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Content Developer

Company: Upstart
Location: San Mateo
Posted on: May 4, 2021

Job Description:

Upstart is a leading AI lending platform partnering with banks to expand access to affordable credit. Forbes recently ranked Upstart #12 on its list of "most promising AI companies in America." Inc. Magazine also recognized Upstart as one of the Best Workplaces for 2020.

By leveraging Upstart's AI platform, Upstart-powered banks can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart is based in San Mateo, California and Columbus, Ohio.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you!

As a Content Developer at Upstart, you'll play a critical role in supporting product feature launches, training, and knowledge sharing by creating, articulating, and preparing job aids, presentations, and learning modules via engaging and creative techniques. You will work cross-functionally across multiple areas, including, but not limited to: Operations, Servicing, Compliance, and Learning and Development.

The Content Developer will contribute to the creation, design and development, and delivery of operational processes and procedures.

How You'll Make An Impact

  • Own the content creation process, including creating and publishing newsletters, Lessonly modules (Learning Management System), Atlassian pages, presentations, and more to inform a cross-functional audience of upcoming launches, new processes, and important changes.
  • Design and create engaging learning materials for a cross-functional audience while maintaining strict adherence to corporate policies and procedures
  • Identify learning objectives for specific competencies, and then develop hands-on exercises to achieve them
  • Evaluate and develop content based on suggestions for content improvements from various sources
  • Collaborate with team members to build out comprehensive learning paths/resources for customers and team
  • Reverse engineer internal content (newsletters, presentations, documentation) into engaging learner centric material
  • Elevate content development processes to include storyboarding, user personas, visual appeal, and knowledge checks, to ensure content audience members are informed

    What We're Looking For
    • Minimum Requirements:
      • 1 - 3 years of instructional design experience or equivalent
      • Excellent written and verbal communication skills, with the ability to translate highly technical data and processes into layman's terms that can be understood by internal and external stakeholders
      • Experience cataloguing and documenting processes to a high level of detail, preferably within the financial services industry
      • Ability to work cross functionally between technical and non-technical teams and act as a voice for them
      • Ability to think critically and propose creative solutions as well as flag inconsistencies in documentation
      • Ability and demonstrated success juggling multiple responsibilities while meeting deadlines
      • BA/BS degree
        • Preferred Requirements:
          • Experience with Learning Management Systems (LMS) and Knowledge Management Systems (KMS), such as Lessonly and Confluence.
          • Experience working with a startup, fintech, or financial services organization

            What You'll Love
            • Competitive Compensation (base + bonus & equity)
            • Comprehensive medical, dental, and vision coverage
            • Personal Development and Technology & Ergonomic Budgets
            • Life insurance and disability benefits
            • Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)
            • Generous vacation policy
            • 401(k)
            • Catered lunches + snacks & drinks

              Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.


Keywords: Upstart, San Mateo , Content Developer, IT / Software / Systems , San Mateo, California

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