Location: San Mateo
Posted on: November 18, 2022
At H&M, we welcome you to be yourself and challenge you to grow
and make a difference.
You'll take on new responsibilities from day one, learn skills for
life, meet friends completely unlike you that make you feel at
home, and start finding ways to make your big dreams come true. By
living our Values daily and being your authentic self, you help us
reimagine the future of an entire industry by making everyone look,
feel and do good.
Be yourself & more at H&M.
About the Role Working at the heart of a fast-pasted fashion
business, a Visual Merchandiser will create an environment that
inspires customers to explore their personal style. This role will
support and guide the store team to deliver the most inspiring and
exciting Customer Experience in line with the H&M brand and
values. You actively drive sales in the store and are responsible
to implement the Visual Identity. The Visual Merchandiser will meet
the expectations of customers & colleagues at all times, as well as
follow all H&M procedures & standards.
This position reports to our Store Visual Manager (based on volume)
or the Store Manager.
Your Day to Day*
Sales and Profit
The Visual Merchandiser will set the garment presentation on the
Sales Floor & Windows according to the Commercial Handbook.
Together with the Department Manager, the Visual Merchandiser will
determine additional commercial opportunities in the store within
the H&M brand guidelines. The role will execute floor moves
based on those joint decisions.
Ensure you are up to date with current fashion trends
Share, inspire and educate the store team on seasonal trend
information, upcoming campaigns, and brand standards
Direct Customer Service
Ensure you meet customer expectations on direct service according
to H&M standards.
Support the store to achieve an excellent customer experience.
Indirect Customer Service
Follow up the H&M Visual Identity through the implementation of
the Commercial Handbook and secure well-styled mannequins in
windows and in-store.
Create a clear red thread from windows to A-area with wearable
Ensure high-quality garment presentation every day together with
the store team
Maintain clear customer flow through fixture placement and
navigation in line with H&M standards
Launch and maintain all sales campaigns and activities on time and
according to H&M standards.
Together with the Department Manager, you follow up on Store KPIs &
initiate actions to reach store goals and budgets.
Adapt the store planning according to store needs and budget from
the Commercial plan.
Complete and act on the Best Brand portion of the Customer
Experience Tool to maximize commercial opportunities.
Visual Store Operations Routines
Complete the sample picking as well as execute the floor moves in a
way that creates clear stories and wearable buying suggestions
Complete all sales floor and window morning routines daily before
the store is open
Ensure quantity and maintain the condition of all incoming visual
props and marketing material with a sustainability mindset.
Keep the visual room organized and safe.
Keep all Visual materials in the store current and share
information with the team on seasonal changes.
Paint & maintain the windows as necessary.
People and teams
The Visual Merchandiser will support the Store team to enhance
customer and working experience in-store through coaching and
development. Together with the Store Management team, the Visual
Merchandiser will ensure that all legal requirements and H&M
policies are fulfilled.
Training and Development
Evaluate & develop the visual and commercial skills of the store
team through regular visual training for all colleagues to support
garment presentation in line with the Commercial Handbook
Maintain overview, follow up, and give feedback while executing
floor moves together with the store team.
Identify future Visual Merchandiser talent for succession.
Communication and Legal Requirements
Ensure that all communication in the windows and on the sales floor
complies with local legislation.
Work in accordance with H&M standards and local legislation
with health & safety and security routines, to guarantee you, your
colleagues, and customer safety at all times
Follow all procedures and routines regarding safety, security, and
administrative processes in all areas of the store
Who You Are
Inclusive, positive, creative, and willing to learn on the job!
Passionate for customer service and helping people find their
A multi-tasker who enjoys working in a fast-paced environment with
an eye for detail
1-2+ years of transferrable experience welcome
You have the ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in
repetitive motions, push, pull and carry items (mannequins,
clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Must be able to work with hand and power-operated tools (Iron,
Steamer, etc) and lift in order to execute display setups
Must be able to work a flexible work schedule, including nights and
May be required to travel to support other store
Why You'll Love Working for H&M
A dynamic, team-driven work environment with a group of unique,
diverse, and kind individuals.
Endless growth & development opportunities
Dress your personality. We encourage you to dress your personality
all day, every day.
Did we mention our discount at H&M, &Other Stories, and
Job Status: Hourly, Non-Exempt
Hiring Range is $19.28 - $21.21 Hourly**
H&M believes in rewarding our employees for their many
contributions to our shared success. That's why we offer a full
range of inclusive benefits that enable wellness, both in and
outside of work. We pride ourselves on being a do-good company and
we have a comprehensive benefit package that matches that ambition.
Please note, benefits may have eligibility requirements based on
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental
Coverage - Employee Assistance Program - Vacation, Wellness,
Holiday and Parental Pay - 401K - Commuter Benefits, Health and
Dependent Care FSA. Plus, additional Voluntary Benefits.
Our Career site will have more details, click on Benefits at
EEOC Code: SLS
*This job posting highlights the most critical responsibilities and
requirements of the job. It's not all-inclusive. There may be
additional duties and responsibilities assigned for this job at the
**H&M, in good faith, believes that this posted range of
compensation is the accurate range for this role at this location
at the time of this posting. H&M may ultimately pay more or
less than the posted range depending on candidate qualifications.
This range may be modified in the future.%6581167%
Keywords: H&M, San Mateo , Visual Merchandiser, Hospitality & Tourism , San Mateo, California
Didn't find what you're looking for? Search again!