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IT Support Manager

Company: Veev LLC
Location: San Mateo
Posted on: September 16, 2020

Job Description:

At Veev, we’re reinventing the way homes are built and experienced while working together to solve housing shortages around the world. Bring your proven IT/IS experience to our growing company.

Job Description

Our IT/IS team manages both the physical and digital infrastructure for Veev Group and ensures that our employees have the technology, tools and software solutions they need to be successful and productive in their roles. We are looking for an IT/IS Senior Manager for our San Mateo Office. In this position, you will drive IT/IS operations across our San Mateo and Tel Aviv offices and would be supporting 300+ employees.

Responsibilities and Duties

Ensure that our services are robust, resilient, secure, and compliant

Ensure smooth delivery and operations of IT/IS services

Align the IT/IS service delivery with the company's business objectives and assist with the definition of the multi-year IT/IS strategy

Create operating procedures, internal systems SLA, policies documentation, and user resolution documentation including FAQ documents

Responsible for driving performance against identified Objectives and Key Results (OKRs)

Support security operations (procedures/firewalls/patching/LDAP) on all endpoints

Support compliance standards (data backup and recovery/DRP)

Monitors service activities, reviewing response times, problem logs, and trends in problems reported. Implement process improvements measures to better or streamline the existing processes.

Develop system statistics in the form of dashboards and analytics to provide management with real-time IT/IS activities and trends

Manage and maintain all IT/IS assets

Manage vendor relationships, negotiation, and budgeting

Lead and manage IT/IS help desk

Lead the installation and configuration of hardware and software components throughout the employee life cycle (onboarding to offboarding)

Lead IT/IS projects, including system design and deployment of new IT/IS systems and services such as Product Lifecycle Management solution and SSO solution

Provide guidance and training to IT/IS staff (including external consultants)

Qualifications

Proven track record of providing exceptional IT/IS services and operating enterprise environments

Knowledgeable with Enterprise apps, Personal computing, networking, security and troubleshooting

Understanding relationships between technology and business operations.

6+ years of experience in an IT/IS management role

Proven experience with G-Suite, BOX, Office 365, Okta, BetterCloud, MDM, Security solutions (Meraki, Sophos), and Construction/Engineering solutions (Autodesk, Revit, and BIM)

Knowledge and experience of supporting ERP, CRM solutions, and other SAAS solutions - an advantage

Keywords: Veev LLC, San Mateo , IT Support Manager, Other , San Mateo, California

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