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Sales Supervisor

Company: Living Space
Location: San Mateo
Posted on: November 16, 2020

Job Description:

Current Living Spaces Employees: Please apply via your internal Workday Account.

Living Spaces is a growing home furnishing brand and  we continue to open new locations. We know in order to stay current with the times and trends, we have to perpetually update our look and selection. What has truly sustained our growth — from 1 to over 20 locations, from 100 employees to over 2,000, from a humble home furnishings store to a widely recognized and respected lifestyle brand — are the talented individuals who have taken us there. We are looking for innovative,  driven, and passionate professionals to join our team so we can reach even greater heights together.

We believe that a great team member experience leads to an even better guest experience. That is why we place a huge emphasis on building a great culture within our teams. Our ideal candidate will have natural talent: meaning, they possess the capacity and commitment, along with an openness to being coached around skills that will ensure they delight and exceed the expectations of our guests in all areas of Living Spaces business. We also believe in our team members taking ownership of their performance and how that contributes to the overall success of their role.

Position Summary ? The primary role of the Supervisor Sales is to teach, train, and develop their teams and help them become proficient in the guest engagement model. This will enable their team to exceed targeted revenue budget while maintaining the highest levels of guest satisfaction as measured by guest surveys.

Position Description Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Maintain a primary focus on the support and development of each team member through our sales proficiency process

Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations

Ensure that coverage is scheduled to optimize productivity and efficiency

Assist with duties related to, staffing, schedule writing, sales training and salesfloor leadership

Ensure team completes and demonstrates the ability to effectively execute to company expectations

all new hire and ongoing training modules

Executes style guide directives by overseeing all aspects of merchandising, visual and labeling

Ensure daily task lists are completed by store teams

Ensure inventory accuracy according to company asset protection standard work

Drive proficiency using Living Spaces Guest Engagement Model

Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model

Help to address escalated guest situations and resolution

Assist with the Manager on Duty and oversee the financial outcomes through the execution of the sales and operations standard work

Help to build a culture throughout store that drives the following positive company expected outcomes

Utilize all tools to the company standard

Ensure check-out/in processes is executed

Ensure that Operations Specialist are executing Vault Management procedures and Fraud Prevention expectations to meet Standard Work requirements

Partner with the Retail Business Manager to meet and exceed gross margin goals

Able to identify, recruit, develop and retain talent of all team members

Have ongoing talent conversations and develop leadership skills to build store “bench”

Able to build and inspire store teams to achieve goals and complete standard work

Able to generate energy within the store through recognition and transparent in the moment conversations

Ability to work weekends and most holidays

Able to work in a fast-paced environment

Qualifications Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required.  High volume experience is preferred.  Three years of supervisory experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Keywords: Living Space, San Mateo , Sales Supervisor, Other , San Mateo, California

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