Staff Software Engineer (Features/Testing)

Company: Honor
Location: San Mateo
Posted on: January 15, 2023

Job Description:

Join a company that's making the aging experience better for everyone.Honor exists to expand the world's capacity to care Older adults now outnumber the young. That's never happened before. Caring for the world's aging loved ones is one of society's biggest challenges and biggest opportunities.Higher quality care for more aging adultsHonor is revolutionizing how society cares for older adults, their families, and Care Professionals. The Honor Care Platform combines local care and the most advanced technology to deliver over a million hours of care every week. And we're positioned to scale our services worldwide.Be the changeGrow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems. Together, we're creating a new and better aging experience for all."I wake up motivated and energized to make a difference in the lives of the people we serve."Caring for others starts with caring for our employees A remote-first work model lets you work from anywhere in the U.S. or occasionally pop into a satellite office. Equity in the company gives HQ employees a stake in our success. Comprehensive benefits include health, mental health, dental, vision, and life insurance for you and your family, and employer-matched 401(k). A generous vacation policy gives you the time you need and deserve to enjoy life and your loved ones. A diverse environment amplifies diverse voices, with women making up more than half of the company and exactly half of the management team. Join a team that makes people's lives better What role will you play in expanding the world's capacity to care? Corporate / HQ Senior Accountant, Technical Accounting Remote In this role, you will report to the Technical Accounting Manager and partner closely with cross-functional teams to ensure they are provided with top-notch accounting guidance to drive the business forward. You will play a key role in confirming compliance with GAAP, establishing an effective internal control environment, improving accounting operations through more effective use of our ERP (NetSuite), and developing/implementing more efficient accounting processes and procedures to enable a best-in-class accounting function. You will support the technical accounting and reporting team by owning consolidation, the chart of accounts and financial statement line-item mapping, being the primary owner and tracker of project management for application and automation improvements, and driving the footnotes and GAAP reporting for our yearly audit. You will also be integral in ensuring that we are ready to prepare external quarterly financial statements, establish and track internal controls, and that we are making tax-based payments timely and avoiding unnecessary spend on penalties. Responsibilities Accounting for mergers, acquisitions, and asset purchases Accounting for various forms of stock-based compensation, including deriving Black Scholes inputs Partnering with HR, Payroll, Tax, and Legal on equity administration within Shareworks Global consolidations, intercompany eliminations, international accounting, and foreign currency considerations Technical accounting research, including writing memos on the latest GAAP pronouncements and industry best practices This could include complex accounting rules for revenue recognition, leases, impairment, capitalization of internally developed software, acquisitions, and stock-based compensation Analyze accounting data and produce financial reports and statements Document proper accounting methods, policies, principles, and workflows Provide external audit PBC schedules and draft footnotes Prepare quarterly and annual disclosure checklists Build and maintain data flows between the Company's accounting system(s) and SEC reporting software (Workiva) About you: This role may be a fit for you if you have great project management skills, are comfortable working in a deadline-driven environment, and thrive on technical accounting memos. To succeed in the role, you'll need: A CPA A Bachelor or Master's degree in Accounting Knowledge of US technical accounting processes, regulations, and policies Knowledge of regulatory aspects of SEC and public companies 3+ years of cumulative accounting experience Previous Big 4 or nationally recognized firm experience Ability to translate large amounts of data into meaningful information Comfortable in a fast-paced startup environment Additionally, the below would make you a particularly competitive candidate: Experience with ASC 606 and ASC 842 adoptions Prior experience in the tax field Significant experience working in a multinational company Prior experience working in managed service companies A high degree of accuracy, attention to detail, and self-motivation to be accountable for deliverables and deadlines Computer proficiency, the below are highly valuable: Advanced spreadsheet skills (e.g. Microsoft Excel, Google Sheets - vlookups and pivot tables) Accounting ERP software (e.g. Netsuite, SAP) Close management software (e.g. Floqast, Blackline) Reporting software (e.g. Workiva) The legal department is a high-performing, collaborative team that partners closely with the business and operational teams, providing support and thought-leadership in a dynamic and high-growth environment. In the position, you will be the primary attorney responsible for supporting the expansion of Honor's Care Platform, including entry into new states, the offering of new products and services, and the onboarding of more and more local franchises onto the Care Platform. You will work closely with the leadership team on the following matters: Providing ongoing legal counseling regarding compliance and risk management Coordinating with cross-functional stakeholders, including operations, product, engineering, business development, marketing, and policy teams around the growth of the Care Platform Leading Care Platform transactions from a legal perspective Developing and maintaining all terms, contracts and policies relating to the Care Platform About You: Strong academic credentials 4+ years of legal experience as a transactional or regulatory legal counsel Experience in a proven high-growth, high-demand environment Startup, franchise, health care, services and/or privacy experience a plus Bar admission in good standing We're looking for data scientists to join our team. You'll develop statistical and machine learning models to improve our operations platform and help us provide a better service to our clients. We're looking for generalist data scientists who are excited to jump into new problems and write production-quality code. About the work: Leverage data to solve meaningful problems with appropriate complexity Collaborate with a diverse team across engineering, PM, and care operations to define a strategy and execute against it Research operational/logistical problems and proactively identify potential solutions. Lead the design, implementation, and evaluation of descriptive and predictive models. Integrate machine learning into user-facing applications. Mentor and provide technical oversight on teammates' projects throughout the project lifecycle. About you: Excellent communication skills with both technical and non-technical peers. Excellent mathematical and statistical fundamentals, including a degree in a quantitative field (such as Computer Science, Mathematics, Statistics, Economics, Physics) or equivalent professional experience. Wide-ranging professional experience solving complex business problems and shipping/maintaining Python in a production environment. 7+ years of industry experience. Expertise with numerical software packages such as NumPy, scikit-learn, or Keras. Expertise in managing product ambiguity, seeking clarity when possible Foster an environment of end-to-end accountability for team projects, through planning, deployment, maintenance, and monitoring. You level up the team to spot and address potential issues early. Bonus points if you have professional experience with: Designing systems to optimize portfolio allocation in a two-sided marketplace (E.g., ideal matches of people needing and providing care, automated financial incentives to staff remaining shifts, etc.) Using survival analysis and related methods to evaluate risk of employee churn and to predict future high-performers Collaborating with designers to develop effective methods of collecting data in order to quantify highly qualitative attributes, such as personality, taste preferences and perceived quality Using NLP methods to build data products from a variety of unstructured data sources, including phone calls and website forms Applying spatial statistics to incorporate geographic and regional differences in a variety of problem contexts We're looking for data scientists to join our team. You'll develop statistical and machine learning models to improve our operations platform and help us provide a better service to our clients. We're looking for generalist data scientists who are excited to jump into new problems and write production-quality code. Leverage data to solve meaningful problems with appropriate complexity Collaborate with a diverse team across engineering, PM, and care operations to define a strategy and execute against it Research operational/logistical problems and proactively identify potential solutions. Lead the design, implementation, and evaluation of descriptive and predictive models. Integrate machine learning into user-facing applications. Mentor and provide technical oversight on teammates' projects throughout the project lifecycle. About you: Excellent communication skills with both technical and non-technical peers. Excellent mathematical and statistical fundamentals, including a degree in a quantitative field (such as Computer Science, Mathematics, Statistics, Economics, Physics) or equivalent professional experience. Wide-ranging professional experience solving complex business problems and shipping Python in a production environment. 5+ years of industry experience. Expertise with numerical software packages such as NumPy, scikit-learn, or Keras. Able to manage product ambiguity, seeking clarity when possible. Are accountable end-to-end for your own projects, through planning, deployment, maintenance, and monitoring. You spot and address potential issues early. Bonus points if you have professional experience with: Designing systems to optimize portfolio allocation in a two-sided marketplace (E.g., ideal matches of people needing and providing care, automated financial incentives to staff remaining shifts, etc.) Using survival analysis and related methods to evaluate risk of employee churn and to predict future high-performers Collaborating with designers to develop effective methods of collecting data in order to quantify highly qualitative attributes, such as personality, taste preferences and perceived quality Using NLP methods to build data products from a variety of unstructured data sources, including phone calls and website forms Applying spatial statistics to incorporate geographic and regional differences in a variety of problem contexts About you: You're an expert in building backend services, designing data models, and connecting all the layers in between You've built and operated production-grade applications in Python You excel at engineering design and review, from building new systems to providing great code reviews You work closely with designers and product managers on a fast-moving team You thrive in a diverse, cross-functional team, collaborating with people throughout the company To succeed in the role, you'll need to have: You've led the design and implementation of large systems in multi-person teams You have 8+ years of professional software development experience You have a bachelor's degree in Computer Science or equivalent Preferred candidates come with: You know how to design and optimize relational database models, and have used a relational database at scale You love hands-on coding, and enjoy being thrown in the middle of mission critical projects You're excited to learn from your peers Bonus points: You've worked on large-scale React web apps, using Redux About you: You're an expert in building backend services, designing data models, and connecting all the layers in between You've built and maintained production-grade features in Python You work closely with designers and product managers on a fast-moving team You thrive in a diverse, cross-functional team, collaborating with people throughout the company To succeed in the role, you'll need to have: You've led the design and implementation of large projects You have 6+ years of professional software development experience You have a bachelor's degree in Computer Science or equivalent Preferred candidates come with: You know how to design and optimize relational database models, and have used a relational database at scale You love hands-on coding, and enjoy being thrown in the middle of mission critical projects You're excited to learn from your peers Bonus points: You've worked on large-scale React web apps, using Redux We are looking for a passionate Product Manager to join our team. Your work will directly impact the lives of people receiving care, the groups of people involved in supporting care delivery, and the families that are normally left in the dark about the entire care process. This is because at Honor, we build the majority of the software used throughout the caregiving journey ourselves. We value people who put the needs of real people front and center in their problem solving, go the extra mile to support their colleagues, and take creative approaches to drive results in a diverse team setting. Product at Honor works side by side with design, data science, and engineering but also our Care operations team to drive meaningful results - we have learned that success comes from collaboratively bringing product thinking to a variety of problems and leveraging the expertise and deep context of our Care team to scale the right solutions broadly. You will need to be able to think strategically and work quickly while ensuring that the products you ship meet our high quality bar. The product team is small, lean, and fast-paced so if you thrive on making your mark in a number of areas at once, Honor could be the place for you. Responsibilities Develop a deep understanding of user needs and workflow challenges by embedding with other teams in the company Invest in a roadmap of product & feature investments guided by product strategy, working with product and engineering leadership to accurately prioritize projects Guide design, data & development teams through scoping and tradeoff decisions and partner with them to work on multiple large-size projects Own the outcome for product investments including metrics and analytics to measure progress and inform future development Build relationships with senior stakeholders and communicate on an ongoing basis Drive operational & process change as part of product rollout and adoption About you: 3+ years experience as a product manager building software at a high-growth small company or an established technology-led organization Demonstrate strong product intuition in identifying problems and prioritizing scalable solutions Strong UX and workflow design skills High level of empathy & EQ Excellent communication and listening skills Experience partnering with non-technical teams Strong work ethic, with an ability to get deep in the details Bonus: Experience building product for operations & support teams What's next? Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you. Want to know more about why Honor is a great place to work? Check out our perks! We value people! These four people-centric values guide the ways we work and decisions we make every day. This role doesn't sound quite right? Send this application to a friend who may be a fit and check out our other available roles! Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. All Trust Home Care has been providing non medical home care in the Chicagoland area since 2006. In the fall of 2021, we had an incredible opportunity and became part of our parent company, Honor, which is now one of the fastest-growing, non-medical home care companies in the U.S. Why? We realized that by combining our amazing technology and operations with the local, personal touch of our partner agencies, we could make real progress transforming this fast-growing, $30BN industry. Honor's unique approach is driving our leadership as an innovator-and our rapid growth. We have cutting-edge machine learning, a beautiful, well-designed app, and industry-leading design, paired with a strong sales, marketing, and support engine. But we're not a tech company, we're a human company. The technology we design just helps our people be even better at their jobs. We're looking for an amazing Business Development Advisor to join our team in the Chicagoland area. We work in a fast-paced, team-driven environment that allows us to deliver the best care to our seniors and their families. In this role, you'll be responsible for improving the quality of life for seniors in your area. Please note that this position is located in the Chicagoland Area due to consistent and continued commitment to travel to the desired account locations. About the Role: This role is designed to build referral partnerships with skilled nursing facilities, independent and assisted living settings, hospitals, as well as with case management firms, home health agencies, physicians, fiduciary institutions and other local healthcare partners across the entire continuum of care. These partners will in turn trust and refer families to you who may need various levels of in-home care. We work in a fast-paced, team-driven environment that allows us to deliver the best care to our older adults and their families. You will also be cross trained in performing in-home sales consults with families. This is a metrics-driven position, where you will be responsible for managing a growing book of business, and compensated accordingly. If you are looking for a role where you can truly make a difference in the home care space, we invite you to apply! Responsibilities Willingness and ability to travel 90% of the time throughout the Suburbs & Chicago (Counties including DuPage, Cook, Lake, Will) Gain deep knowledge of All Trust/Honor services and policies Establish/cultivate/maintain relationships with referral partners such as such as discharge planners, social workers, case managers, fiduciary representatives Appropriately track and log sales activity in CRM Educate potential partners on the value of All Trust/Honor's services Attend networking/partnership events (meetings, presentations, health fairs, etc.) Social media posting/maintenance Keep updated on industry knowledge Work across sales teams and company orgs to ensure goals are met Visit clients in their homes and facilities to perform consultations Represent All Trust in face to face contact with potential care recipients Evaluate client's suitability for in-home care and their level of need; a guide and tailor the best care program with them and their care manager (family, friend, etc) Coordinate with client's care team post-assessment to coordinate care Participate in proactive service recovery visit Play an important role in providing a best-in-class start of care experience to new clients. Develop a clear care plan with the care recipient and their care manager (family member, spouse, friend, etc.) Assess client's activities of daily living and advise client on best program for care Complete online electronic forms and applications related to client's health status, diagnoses, medications and other pertinent factors Communicate regularly with All Trust/Honor staff to review problems or unique issues About you: To succeed in the role, you'll need: Marketing/Sales Bachelor's degree or at least 5 years of marketing/sales experience 2+ years of experience in the healthcare industry A proven track record of meeting sales goals, comfortable with a quota and metrics driven objectives Able to focus on top level revenue growth and the levers needed to pull or maintain to achieve this Excellent selling, organizational, and problem-solving skills Outstanding interpersonal skills, approachable, detailed orientated, respect and fondness for seniors Experience recording weekly activity, Salesforce/CRM experience a plus Ability to work proactively, independently, and reliably under tight time frames in a fast-paced environment An ability to learn our business, understand our culture, and foster a similar spirit of learning and continuous development in others Experience working in a professional setting where you've demonstrated being caring, patient, empathetic and sincere Ability to work proactively, independently, and reliably under tight time frames in a fast-paced environment Consultations Experience building rapport in a short time frame Ability to operate independently Caring, patient, empathetic demeanor Nice to Have Prior experience with assessments or patient intake Working knowledge of chronic health condition terminology Understanding of non-medical home care Nursing, social worker or caregiving experience a plus The Director of Local Sales is responsible for driving team performance to achieve local sales and growth targets across its assigned corporate owned & operated locations, building a location-level and regional team culture of highly motivated Business Development Advisers and Care Advisors, and ensuring that all team members have the supervision, training and tools needed to meet our goals and execute against the corporate playbook for future growth. This role will be covering areas that include the SF Peninsula, East Bay and Sonoma County and requires daily travel building out sales channels as a player as well as managing a small team of sellers as a coach. In addition, the Director of Local Sales is responsible for being a player/coach and building and maintaining relationships and referral partnerships with hospitals, other medical facilities, and local health care partners across the entire continuum of care. This is a metrics driven position, that will be responsible for managing and growing the territory. We're searching for a leader who is a self-starter, is willing to roll-up his or her sleeves, and is excited to build something really extraordinary. As the Director of Local Sales, You will--- Hire, train, manage, motivate, coach and empower the team under you to maximize your and their results and achieve sales and profitability goals Create a positive work environment that results in high team retention and low turnover Mentor and support the development of your team members Ensure that the team understands reports, location performance, and provide actionable steps and processes for continual improvement Monitor and evaluate sales results on a daily basis in order to continually guide and focus the business and team to fine tune the plans to achieve monthly and quarterly goals Be a player/coach including responsibility for developing referral provider relationships and producing client referrals; target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc Perform all phases of the consultative sales process including the recommendation of appropriate services to clients and maintaining and nurturing existing referral accounts, and follow-up, as necessary Appropriately track and document all sales activities within Salesforce along with team Effectively present marketing materials and our services to referral providers, including via 1:1 meetings and planning, arranging and conducting formal group presentations to referral providers Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to your team Ensure someone is available to address inbound service inquiries nights & weekends You are... Team-oriented: you have a track record of leading teams and cultivating collaboration Results-oriented: you deliver results and you know how to motivate teams to deliver Innovative: you are always looking for ways to improve efficiency and productivity Customer-focused: slightly obsessive-compulsive when it comes to customer experience and you strive to deliver a product and service that is best in class You have... 10+ years of sales experience including managing a sales team Held progressive customer facing leadership roles Demonstrated ability to enforce metrics that drive efficiency & measure performance Strong strategic thinking skills coupled with ability to be hands-on and super tactical Experience in the senior space a plus The Executive Director of Home Care is responsible for driving team performance to achieve sales and growth targets across its assigned corporate owned & operated locations, building a location-level and regional team culture of highly motivated Business Development Advisers and Care Advisors, and ensuring that all team members have the supervision, training and tools needed to meet our goals and execute against the corporate playbook for future growth. This role will be covering areas that include the SF Peninsula, East Bay and Sonoma County and requires daily travel building out sales channels as a player as well as managing a small team of sellers as a coach. In addition, the Executive Director of Home Care is responsible for being a player/coach and building and maintaining relationships and referral partnerships with hospitals, other medical facilities, and local health care partners across the entire continuum of care. This is a metrics driven position, that will be responsible for managing and growing the territory. We're searching for a leader who is a self-starter, is willing to roll-up his or her sleeves, and is excited to build something really extraordinary. As the Executive Director of Home Care, You will--- Hire, train, manage, motivate, coach and empower the team under you to maximize your and their results and achieve sales and profitability goals Create a positive work environment that results in high team retention and low turnover Mentor and support the development of your team members Ensure that the team understands reports, location performance, and provide actionable steps and processes for continual improvement Monitor and evaluate sales results on a daily basis in order to continually guide and focus the business and team to fine tune the plans to achieve monthly and quarterly goals Be a player/coach including responsibility for developing referral provider relationships and producing client referrals; target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc Perform all phases of the consultative sales process including the recommendation of appropriate services to clients and maintaining and nurturing existing referral accounts, and follow-up, as necessary Appropriately track and document all sales activities within Salesforce along with team Effectively present marketing materials and our services to referral providers, including via 1:1 meetings and planning, arranging and conducting formal group presentations to referral providers Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to your team Ensure someone is available to address inbound service inquiries nights & weekends You are... Team-oriented: you have a track record of leading teams and cultivating collaboration Results-oriented: you deliver results and you know how to motivate teams to deliver Innovative: you are always looking for ways to improve efficiency and productivity Customer-focused: slightly obsessive-compulsive when it comes to customer experience and you strive to deliver a product and service that is best in class You have... 10+ years of sales experience including managing a sales team Held progressive customer facing leadership roles Demonstrated ability to enforce metrics that drive efficiency & measure performance Strong strategic thinking skills coupled with ability to be hands-on and super tactical Experience in the senior space a plus We are looking for a Network Demand Partner who will build and implement demand strategies, tools, and programs for our network. This person will be responsible for building a strategy that empowers our network and their teams to expand their book of businesses through new client acquisition, while also growing and retaining current clients. The Network Demand Partner will be a part of the Network Performance team and will report into the Network Programs Director. You'll be balancing your time between building new programs and tools specific to national sales efforts, while also refining and re-energizing existing programs and tools currently utilized for national sales efforts. Your time will also be spent on evolving the vision, strategy, and execution of national sales for the Network. The work breaks down into five main areas of focus: strategy, creation, implementation, measurement, and management of programs and tools. Responsibilities Build and implement strategies that empower the network to expand their book of business through new client acquisition while retaining current clients. Build and implement programs and tools that support the demand strategy that are specific to national sales efforts. Refining existing programs and tools to meet the demand strategy for national sales efforts. Evolve the vision, strategy and execution of the national sales network. Manage data and outcomes of sales strategies to prove success of programs. Build and facilitate an ongoing strategy to communicate and educate the network on sales strategies and tools. About you: This role may be a great fit if you're a fast paced, change ready, self-starter with strong communication skills, and ability to create strong strategies, programs and tools to effect business growth for business owners. To succeed in the role, you'll need: 5+ years of sales experience 3+ years experience executing sales strategies Proven outcomes in ability to build sales strategies Demonstrated outcomes in aptitude to successfully implement sales strategies Extensive knowledge of how to assess and audit existing sales strategies and tools Capacity to refine and retool current sales strategies and tools Proficient at managing data and outcomes of sales strategies and tools to prove success or failure of sales tools and strategies Excellent written and verbal communication competencies Exceptional time management abilities Ability to build an on-going facilitation strategy to communicate and educate network on sales strategy and tools Ability to adjust direction and strategy quickly We are looking for a professional to join our team who will build and implement recruiting tools and programs for our network. The Network Recruitment Partner will be responsible for building a strategy that empowers our network and their teams to recruit Care Pros across the country at a rapid pace. This person will be a part of the growth team and will report into the Network Program Director. You'll be balancing your time between building new programs and tools specific to national recruitment efforts, while also refining and re-energizing existing programs and tools currently utilized for national recruiting efforts. Your time will also be spent on evolving the vision, strategy, and execution of national recruitment for our Network. The work breaks down into five main areas of focus: Strategy, Creation, Implementation, Facilitation, and Management of programs and tools. Responsibilities Build and implement specific recruiting tools and programs that enable the network to recruit Care Pros across the country at a fast pace. Refine and retool existing recruiting programs and tools for national recruitment. Evolve and execute the vision and strategy for national network recruitment. Manage the effectiveness and efficiency of all national recruitment programs and tools. Manage data and outcomes of recruitment strategies for success of programs and tools. Create, implement and facilitate ongoing communication strategy and education to the network on recruitment. About you: This role may be a great fit if you're a fast paced, change ready, self-starter with strong communication skills, and ability to create strong programs and tools to effect positive change for business owners. To succeed in the role, you'll need: 5+ years of recruitment experience 2+ years recruiting hourly workforce talent Proven outcomes in ability to build recruitment strategies Demonstrated outcomes in aptitude to successfully implement recruitment strategies Extensive knowledge of how to assess existing recruitment strategies and tools Capacity to refine and retool current recruitment strategies and tools Proficient at managing data and outcomes of recruitment strategies and tools to prove success or failure of recruitment tools and strategies Excellent written and verbal communication competencies Exceptional time management abilities Ability to build an on-going facilitation strategy to communicate and educate network on recruitment strategy and tools Ability to adjust direction and strategy quickly We are looking for a strategic, goal oriented and execution-driven individual to help drive our early stage sales and business development efforts on the ground. The role demands that the candidate be a self-starter and quick learner. In this role, the candidate will help drive the growth and shape the future of an emerging service that will have a significant impact on our business and the home care industry at large. You will be directly responsible for developing, defining, and closing key deals with Franchise Owners in your territory. Our ideal candidate will have proven sales and business development experience in fast paced, high growth environments. The role will help shape the long-term market approach by refining our playbook for market growth. Must be open to regular travel within the region. Responsibilities Help shape the Sales Playbook and processes as our Go To Market approach evolves Create and articulate compelling value propositions around our service to target owners unique needs Develop and execute a Quarterly Regional Sales Plan - including goal setting, priorities, campaign schedules, identification of biggest risks and opportunities Owns deals from "pitch" to close including negotiation and cross-functional alignment with operations, legal and product to meet or exceed quarterly and annual targets Collaborate with the rest of the GTM team, Marketing, Comms and Creative Services to determine and build content needed to support the sales process Independently identify growth opportunities, lead discussions to advocate for Owners or Care Platform improvements to promote Conversion growth and profitability Become an additional spokesperson for the business at franchise network or industry events KPIs Achievement of quarterly ARR targets Owner experience through the Sales Process About you: To succeed in the role, you'll need: 10+ years experience in healthcare, technology, and/or services related sales or BD experience 3+ years of direct field sales experience and/or carrying a quota with successful record of results Ambitious, high energy, strategic thinker with experience in start-ups or fast-paced highly entrepreneurial environments; excited to dive into tough problems and drive change in a fast paced environment Ability to learn new markets, understand complex legal and regulatory environments and stay current with market trends Successful experience in building relationships, negotiating, and closing deals with small/local businesses Excellent written and communication skills, proven ability to communicate and manage relationships with executives, franchise owners and can work effectively with all levels Cross functional influence to move deals quickly with successful outcomes Strong presentation skills - both building and delivering content Data orientation to focus strategy and prioritization on highest value business Honor is seeking an experienced Sr. Manager of Emergency Response to prepare for and manage operations and business continuity through natural disasters (i.e. hurricanes, floods, and power outages) and other disasters that may impact our distributed caregiving and client population. As Sr. Manager of Emergency Response, your mission will be to drive emergency preparedness in Honor's operations and ensure timely, effective incident management that prioritizes employee, client and Care Pro safety, while also solving for business continuity. You will leverage existing tools and resources to provide continuous monitoring and impact assessment of potential threats to Honor's ongoing operations. You will also bring your operational experience to provide clear guidance and hands-on support to Field and People Leadership to effectively manage through each event. The Sr. Manager of Emergency Response will work closely with stakeholders across Trust & Safety, Communications, Field Operations, Legal, HR and Product to manage continuous improvement cycles for Honor's emergency preparedness and response program. The right candidate for this role brings operational expertise, a high sense of accountability and drive, and an ability to think strategically while also doing what it takes to get the job done. Responsibilities Drive emergency preparedness in Honor's ongoing operations Maintain company Emergency Preparedness plans specific to our operating markets. Project Manage a cross-functional team across HRBP, People Ops, Field Leadership and Legal to develop emergency response plans in the event of impacted employees, including roles and responsibilities and employee support plans. Develop and run regular preparedness trainings for cross functional teams, including our Field operating teams and HRBP teams, focused on Honor-specific operations. Develop and execute cycles of continuous improvement following emergency events; ensure relevant documentation is updated, teams are trained and tooling is updated. Work with VP, Trust & Safety and Field Leadership to determine strategy to enable 24/7 "eyes-on", which may include training overnight resources and developing escalation pathways. Manage in-the-moment emergency response Provide timely, proactive event alerts and updates to operating teams, including expected number of clients, CPs, and employees impacted Execute and manage outbound notifications to clients, Care Pros and HQ employees. Manage response tracking and provide regular updates to Field and HRBP Leaders Provide Field Leadership with specific, actionable staffing and other operational recommendations (e.g. managing Care Pro call-offs, visit triage, visit check-ins) Activate cross-functional teams to implement emergency response playbooks for both Care operations and HQ employee impact Leverage 3rd party tools to provide ongoing monitoring of potential events Conduct regular threat assessments based on anticipated event severity and scope of impact to Care and US HQ operations Assume the role of Response Lead during event to direct Honor's response, in-line with Honor's emergency response protocols, including: Conduct event retrospective with key stakeholders, identify opportunities for improvement, and implement About you: To succeed in the role, you'll need: At least 8 years professional experience; at least 3 years leading in emergency or other escalated situations Bachelor's degree in a related field from an accredited university; or equivalent education and work experience. Excellent cross-functional leadership skills Strong analytical skillset Ability to work independently and take initiative to drive and develop projects Desire to work in a fast-paced, high-growth, entrepreneurial environment Position Type/Expected Hours of Work This is a full-time position, and hours of work and days may involve weekends and after hours coverage due to the 24/7 nature of business operations and unpredictability of emergency situations. Travel Limited travel expectations for this role (10-15%) We're looking for a Senior Business Operations Analyst to be part of our Strategic Pricing team which plays a critical role in our Care Operations organization. Responsibilities Use advanced analytical skills to interpret and analyze data related to Honor Care Professionals' wages, partner pricing and service rates. Generate insights and provide recommendations for bi-annual refresh of market pricing, wages and service rate enabling Honor to be the employer of choice for Care Professionals and creating value for our partners while optimizing for Honor's growth and margin goals. Project manage various workflows in the bi-annual market price, wage and service rate refresh; craft and deliver recommendations to the cross-functional stakeholders; build materials utilized to facilitate price and wage changes across the platform. Organize data in a way to drive efficient decision making by key stakeholders. Own contract renewal analytics, including build out of revenue share models used in negotiations Regularly evaluate pricing and wage strategies and make recommendations to adapt strategy to changes in the home care marketplace. Define, develop, and implement key performance metrics, reports, and dashboards to effectively manage, drive and support our price and wage process and goals. Partner with cross-functional teams by providing them with insights to improve our processes and/or product. Support Honor margin modeling and analytics, including annual budget exercise and price, wage and service rate forecasting. Complete other analytical work, as needed, to support the Business Operations team and company. About you: This role may be a great fit if you're an analytical thinker who obsesses about the details. You live and breathe data, but you also know that the numbers don't always tell the full story. You dive into any challenge that's thrown your way. To succeed in the role, you'll need: 5+ years of working experience in a business operations and strategy role at a high-growth startup, in management consulting, investment banking or in a similar, fast-paced environment. B.A./B.S. degree in technical or business fields An ability to think strategically with exceptional quantitative and qualitative analytical skills Proven record of crafting and delivering data-driven insights and actionable recommendations to inform strategic decision making, solving skills and ability create stories from data to influence decisions Advanced skills in working with Google sheets/Excel and BI tools (Looker, Tableau, etc) Skilled at cross-functional project management, including communicating and presenting findings to cross-functional leaders Accomplished at rigorously prioritizing competing asks, tasks and projects; obsessively organized and detail oriented Strong execution skills, ability to consistently meet timelines, exceed expectations and operate from a sense of urgency through ambiguity or changing business needs A sincere, collaborative, and empathetic personality characterized by a strong inclination to be part of a team of doers Honor's Platform Success team drives growth and owner experience across our network of home care agencies that utilize our Care Platform technology and teams. The Platform Success team's north star is enabling owners to grow their businesses, which involves deeply understanding the care platform, owner economics and the most impactful strategies for owners to achieve high growth and a high quality client experience. You will play a critical role in influencing outcomes across our owner network, serving as a trusted voice on growth and operational best practices, and providing an important feedback loop to Care and Product leadership by representing the voice of the owner. Your owner management responsibilities will include managing a portfolio of approximately 30-40 owners with a focus on driving their engagement and utilization of the highest impact levers available to propel their growth. Your success will rely heavily on your keen understanding of Honor's product, operations, and the cost structure of the care platform (including being an expert on owner pnl and pricing strategies). You are expected to be intimately aware of the trends evolving the home care industry landscape, and the growth and operational practices that are working across the network - be that within the Home Instead network or our owned and operated businesses. Our ideal candidate will have a strong background in customer success in a fast-paced, highly accountable and innovative environment. You are highly capable of driving growth strategies within a cost-conscious environment. Your success in driving these strategies relies heavily on your outstanding ability to contextualize Care Platform norms and expectations for our agency owner stakeholders. Reporting to the Director of Platform Success, this role requires strong project management and communication skills, the ability to build trust and rapport with internal and external stakeholders, and the ability to drive measurable results for owners. It requires a commitment to continuously learning about the centralized, outcomes-focused orientation of the Care Platform and to thinking in new, innovative, and systems-based ways about the future of home care. A commitment to Honor's mission and an interest in being part of the team that is changing the way our parents age is what will fuel your ideas and energy. Travel will be required up to 30% time. Responsibilities Manage a regional book of 25-30 home care agencies, supporting their overall Honor Care Platform performance and experience. Ensure your owners stay up to date on product, policy and operational changes, consistently focusing on the "why" and value to owners behind these evolutions. Educate owners on the Care Platform roles and responsibilities and regularly reinforce the criticality of guardrails designed to enable our teams to focus on delivering high quality care. Partner with field operations leaders to segment your book of owners and align your account management activities against highest impact opportunities. Maintain a calendar of proactive engagement activities across your book of owners, with exceptional levels of organization in your workflows and conversation documentation. Drive adherence to Honor-led processes across your book of owners, including twice annual price/wage review conversations with owners, and reassessment protocol reinforcement impacting quality of care Drive growth and engagement. Enable owners within your region to optimize their business on the Care Platform by driving engagement in programs and best practices designed to propel growth and engaging in operational problem solving if needed. Monitor growth and operational metrics, providing concise and effective recommendations to your owner book based on the owner's market health and growth opportunity areas. Provide expertise on strategic pnl management, including client pricing strategies, take home pay optimization, and owner team structure. Support owner renewal planning and successful contract renewals across your owner portfolio. Thematically capture owner feedback and ideas, filtering for those that could present growth or operational potential at scale. Develop updated content, messaging and tools, with support from cross-functional partners, with the goal of improving on the Care Platform owner journey and accelerating outcomes (eg, timeline to net growth on the Platform, owner Care Platform experience rating). Collaborate with cross-functional teams (Comms, Marketing, BP, L&D) to improve the toolkit for owners that will help succeed in line with their business objectives and Honors. About you: To succeed in the role, you'll need: 7 or more years of experience in customer success, growth marketing or network sales, preferably with a tech platform-based business. Proven track record driving business growth within financial targets. Previous experience in an operations-focused and/or tech-enabled business Exceptional written and verbal communication skills and ability to contextualize decisions and opportunities. Strong data analysis skills and ability to form data-driven insights. A strategic mindset and strong project management skills. An ability to develop relationships, collaborate with and influence stakeholders of diverse backgrounds. Enthusiasm, focus, and a positive outlook with a commitment to excellence and high performance. Self-motivated and entrepreneurial; ability to independently drive impact and 'make things happen' Passion/interest in senior care or health care. Care Professional Performance Specialist Remote We are looking for a Care Professional Performance Specialist who is experienced in addressing complex problems involving performance management with empathy. They will be expected to support the continuous improvement of the performance management processes and department goals. This individual will sit on the Care Pro Human Resources team while working very closely with each of the market teams in their assigned region. The primary function of the role is to deliver feedback to the Care Pros (CPs) regarding their performance. A Care Professional Performance Specialist (CPPS) manages the most complex performance management situations in their respective region and collaborates with the market team to ensure all performance management is completed in a consistent and timely manner. Responsibilities Conduct investigations into Care Professional performance trends and incidents Balance Care Pro HR policy and market-specific knowledge to deliver coachings, warnings, and terminations in a timely, fair, and consistent manner with appropriate documentation Evaluate pay increases for top performers within the parameters outlined for pay increases in their designated market Advise key stakeholders on potential performance management risks or trends in designated markets Work with Care Pro Human Resources leadership to develop, implement, and own processes centered on improving Care Pro performance management Work with market team to assist in ensuring those delivering performance management outcomes are knowledgeable Work with market team to update/coach the team in areas of performance management as needed About you: To succeed in the role, you'll need: Minimum 2 years of relevant Human Resources experience Knowledge of HR and employment law in a multi-state environment Strong prioritization and organizational skills Strong sense of ownership - able to self-manage work, including asking for help when needed Strong attention to detail and objective investigative skills Experience in having tough conversations and delivering feedback with compassion Demonstrated ability to collaborate cross-functionally and work towards alignment Commitment to supporting our Care Professionals and being their advocate Ability to work in a fast-paced environment As part of a market team, the Field Care Specialist is responsible for autonomously owning the completion of home supervisory visits for Honor's direct-service clients to ensure the quality and compliance of care delivery. The role responsibly balances conducting in-home visits to assess for any changes in client condition/environment and monitoring and providing feedback on the quality of care performed by Care Pros. Responsibilities Conduct in-home visits in accordance with regulatory requirements Work in tight coordination with the Client Manager and Care Pro Relationship Manager to schedule in-home visits with clients and families and notify Care Pros accordingly Assess for any changes in client condition and home environment, document outcomes of the visit, and partner with the Client Manager on updating client care plans as a result of the visit Observe Care Pro performance in the home to ensure Care Pros are providing adequate care as specified by the client's care plan, and provide in-the-moment coaching and feedback as needed Partner with the Care Pro Relationship Manager to ensure that Care Pro performance observed in the home is captured in annual Care Pro evaluations Work in partnership with the Client Manager and Sr. Client Manager to complete client reassessments Conduct training and assessments of Care Pro usage of mechanical or electrical transfer devices (e.g. Hoyer lift) in the client home Work collaboratively with community partners Coordinate with community agencies to understand client needs and requirements, and translate them into care plans and actionable next steps Provide community agencies with summarized updates, regular check-ins on client status, and notifications of issues or changes, including collaboratively problem solving as needed Triage community relationship requests and manage expectations appropriately Partner across Honor to deliver a seamless experience Communicate seamlessly and swiftly to ensure in-the-moment Care Pro coaching and feedback are executed in a timely manner as needed Share critical feedback and updates from Care Pros that impact Sr. Client Manager workflows Work with the market team to manage real-time questions, issues, or changes relating to clients Work cross-functionally to provide feedback and support to other internal efforts such as CPHR, Trust and Safety, recruiting and training Qualifications 3+ years of experience working in a complex client or patient management position or demanding customer service role Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation Flexibility and availability to occasionally respond on evenings or weekends Willingness to travel for in-home and senior community visits Prior experience in operations and/or healthcare/homecare a plus Prior experience providing non-medical homecare a plus As part of a market team, the Shift Lead is responsible for ensuring a seamless Client and Care Pro experience by supporting the Market Associate team in staffing efforts, stabilizing escalations and supporting investigations, as well as other work to support the overall goals of the region during the assigned shift. This position receives direction on work and priorities from the Market Manager or Weekend Lead and provides support to the Market Associates during the assigned shift. Provide exceptional service to clients and Care Pros through Market Associate support Prioritize work within the market team to meet the dynamically changing needs of partners, clients and Care Pros, including triaging tickets and delegating work Support Market Associates who are responding to inquiries and issues in a timely manner Provide feedback and coaching on workflows and execution of tasks to Market Associates to enable their success QA success metrics like call answer rates, voicemail resolution and text response rates in live time and reprioritize team assignments as needed. Effectively stabilize issues and service complications that require escalation and support the market team to provide a timely and thorough resolution Coordinate with market team members to deliver a seamless client and Care Pro experience Manage updates to client accounts and care plans to ensure that the market team has updated information to address clients' needs in urgent situations Clearly and consistently document client and Care Pro tickets in Admin as needed Provide critical updates to partners and respond to their time-sensitive requests Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, CPHR, and billing Qualifications 3+ years of experience working in a customer service role 6+ months of experience working in a complex client or patient management position or demanding customer service role Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation Availability to work Wed-Sat 3:30p-2a CST / 1:30p-12a PST Honor is the world's largest home care network revolutionizing how society cares for older adults and Care Professionals. 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Keywords: Honor, San Mateo , Staff Software Engineer (Features/Testing), IT / Software / Systems , San Mateo, California