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Technical Support Intern

Company: Verkada
Location: San Mateo
Posted on: May 6, 2021

Job Description:

About VerkadaAt Verkada, we're rethinking what it means to be physically safe. Today, we build security cameras that detect action, identify danger and help keep people and places safe and secure. Using a combination of software and hardware, we're transforming an industry that has seen little innovation for decades-and we already support thousands of customers. But this is just the beginning. We envision a world in which security systems feel as seamless and modern as the organizations they protect and our enterprise solution becomes a model for not just business security, but public security as well.Verkada is the leader in cloud managed video surveillance and physical security. Our mission is to be the essential physical security software layer for every building, and the foundation of a larger enterprise IoT infrastructure. As a Technical Support Intern, you will work on leading-edge cloud managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. Interns work on the same issues and projects as full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us.Responsibilities

  • Troubleshoot network, hardware and software issues related to the Verkada platform.
  • Provide best practice design and integration expertise to enterprise customers.
  • Communicate technical matters to customers both orally and in writing.
  • Own customer issues from creation to resolution.
  • Collaborate with Engineering and Product teams to test new products and identify bugs.
  • Contribute content to our Knowledge Base.
  • Lab testing and team projects.Requirements
    • Third or Fourth year college student working towards a Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited college.
    • Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language.
    • Ability to communicate complex matters to customers both orally and in writing.
    • Demonstrated problem-solving skills and attention to detail.
    • Ability to work within a team environment.
    • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.About our teamBehind the scenes, we're a team of computer scientists, hardware engineers and experienced founders who saw a chance to make a real impact. We're united by the challenge of building beautiful products, designed for real people-and by our commitment to using technology responsibly. We believe keeping data private and secure is core to our safety as individuals, businesses and communities and we put great care into building systems that embody our values as people. Likewise, many of Silicon Valley's top investors believe in us: we're backed by Sequoia Capital, FirstRound, Meritech and Siemens (Next47).Verkada is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply. Associated topics: desktop, front desk, help, network, service, support, support specialist, technical, technician, technician i

Keywords: Verkada, San Mateo , Technical Support Intern, IT / Software / Systems , San Mateo, California

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