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Customer Success Manager

Company: Dynatrace
Location: San Mateo
Posted on: October 14, 2020

Job Description:

Thanks for your interest in Dynatrace! We’re so glad we caught your eye. You’ll notice that our hiring process have been adjusted to all-virtual due to the global pandemic. You can still expect a thoughtful recruitment approach throughout each stage. However, please note that our team of recruiters and hiring managers are working from home so don’t be surprised to see or hear their family members or pets in the background during their conversations with you. We expect similar situations in your home, too. No worries if so--We’re all learning to make-do!

If you have any questions or concerns during your application or recruitment process, send us an email: recruiting@dynatrace.com. Stay safe!

The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model. The CSM will drive subscription renewals, navigate enterprise organizations, and collaborate with the renewal to ensure on-time renewals. Develop and manage customer relationships at all levels in assigned accounts in order to prove and increase value in Dynatrace solutions. Position Description & Responsibilities Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.

Own renewal strategy and subsequent on time renewal of subscription(s)

Build Dynatrace brand awareness and loyalty

Defend against the competition

Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items

Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

Coordinate account activities with sales teams for Assigned accounts within territory

Identify strategic, new business growth opportunities

Leverage relationships to aid in the building of reference accounts/contacts

Act as customer advocate and liaison to become a Trusted Advisor

Travel as required

Qualifications A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

Proven expertise working with the executive level in client environments, as well as with procurement and business owners

Excellent verbal, written and interpersonal communication skills

Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.

Highly motivated, energetic and committed to getting results

Ability to develop strong relationships with the user/customer/internal communities

Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

#LI-MT1

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.

Note to Recruiters and Placement Agencies : Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Keywords: Dynatrace, San Mateo , Customer Success Manager, Other , San Mateo, California

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