Scrum Master, Data Services & Solutions

Company: ZoomInfo
Location: San Mateo
Posted on: February 23, 2021

Job Description:

Are you looking for an opportunity to challenge yourself? At ZoomInfo our employees work hard to 'define new possibles', and they are driven by winning. ZoomInfo is a company that got to where it's at today on the backs of heroic efforts, over the years, by our employees and we are looking for more people to contribute to those efforts. At our company you'll see that collaboration is second nature, and you'll be greeted by a team of incredibly smart, talented, and motivated individuals who will help you define your new best. You'll be presented with opportunities to both personally and professionally develop as you build your career. We believe that our employees love to work and love to work here, and that you will like coming to work because of the sense of accomplishment you get from being a part of what we're building. You are a fit for our team if you refuse to lose, you seek challenges, and you love to win. We welcome you to join our team of difference makers who are people working with a passion to win together. The Scrum Master, Data Services & Solutions position will work directly with our data services, and solutions teams to improve and optimize agile development processes within the ZoomInfo Data Services and Solutions group. The Scrum Master provides effective collaboration, facilitation, leadership and coaching skills supporting the agile development process and delivery of our data services with a focus on minimizing external influences and encouraging sustainable high velocity delivery. The Scrum Master serves as a coach, mentor and servant leader for one or more Scrum teams. The Scrum Master ensures close collaboration between Data delivery, Sales, Solutions and data delivery teams on requirements, priorities and continuous process improvement. Reporting to the Director of Data Services, this role will partner with other departments including Sales, Solutions, Product, Customer Support, Channels, Global Enablement, Contracts, and Finance.Responsibilities

• Lead agile teams through the process of becoming self-organized, empowered, and encourage continuous improvement
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
• Develop agile-based SDLC documentation supporting standards, tools and best practices
• Responsible for scheduling and facilitating scrum ceremonies (daily stand up, sprint planning, backlog refinement, sprint demo, retrospective)
• Facilitate scrum teams making appropriate commitments through story selection and task definition
• Adapting project scope, schedules, and resource assignments as required throughout projects to respond to emerging requirements and risks
• Oversee agile processes and ensure scrum teams are not adversely impacted by outside influences (e.g. work requests that are not part of the team's backlog)
• Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal, facilitate discussion and conflict resolution
• Participate in the organization and planning of the development schedule based on methodology that has been developed to create a cohesive plan with identifiable platform dependencies, and major milestones, and manages the agreed project user stories and schedules, ensuring successful completion within scope, budget, time, and quality parameters
• Update agile tracking systems to provide transparency on product and sprint backlogs
• Prepare metrics to communicate agile team maturity, velocity trends, burndown rate, etc.
• Maintain and lead awareness of industry best practices and relevant technologies
• High degree of responsibility and ownership
• Passion for continuous improvement and learning
• Highly focused on customer success Requirements
  • 2+ years relevant experience as a Scrum Master
  • 4+ years overall technical experience with SDLC processes and deliverables
  • Practical experience with both Kanban and Scrum methodologies
  • Experience in coaching and leading teams new to agile
  • Practical experience with Jira and Confluence highly preferred
  • Experience working with agile methodology on large scale, technically complex projects for a large enterprise
  • Experience with communicating status and updates to leadership and stakeholders
  • Ability to oversee multiple complex project deliveries in parallel
  • Managing teams across multiple time zones
  • Salesforce technology expertise and/or certifications preferred
  • Highly adaptable to a constantly changing environment
  • Experience working with sales, marketing or recruiting software users preferred
  • Exceptional interpersonal and communication skills
  • Comfortable operating in a fast-paced, dynamic environment
  • Highly self-motivated, mission-driven, and organized - provided by Dice

Keywords: ZoomInfo, San Mateo , Scrum Master, Data Services & Solutions, IT / Software / Systems , San Mateo, California