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Hiring for Mac Technician Belmont , CA Fulltime

Company: PMC
Location: San Mateo
Posted on: November 21, 2020

Job Description:

This is Hari Recruitment Lead from Advanced Business Analytics .We are in business since 1985, ABA has been a leading provider of digital manufacturing, engineering, supply chain, and operations productivity solutions. We are currently hiring for Advanced Business Analytics and will be deployed with our Client. Client Auto OEM Role Mac Technician Location Belmont, CA 94002 Duration Fulltime Summary Under the general supervision of the Manager, End User Computing and IAM Services, the Desk Side. Mac Technician is responsible for IMACs (Installs, Moves, Adds, Changes) and technical hardwaresoftware support. In this position you will focus on solving customer IT issues and requests by supporting Macbooks, laptops, desktops, mobile devices, and printers. You will also be responsible for equipment moves, smart hands support, event support, and VIP support. Experience in all areas of Apple Devices is critical. This is a ldquohands-onrdquo technical role that requires good people skills. Primary Responsibilities Include bull Analyze and resolve hardwaresoftware problems onsite or remote operational mode bull Installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Mac OS and Microsoft Windows bull Removal and installation of hardware components and peripherals bull Installation of additional software manually and via deployment console bull User requests for technical advice and support bull Installation and customization of client equipment bull Provide concierge support to VIPExecutive personnel as needed bull Classification of technical queries and forwarded to relevant departments bull Documentation of customer inquiries bull PC Refresh Life Cycle Process and deployment bull Use client security (antivirus, encryption), remote support and ticketing tools bull Customizing user profiles bull Hardware installation and hardware expansion bull Instruction and advice to the user bull Backup and restore of user data bull Coordination with IT coordinators and users Job Requirements bull Position is responsible for desk-side support in a Windows and Mac OS environment. bull Experience working in a blended environment Macs on a Windows network running Active Directory authentication. bull Understanding of Microsoft environmentnetwork including Active Directory, servers, operating systems and common business softwareapplications (i.e. Adobe, MS Office) bull Support includes installs, equipment pick-up, and equipment inventory. bull Perform miscellaneous software hardware installs, configuration of Windows PC and Mac equipment. Provide 2nd level trouble shooting of all problems related to this activity. bull Individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. bull Should be able to troubleshoot and isolate issues related to end user computing environments printers, networks, MaciOS devices, computer devices, and other attached devices. Skills Requirements bull Ability to do in-depth research and troubleshooting for complex technical issues bull Strong customer service experience in a corporate environment bull Ability to effectively work on multiple activities concurrently bull Enterprise Anti-Virus bull Familiarity with structured IT Processes (Incident, Request, Change) EducationExperience bull 3-5 years of professional work experience in related field bull Associates Degree or higher in related field preferred bull ITIL Foundations V3 preferred bull Apple technical certifications strongly preferred both Mac OS X certifications (ACHDS, ACTC, ACSA), and hardware certifications (ACDT, ACPT). bull ANetwork or equivalent-RequiredMCSA or equivalent preferred bull Experience in dealing with remote technical support ticket tool bull IT Experience 3 years (Required) bull Mac OS Experience 3 years (Required) bull PC Troubleshooting Experience 3 years (Required) Hari Sudhan Sr. Recruiter Production Modeling Corporation 15726 Michigan Ave. Dearborn, MI 48126 Phone 1. 313.723.1287 Mobile 206.401.0844 Email mailto

Keywords: PMC, San Mateo , Hiring for Mac Technician Belmont , CA Fulltime, Other , San Mateo, California

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