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Solutions Architect

Company: Punchh
Location: San Mateo
Posted on: May 3, 2021

Job Description:

Punchh is the leader in customer loyalty, offer management, and AI solutions for offline and omni-channel merchants including restaurants, convenience stores, and retailers. Punchh brings the power of online to physical brands by delivering omni-channel experiences and personalization across the entire customer journey--from acquisition through loyalty and growth--to drive same store sales and customer lifetime value. Punchh uses best-in-class integrations to POS and other in-store systems such as WiFi, to deliver real-time SKU-level transaction visibility and offer provisioning for physical stores.

Punchh is growing exponentially, serves 200+ brands that encompass 91K+ stores globally. Punchh's customers include the top convenience stores such as Casey's General Stores, 25+ of the top 100 restaurant brands such as Papa John's, Little Caesars, Denny's, Focus Brands (5 of 7 brands), and Yum! Brands (KFC, Pizza Hut, and Taco Bell), and retailers. For a multi-billion $ brand with 6K+ stores, Punchh drove a 3% lift in same-store sales within the first year. Punchh is powering loyalty programs for 135+ million consumers.

Punchh has raised $70 million from premier Silicon Valley investors including Sapphire Ventures and Adam Street Partners, has a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies as well as deep restaurant and retail industry expertise.


Solutions Architect


San Mateo, CA

About the Role

Reporting to the Director of Professional Services Delivery in Austin, the Solutions Architect (SA) is a member of the Professional Services team who drives all integrations that are part of a Go Live or App Update project. This includes but not limited to managing internal & external/third-party dependencies starting from the Sales cycle processes through the delivery of the integration. The SA works closely with the Integrations and Implementations teams and collaborates with Mobile App Development, POS Engineering, and Support teams. The SA role blends technical knowledge and Project Management to design solutions that align with a customer's business goals and technical infrastructure.

What You'll Do

  • Responsible for working directly with both internal and external resources to drive all Professional Services related integration projects to an on-time delivery
  • Work collaboratively with our Account Executives and Solution Consultants to position success paths for our prospects and customers
  • Perform gap analysis between customer's technical & business requirements and Punchh platform capabilities
  • Link business processes with product/technical solutions
  • Responsible for clearing blockers for integration development
  • Responsible for keeping Implementation Manager updated on all integrations
  • Responsible for providing regular updates to Implementation Service Team Members on their respective integrations
  • Acquire & maintain a strong understanding of Punchh Integrations processes including but not limited to submission of new integration request, tracking of requests, resource management & development cycles
  • Maintain high-level technical knowledge of Punchh platform and solutions, along with future product direction
  • Assess customer impact of product feature releases, and create communication plans for both customers and internal teams as part of the product release cycle
  • Act as the main point of contact for Integration Partners
  • Lead weekly meetings with active Integration Partners
  • Create & maintain project timelines for all integrations that are part of a Professional Services project
  • Assist Sales team with the Pre-Sales process where a new integration is needed to fully understand the client's requirements
  • Interface with appropriate Product Managers to scope and schedule on roadmap
  • Capture requirements, craft SOWs and change orders for new and existing customers
  • Position and present implementation, optimization, and advisory services to customers & prospects
  • Work effectively as a member of a cross-functional team (internal & external)

What You'll Need

  • Experience in engineering and software architecture design
  • Strong understanding of API design both RESTful and GraphQL
  • Coding experience on Backend server-side technology such as Ruby on Rails, Java, JSON, PHP, go lang, etc.
  • Familiarity with UI development such as Node, React, Angular, etc.
  • Experience with POS and Online Ordering systems is a plus
  • Deep understanding of Cloud solutions (AWS, GCP, Azure)
  • 5+ years experience managing technical projects
  • Strong understanding of Project Life Cycle
  • Ability to communicate to all levels of the organization, from C-level and down, as well as customers with all levels of technical knowledge
  • A self-starter with excellent oral and written communication skills.
  • Demonstrated ability to manage external/third party dependencies in complex projects
  • Ability to articulate basic problem/cause scenario in writing
  • Knowledge of scoping, sizing & defining statements of work (SOW's)
  • Manage requirements and Sales transitions, establish timelines, monitor progress, and lead launch-related efforts.
  • Exceptional attention to detail and ability to manage multiple project streams simultaneously and prioritize responsibilities
  • Deep knowledge of multiple industries Punchh operates in (Restaurants, Convenience Stores, and Marketing Technology) and a general understanding of both partners and competitors
  • Critical thinking and decision making skills


  • Healthcare coverage, FSA, HAS
  • Life and AD&D insurance
  • 401K with Match
  • Competitive salaries and bonus
  • Professional development
  • EAP
  • Maternity and Paternity (Bonding) Leave
  • Unlimited PTO
  • Free lunch every single day at work, social events, plus a well stocked refrigerator

Punchh is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. If you'd like more information about your EEO rights as an applicant, please click here.

We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.

Notice to recruiters and placement agencies: If you are a recruiter or placement agency, please do not submit rsums to any person or email address at Punchh prior to having a signed agreement with Human Resources. Punchh is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Also, any rsums sent to us without an agreement in place will be considered your company's gift to Punchh and may be forwarded to our Talent Acquisition team.

Keywords: Punchh, San Mateo , Solutions Architect, Other , San Mateo, California

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