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Service Manager

Company: Wheel Works
Location: San Mateo
Posted on: November 20, 2023

Job Description:

JOB DESCRIPTION

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

RESPONSIBILITIES

  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serving all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensuring high teammate retention
  • Maintain compliance with quality standards
  • Developing customer satisfaction and retention

    MINIMUM QUALIFICATIONS
    • High School Diploma or equivalent
    • 4 years of auto service technical experience
    • 1 year of service manager or service writer experience

      o Problem solving - customer complaints

      o Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others

      o Teammate and customer/communication skills
      o Ability to recruit and select technicians and general service teammates successfully according to

      store requirements
      • Willingness to continue education and remain current in automotive repair issues
      • Must have completed all the current and required Firestone Complete Auto Care store education

        courses & modules required for this position.
      • Must have valid automotive driver's license at all times in order to test drive customer's vehicles

        Preferred:

        2 year degree or equivalent

        OUR CREW KNOWS BENEFITS
        Health benefits that start on day one of employment, for all of our teammates:

        • Paid vacation and holidays
        • On-the-job training and company-funded ASE certifications
        • Tuition reimbursement program
        • 401(k) match
        • Vision and Dental Coverage
        • On demand pay (daily pay) program available

          WHY FIRESTONE

          Our Values Give Back To You
          • Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
          • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
          • Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
            Associated topics: customer service manager, guide, guidance, lead, operations, operations manager, product support, senior, service manager, telephone

Keywords: Wheel Works, San Mateo , Service Manager, Executive , San Mateo, California

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