Inbound Operations Team Leader

Company: Target
Location: San Mateo
Posted on: September 19, 2023

Job Description:

The pay range per hour is $28.25 - $48.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT GENERAL MERCHANDISE

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, instock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the:

• Knowledge of guest service fundamentals and experience building a guest first culture on your team
• Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Skills in process improvements and workload efficiency
• Experience leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent
  
  As an Inbound Operations Lead, no two days are ever the same, but a typical day will most likely include the following responsibilities:
  
  • Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
  • Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
  • Be an expert of operations, accuracy and efficiency
  • Utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open
  • Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic
  • Work a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends)
  • Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve
  • Enable a consistent experience for our guests by ensuring product is in stock and available
  • Lead and follow-up on organizational and operational change
  • Evaluate and recommend candidates for open positions and develop a guest-centric team
  • Establish clear goals and expectations and hold team members accountable to expectations
  • Lead team onboarding and learning
  • Lead and coach the team to ensure accuracy and efficiency in all inbound processes
  • Close knowledge and skill gaps through training and experiences
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
  • Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
  • If applicable, as a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs
    
    WHAT WE ARE LOOKING FOR
    
    We might be a great match if:
    
    • Working in a fun and energetic environment makes you excited.... We work efficiently and as a team to deliver for our guests
    • Providing service to our guests that makes them say I LOVE TARGET! excites you.... That's why we love working at Target
    • Leading teams who are stocking, setting and selling Target products sounds like your thing... That's the core of what we do
    • You aren't looking for Monday thru Friday job where you are at a computer all day... We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
      
      The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead. But there are a few skills you should have from the get-go:
      
      • High school degree or equivalent
      • Must be at least 18 years of age or older
      • Previous retail experience preferred, but not required
      • Lead and hold others accountable
      • Learn and adapt to current technology needs
      • Work independently and as part of a team
      • Manage workload and prioritize tasks independently
      • Welcoming and helpful attitude
      • Effective communication skills
        
        We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
        
        • Access all areas of the building to respond to guest or team member issues
        • Interpret instructions, reports and information
        • Accurately handle cash register operations
        • Climb up and down ladders
        • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
        • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
          
          Americans with Disabilities Act (ADA)
          
          Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.
          
          Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and Los Angeles Fair Chance Ordinances.

Keywords: Target, San Mateo , Inbound Operations Team Leader, Hospitality & Tourism , San Mateo, California