Level 1 Desktop Support

Company: The Pill Club
Location: San Mateo
Posted on: February 19, 2021

Job Description:

About Pill Club
Pill Club is reinventing the way women receive healthcare and essential medicine. Starting with birth control, we create a patient experience that is personal, convenient, affordable, and delightful. We offer everything she needs in one place - healthcare through telemedicine, payment using credit card or insurance, and prescriptions by mail.
Our mission is to be a trusted healthcare partner for women, empowering them through access, choice, and education - all while delivering a positive and personal experience. Launched in 2016, the Pill Club is a leader in the technology-enabled virtual care and pharmacy space, serving hundreds of thousands of patients across the US.
We are a family of medical professionals and health advocates looking to empower patients by increasing accessibility and eliminating barriers to contraception.
DescriptionThe Pill Club is expanding and looking for a full-time Desktop Support Specialist capable of providing Level I support to our internal staff. As a Desktop Support Specialist, you will collaborate with a multitude of different departments supporting the overall Pill Club mission. You will be responsible for resolving IT issues and effectively relaying solutions via on-site support, phone, email, and/or instant message.
Ideal Candidate Should Be/Have:

• Highly knowledgeable in Microsoft Office 365 and Google Suite
• Excellent communication skills
• A good team player and have great interpersonal skills
• Demonstrate problem-solving skills to resolve unique IT related issues
• Experienced using an e-ticket support system (i.e. JIRA Helpdesk, Remedy, etc.)
• Comfortable with occasional after hours, including nights/weekends
  Responsibilities:
  • Build, deploy, and maintain workspace devices such as desktops, laptops, and peripherals (printers, scanners, mobile/smartphones, etc.) in accordance with department standards
  • Identify, log, and resolve technical problems
  • Identify and report trends with possible resolution steps to team members
  • Identify potential changes and system improvements for potential implementation
  • Ensure that work is carried out within agreed service levels and is in accordance with department guidelines
  • Clearly explain and document technical issues
  • Assist senior staff as needed to configure/troubleshoot servers and network equipment
  • Use a ticketing system to accurately record IT requests
    Minimum Qualifications:
    • Associate degree or equivalent verifiable work experience in a closely related field
    • Experience with Windows and Mac OS
    • Knowledge and understanding of network fundamentals Desirable Qualifications:
      • Experience working in a HIPAA-compliant environment
      • CompTIA A+/Net+/Security+, Google Apps Certified Administrator and/or Google IT Support Professional certifications
        If you fit most of these requirements and love the idea of working to improve women's health, please apply with a resume. We can't wait to hear from you!
        We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

Keywords: The Pill Club, San Mateo , Level 1 Desktop Support, Other , San Mateo, California