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Service Coordinator - $38,000

Location: San Mateo
Posted on: January 14, 2021

Job Description:

Service Coordinator III in Foster City



Seeking a Service Coordination for a call center in Foster City. This position serves in a leadership role and oversees a group of individuals to maintain performance goals. We are looking for someone that is self-motivated, ability to solve problems and be flexible.



Responsibilities:


Answer phone calls and provide assistance to customers


Coach and mentor subordinates


Assist with new hire training


Document and communicate any issues or complaints made by customers


Preform follow-up calls to maintain customer satisfaction


Maintain computers and other office equipment


Assign vendors as needed


May have other projects assigned



Qualifications:


Exceptional written and verbal communication skills


Proficient in Microsoft Word, Excel, PowerPoint, Access and Outlook


Excellent organizational skills


Ability to read a map as well as other various reports


Able to negotiate effectively


Able to work weekends and nights


High School Diploma or equivalent


3 years of experience in a call center setting or customer service position


A self motivator, needs little supervision



Service Coordinator - $38,000 We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , San Mateo , Service Coordinator - $38,000, IT / Software / Systems , San Mateo, California

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