise Knowledge
- Has strong business acumen and business planning
- and financial goals, reflecting an awareness of external
dynamics.
- Demonstrates awareness by providing clear explanations for
actions taken relative to customer requirements, needs, and
industry trends.
- Sponsors enterprise-wide initiatives.
- Defines strategic imperatives in terms of the links between
increased value, enterprise needs and technological solutions.
- Procures support and funding from the leading stakeholders in
the enterprise.
- Explains complex relationships and technological solutions in
terms that meet the needs of affected parties.Change Advocate
- Has bold aspirations and takes smart risks.
- Identifies and acts on opportunities for continuous
improvement.
- Encourages prudent risk taking, exploration of alternative
approaches and organizational learning.
- Demonstrates personal commitment to change through actions and
words.
- Mobilizes others to support change through times of stress and
uncertainty.
- Reviews, sponsors and approves recommendations for enterprise
wide change programs that impact cross-functional key
processes.
- Partners with other business leaders to identify opportunities
for significant technology and process enhancements.
- Lobbies for changes that impact strategic business
direction.
- Approves strategic monitoring criteria, and reviews high-impact
enterprise performance trends.
- Evaluates progress against key performance drivers and assesses
organizational opportunities and risks.
- Solicits the support of business leaders in planning and
spearheading enterprise change initiatives.Results Orientation
- Sets and accomplishes challenging goals.
- Defines standards in terms of doing what is appropriate and
doing it well.
- Competes resourcefully and takes calculated risks to achieve
results.
- Continually measures the organization's performance against the
best-in-class peer group and sets a vision and plan to exceed those
benchmarks.
- Takes measured risks in investing enterprise resources in
significant initiatives that transform organizational processes
and/or practices to comply with best-in-class standards of
practice. Team Leadership
- Shows compassion and respect, creating space for feedback and
supporting others to achieve something bigger than ourselves.
- Develops, directs, coaches, mentors and reinforces team members
in line with the mission, vision, values, goals, and performance
standards of formal and informal teams.
- Encourages and facilitates cooperation and results
orientation.
- Fosters an environment of collaboration.
- Inspires, motivates, and guides team members.
- Fosters commitment, pride, and trust.
- Allocates team roles and accountabilities.
- Seeks and acts on feedback, maintains openness to others'
suggestions and opinions, and offers flexibility where possible so
people can be as engaged and productive as possible.
- Leads formal multilevel direct-report teams and informal
cross-functional teams.
- Gains members' input to and sets the team's vision, goals, and
strategic plan.
- Allocates functional roles, levels of accountabilities, and
strategic assignments.
- Coaches, mentors, and trains new and existing team members in
political, organizational, industry/business, behavioral, and
technical skills.
- Leads team strategy, operational reviews and planning meetings,
conferences, and organization-wide meetings.We are an equal
opportunity employer. Apply online today at For jobs in the United
States:As an equal opportunity employer, Gilead Sciences Inc. is
committed to a diverse workforce. Employment decisions regarding
recruitment and selection will be made without discrimination based
on race, color, religion, national origin, gender, age, sexual
orientation, physical or mental disability, genetic information or
characteristic, gender identity and expression, veteran status, or
other non-job related characteristics or other prohibited grounds
specified in applicable federal, state and local laws. In order to
ensure reasonable accommodation for individuals protected by
Section 503 of the Rehabilitation Act of 1973, the Vietnam Era
Veterans' Readjustment Act of 1974, and Title I of the Americans
with Disabilities Act of 1990, applicants who require accommodation
in the job application process may contact for assistance.Following
extensive monitoring, research, consideration of business
implications and advice from internal and external experts, Gilead
has made the decision to require all U.S., Canada, Australia,
Singapore, and Hong Kong employees and contractors to receive the
COVID-19 vaccines as a condition of employment. "Full vaccination"
is defined as two weeks after both doses of a two-dose vaccine or
two weeks since a single-dose vaccine has been administered. Anyone
unable to be vaccinated, either because of a sincerely held
religious belief or a medical condition or disability that prevents
them from being vaccinated, can request a reasonable
accommodation.---For more information about equal employment
opportunity protections, please view the poster.Our environment
respects individual differences and recognizes each employee as an
integral member of our company. Our workforce reflects these values
and celebrates the individuals who make up our growing team.Gilead
provides a work environment free of harassment and prohibited
conduct. We promote and support individual differences and
diversity of thoughts and opinion.For Current Gilead Employees and
Contractors:Please log onto your to apply for this
job.jeid-470c45160296324592e6a0d7787cdf65
Keywords: Gilead Sciences, Inc., San Mateo , Head of IT Employee Experience (Executive Director), Executive , San Mateo, California
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