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Client Service Manager, Mid-Market

Company: Sequoia Consulting Group
Location: San Mateo
Posted on: May 3, 2021

Job Description:

At Sequoia, we are fueled by a passion to serve our clients and their needs. We are a tech-enabled consulting and services company helping employers unlock the full potential of their workforce. Sequoias clients are innovative, people-first businesses who are shaping the future: the market disruptors, the paradigm shifters, and the leaders that are pushing their industries forward. As a team, we strive every day to make an impact on lives in the workplace. We stay dedicated in our commitment to come through for people who put their trust in us, no matter what. The Client Service Manager builds trusted relationships by developing a thorough understanding of clients needs, consulting with clients on their short, medium and long-term goals and partnering closely with them on executing service excellence. What You Get To DoAdvise on best practices for benefits consulting and administration to help our clients achieve their goals and objectives Manage weekly client calls and interactive project plans Facilitate and drive new client onboarding, implementations with vendors, carriers and complianceOversee the renewal and open enrollment process for clients on an annual basis; benchmarking to industry standards, partner with clients on their future strategy, drive client decisions, manage timelines, employee communications, conduct employee education meetings (webinars, in-person presentations, etc.) Keep clients apprised of appropriate compliance, industry trends and events, including all state and federal regulatory issues Be a proactive, empathetic partner to help resolve issues with our clients and their employeesWork closely with the Sequoia team on GlobalBenefits, 401k, Risk Management and HRIS/Benefitsadministration Be an integral part of shaping, growing and scaling our Mid-Market teamQualifications4 to 6+ years of client service experienceMulti-client experience preferredAbility to build trust quickly and consistently with our clients and Sequoia team membersStrong project management skills with the ability to multitaskAbility to comfortably provide and present recommendations to executivesSolutions-oriented team player who is accountable for resultsDetail and process-oriented thinkerExcellent communication, organization, and interpersonal skillsAbility to understand client needs and deliver results under tight deadlinesBachelors degree requiredSequoias Culture Our most important assetIntegrity Passion for service Innovative Growth oriented Caring for others Promise-centric Focused on relationship building COMPENSATION &BENEFITSSequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching and profit sharing programs. San Mateo, CA /Sequoia Consulting Group Client Service,Benefits/Full-timeSDL2017

Keywords: Sequoia Consulting Group, San Mateo , Client Service Manager, Mid-Market, Other , San Mateo, California

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