Assistant Director of Services
Company: Marriott International, Inc.
Location: San Francisco
Posted on: April 25, 2024
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Job Description:
Job Number 24070004Job Category Housekeeping & LaundryLocation
Palace Hotel a Luxury Collection Hotel San Francisco, 2 New
Montgomery Street, San Francisco, California, United States
Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type
Management JOB SUMMARY Assists in managing housekeeping functions
and staff on a daily basis to ensure property guest rooms, public
space and employee areas are clean and well maintained. Directs and
works with team to successfully execute all housekeeping
operations. Position focuses on ensuring guest and employee
satisfaction and achieving the operating budget. Responsible for
inspecting areas of responsibilities and following up with a plan
for improving results. CANDIDATE PROFILE Education and Experience
--- High school diploma or GED; 2 years experience in housekeeping
or related professional area. OR --- 2-year degree from an
accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work
experience required. CORE WORK ACTIVITIES Managing Housekeeping
Operations and Budgets --- Reviews staffing levels to ensure the
guest service, operational needs and financial objectives are met.
--- Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work assignments.
--- Inventories stock to ensure adequate supplies. --- Supervises
an effective inspection program for all guestrooms and public
space. --- Understands the impact of department's operations on the
overall property financial goals and objectives and manages to
achieve or exceed budgeted goals. --- Ensures all employees have
proper supplies, equipment and uniforms. --- Communicates areas
that need attention to staff and follows up to ensure
understanding. --- Supervises daily housekeeping shift operations
and ensures compliance with all housekeeping policies, standards
and procedures. --- Participates in departmental meetings and
continually communicates a clear and consistent message regarding
the departmental goals to produce desired results. Conducting Human
Resources Activities --- Uses all available on the job training
tools to train new room attendants and provide follow-up training
as necessary. --- Establishes and maintains open, collaborative
relationships with employees and ensures employees do the same with
them. --- Schedule employees to business demands and for tracks
employee time and attendance. --- Ensures employees understand
expectations and parameters. --- Ensures property policies are
administered fairly and consistently, disciplinary procedures and
documentation are completed according to policy. --- Observes
service behaviors of employees and provides feedback to
individuals. --- Ensures employee recognition is taking place on
all shifts. --- Solicits employee feedback, utilizes an "open door"
policy, and reviews employee satisfaction results to identify and
address employee problems or concerns. --- Participates in employee
progressive discipline procedures. --- Review employee satsifaction
results. --- Participates in interviewing and hiring of team
members with the appropriate skills. Ensuring Exceptional Customer
Service --- Sets a positive example for guest relations. ---
Participates in the development and implementation of corrective
action plans to improve guest satisfaction. --- Empowers employees
to provide excellent customer service. --- Emphasizes guest
satisfaction during all departmental meetings and focuses on
continuous improvement. --- Responds to and handles guest problems
and complaints. --- Strives to improve service performance. The
salary range for this position is $80,000 to $94,000 annually. This
position offers health care benefits, flexible spending accounts,
401(k) plan, accrued paid time off (including sick leave where
applicable), life insurance, disability coverage, other life and
work wellness benefits and may include incentive compensation.
Benefits and incentive compensation may be subject to generally
applicable eligibility, waiting period, contribution, and other
requirements and conditions. Marriott International is an equal
opportunity employer.We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture.We are committed to
non-discrimination onanyprotectedbasis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.The Luxury Collection Hotels &
Resorts, with over 120 properties in more than 35 countries, offers
the promise of authentic experiences that evoke lasting, treasured
memories. Our more than 100 years of experience, beginning in 1906
under the Italian CIGA brand - a collection of Europe's most
celebrated and iconic properties - serves as a solid foundation as
we continuously evolve to exceed the desires of the luxury
traveler. From legendary palaces and remote retreats to timeless
modern classics, each luxury hotel and resort is a unique and
cherished expression of its locale - a portal to the destination's
cultural charms and treasures. If you are someone with an
appreciation for evocative storytelling, a keen interest and
passion for this destination's heritage, and a desire to deliver
genuine, personalized, and anticipatory hospitality, then we invite
you on our journey.In joining The Luxury Collection, you join a
portfolio of brands with Marriott International. Be where you can
do your best work, beginyour purpose,belongto an amazing
globalteam, andbecomethe best version of you.
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Keywords: Marriott International, Inc., San Mateo , Assistant Director of Services, Executive , San Francisco, California
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