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Technical Project Manager

Company: qualys
Location: San Mateo
Posted on: January 6, 2022

Job Description:

DescriptionThe Technical Project Manager will be responsible for managing key projects and customer engagements. This will include handling communications across multiple teams, solution vendors, and customers. The main focus will be to manage all customer escalations in relation to product defects, feature requests, ticket review, and executive reporting.Close coordination is required between various team: Support, Development, Quality Assurance, Sales, and Product Management. The right candidate will have excellent organizational, communication, leadership, and customer relationship skills. This candidate will establish proper expectations with customers and internal resources, drive speedy resolution within schedule, and communicate status throughout the organization. Duties and ResponsibilitiesUnderstand and document the impact an issue may present to a customer, the priority of any open tickets, and timelines for ongoing projects and commitments.Create detailed project plans with realistic timelinesOrganize and conduct meetings for - effective execution of projects; customer satisfaction; case reviewsEstablish working relationships with key stakeholders and customersOrganize and drive different teams to complete tasks within project timelinesEstablish and manage expectations within Qualys and with customersFacilitate necessary communication between internal teams and customersProvide thorough and timely status updatesUnderstand and facilitate technical discussions with customersServe as a point of escalation for projects and deploymentsResponsibilities will span teams in US and IndiaDevelopment and Delivery of Root Cause Analysis and Post Mortem reports.Gather and present measurable indicators of project success via detailed or summarized reports.Create and provide presentations to Executive Leadership. Requirements10+ years of experience in project management or equivalent combination of Customer Relationship Management and Technical experience.Must have excellent organizational and documentation skillsMust have excellent verbal and written English communication skillsMust have exceptional interpersonal and presentation skillsFamiliarity with Cloud platforms, PCI, NIST, Vulnerability Management or Web ApplicationsCertifications Desired: CompTIA Security+, PMP, ITIL, or CISSP, PMP certification.Previous experience with tracking projects in Spreadsheets, Jira, Salesforce, or other equivalent Project Management tracking software.EEO Employer/Vet/Disabled

Keywords: qualys, San Mateo , Technical Project Manager, IT / Software / Systems , San Mateo, California

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