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IT Support Specialist III with exp (SCCM, JAMF and AirWatch)-(Redwood City CA)

Company: MatchPoint Solutions
Location: San Mateo
Posted on: November 23, 2020

Job Description:

IT Support Specialist III(Redwood City CA) locals onlyLong Term Most important is "Active Directory" and "Exchange" and SCCM and O365 and JAMF and AirWatch. DescriptionDesktop Engineers are responsible for providing level 2 3 support by responding to, evaluating, and prioritizing incoming IT support requests to the IT service desk by internal end users in a flexible, fast paced and growing, but very customer focused environment. These requests are based from all metros where client has internal employees and on hardware andor software issues affecting end user technology devices including DellAppleMicrosoft desktopslaptops, iPhones, Android, Zoom VC, and Cisco VoIP phones. Follows-up on any open incidents, escalates to Sr. IT team members (when appropriate), to ensure all SLAs are met and incidents are resolved in a short time frame. Ability to be dynamic and reactive as well as creating and driving process to increase IT efficiency, drive pro-activeness, and educate end users on how best utilize the technology provided. SkillsTroubleshoot to resolution Windows 78.110, Mac OSX, Microsoft Office 365, and other internal application software issues as assignedImage, configure, upgrade, and repair Dell, Surface, Apple desktops and laptopsActive Directory, MS Exchange, SCCM, JAMF administration including addchangemove requestsAdminister and maintain iPhone and Android mobile phonestablets via InTune MDMRemote support for all metros in North America (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, Toronto, Boston, Tampa, NY, DC)Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).Help troubleshoot and work with telecom engineers to resolve end user telecom issuesProvide outstanding customer serviceHelp build and a rich IT knowledge base by creating and maintaining process and resolution documentationUnderstands implications of work and makes recommendations for solutionsDetermine methods and procedures on new assignments.Ability to lift 50lbs KeywordsAdvanced to expert knowledge of SCCM, JAMF, Windows 78.110, Mac OSX, Office O365Understanding of system administration, basic networking and VoIP concepts4 - 6 years' experience working in a fast paced and dynamic but VERY customer focused IT Helpdesk environmentBachelor's degree in Computer Science or MIS or equivalent work experienceDetail oriented, deadline and results drivenExcellent written and verbal communication skillsStrong customer service backgroundIntel based Mac OSX hardwaresoftware support is required Regards, Akif Mirza (Pacific timezone) Resource Manager MatchPoint Solutions Cell 925.361.2627

Keywords: MatchPoint Solutions, San Mateo , IT Support Specialist III with exp (SCCM, JAMF and AirWatch)-(Redwood City CA), Other , San Mateo, California

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