Service Manager

Company: Wheel Works
Location: San Mateo
Posted on: November 18, 2023

Job Description:

JOB DESCRIPTION

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

RESPONSIBILITIES

• Assign and schedule work duties to auto service staff according to individual skill level
  
• Serving all automotive service needs of customers
  
• Oversee the hiring and training of an effective auto service team
  
• Ensuring high teammate retention
  
• Maintain compliance with quality standards
  
• Developing customer satisfaction and retention
  
  MINIMUM QUALIFICATIONS
  
  • High School Diploma or equivalent
    
  • 4 years of auto service technical experience
    
  • 1 year of service manager or service writer experience
    
    o Problem solving - customer complaints
    
    o Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others
    
    o Teammate and customer/communication skills
    o Ability to recruit and select technicians and general service teammates successfully according to
    
    store requirements
    
    • Willingness to continue education and remain current in automotive repair issues
      
    • Must have completed all the current and required Firestone Complete Auto Care store education
      
      courses & modules required for this position.
      
    • Must have valid automotive driver's license at all times in order to test drive customer's vehicles
      
      Preferred:
      
      2 year degree or equivalent
      
      OUR CREW KNOWS BENEFITS
      Health benefits that start on day one of employment, for all of our teammates:
      
      
      • Paid vacation and holidays
        
      • On-the-job training and company-funded ASE certifications
        
      • Tuition reimbursement program
        
      • 401(k) match
        
      • Vision and Dental Coverage
        
      • On demand pay (daily pay) program available
        
        WHY FIRESTONE
        
        Our Values Give Back To You
        
        • Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
          
        • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
          
        • Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
          Associated topics: customer care manager, customer service manager, expertise, guide, lead, management experience, monitor, operations, operations manager, senior

Keywords: Wheel Works, San Mateo , Service Manager, Executive , San Mateo, California