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Process Improvement Program Manager

Company: Fisher Investments
Location: San Mateo
Posted on: April 30, 2021

Job Description:


Record breaking growth is driving change in many facets of our organization. You can join the Business Process Optimization Group in continuing firm success using your experience in process management and lean methodologies. This is an opportunity to oversee a targeted area of focus within our enterprise process management program.


The Opportunity:


Fisher Investments is looking for a Program Manager for Business Process Optimization. You will assess needs across targeted areas of the enterprise, re-engineering processes and events improving the efficient running of the enterprise and creating business operational metrics. Your expertise in lean methodologies will be an essential contributor to driving overall firm success. You will report to the VP of Business Process Optimization who will aid in your training for this role and professional development for future growth opportunities.


The Day-to-Day:

  • Oversee aspects of the enterprise process management program for their targeted area of focus
  • Promote measurable process creation and improvements in the target department
  • Collaborate with important partners to align project priorities with organizational goals and objectives
  • Manage concurrent projects and deliver educational programs to establish and maintain a culture of continuous improvement
  • Contribute as part of the team responsible for effectively implementing business process management practices throughout the enterprise

Your Qualifications:

  • Bachelor's Degree or equivalent combination of education and experience
  • 1+ years of financial industry experience required
  • 3+ years of experience delivering business process change
  • Familiarity with development of measurements, analyzing problems for causes and the application of process optimization tools and methods (e.g., Lean, Six Sigma, LSS) to solve business operational issues and create scalable service processes
  • Experience with to Business Process Management tools (e.g. Appian, Pega) and methods (e.g. BPMN 2)
  • Active user of Visio or other process mapping software

Why Fisher Investments:


At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:

  • 100% coverage of premiums for health, vision and dental insurance
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO*, plus 9 paid holidays
  • 8 weeks paid Primary Caregiver Parental Leave
  • Back-up Child Care Program available, offering up to 10 days annually
  • A cumulative learning and development framework customized for every employee
  • An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian

We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.


*California employees accrue up to 17 days of PTO and 3 days of sick time per year.



Keywords: Fisher Investments, San Mateo , Process Improvement Program Manager, Other , San Mateo, California

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