San Mateo, CA
PlayStation isnt just the Best Place to Play its also the Best
Place to Work. Weve thrilled gamers since 1994, when we launched
the original PlayStation. Today, were recognized as a global leader
in interactive and digital entertainment. The PlayStation brand
falls under Sony Interactive Entertainment, a wholly-owned
subsidiary of Sony Corporation.
User Experience Researcher
San Mateo, CA
Sony Interactive Entertainment, PlayStation Studios' Games User
Research group is looking for a UX Researcher to join its growing
internal user research team in San Mateo. This is an outstanding
opportunity for someone with a passion for research and digital
entertainment to join PlayStation and support the PlayStation
Studios game teams by providing reliable and measurable insights of
consumer game experiences.
As the successful candidate, you will collaborate with the
development teams responsible for curating outstanding player
experiences across titles like Marvels Spider-Man, Ghost of
Tsushima, The Last of Us and Dreams. Using our internal research
facility and the latest game research methods, you will gather
insights to help improve the quality and consumer relevance of our
games. You will contribute to custom research plans and collaborate
with multiple business partners. You will organize, co-ordinate,
conduct, and deliver research insights for our product testing
efforts. You have an expressed interest or passion for video games
and enjoy applying scientific methods to help deconstruct the
The User Experience Researcher is responsible for scoping
projects, conducting research, and reporting research insights.
- Collaborate with game developers to effectively fit high impact
user feedback into their development processes
- Collaborate with the UX Research Manager and team to provide
the highest quality research across numerous, simultaneous
top-priority game projects
- Collect and identify business partner requirements, production,
development, design and research
- Plan, prioritize and moderate user research sessions
- Collate and analyze results, and identify impactful
- Prepare and effectively communicate bespoke reporting
- Work with teams to build and track post-test action plans
- Support senior staff to refine research techniques, processes,
and overall philosophy
- This opportunity would suit someone with a usability, user
centered design, or human factors research background. Our ideal
new team member will have a degree in an analytic field that
focuses on people and/or product development such as Psychology,
Cognitive Science, or Human Factors.
- Demonstrate a strong dedication to quality, be organized,
analytical, methodical, and have an interest in improving player
experiences and overall quality through user research.
- Proven methodological skills including expert review, usability
testing, play-testing, survey design, text & verbal analysis, and
- Proven proficiency with descriptive and analytical statistical
techniques/tools such as telemetry, SPSS, R, regression and
- Organized and capable of leading multiple projects
simultaneously in a fast-paced and exciting environment.
- Comfortable interacting and communicating with partners of
different backgrounds and responsibilities.
- Strong verbal, numerical and written communication skills
required; presenting information concisely and effectively to
people at all levels of the organization is critical.
- Strong negotiation skills are important and must work well with
cross-functional teams, including producers, engineers, artists and
- Must be forward thinking and actively maintain an interest in
your field; keeping up-to-date with developing tools and
- Must have a passion and interest in video games across a wide
variety of genres with an innate curiosity for understanding player
motivations and behaviors.
- Bachelors Degree in Psychology, Cognitive Science, HCI, Human
Factors Engineering, or related field
- 1-2 years practical experience developing study designs,
testing, analyzing, reporting, and presenting findings
- Masters Degree/PhD in Psychology, Cognitive Science, HCI, Human
Factors Engineering, or related field
- 3-5 years practical experience developing study designs,
testing, analyzing, reporting, and communicating findings
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