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Intern, Community Care Settings Program (Unpaid)

Company: Institute on Aging
Location: San Mateo
Posted on: May 3, 2021

Job Description:

Unpaid Internship - in Community Care Settings Program

Hybrid In-Person and Remote Flexible Work Schedules Offered

Institute on Aging (IOA), located in the Inner Richmond neighborhood of San Francisco, is dedicated to preserving the dignity, independence and well-being of aging seniors and adults with disabilities. Our broad spectrum of services addresses not just the traditional health care needs of our clients, but the needs of the whole person as well - from mental health services to housing support, in-home care, crisis intervention, social isolation programs, caregiver support and intensive case management.

IOA is offering unpaid and flexible schedule Internships for students seeking hands-on learning and mentoring experiences, and/or to earn credits towards degree requirements. Diverse students are encouraged to apply!

Our Community Living Services (CLS) department is seeking an Intern to join its team in San Mateo. This is an unpaid, hybrid in-person and remote position. Interns are expected to work a set schedule with a minimum of 16 hours for the duration of one semester.

The CLS Intern will assist care managers in providing short-term, intensive case management services for a caseload of 12-15 high risk Health Plan of San Mateo members with the purpose of either maintaining community living or transitioning to community living from skilled nursing facilities. Assist in conducting assessment of clients with multiple medical and psychosocial needs. Other responsibilities also include the assistance of care managers with the following duties:

  • Conducts comprehensive assessments and on-going re-assessments of the client including psychosocial, physical and mental health, environmental and spiritual needs.
  • Writes comprehensive assessments. Based on assessment information with the client develops and initiates the Community Living Plan, which is client-centered, comprehensive and consistent with program guidelines and policies and procedures.
  • Conducts home visits, acute hospital & skilled nursing facility visits, as well as escorts clients to medical and other appointments as clinically indicated.
  • Identifies, arranges for, and monitors appropriate community services based on a good knowledge of Medicare, Medi-Cal, and other entitlement programs.
  • Establishes and maintains a care management relationship with clients and their informal support network as appropriate, offering respect, dignity and support. Provides crisis intervention, advocacy, problem solving and therapeutic interventions.
  • Meets with clients at least monthly, and more often as clinically indicated. Reviews and modifies their Community Living Plan on an ongoing basis.
  • Documents via progress notes all case management activity regarding identified problems within 24-48 hours, adding any new problems to the Community Living Plan, as needed.
  • Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care.
  • Ongoing evaluation for client Purchase of Service needs and follow-up to determine if services have been provided in a timely manner.
  • Educates clients and informal support network about resources.
  • Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality.
  • Monitors the quantity and quality of the services provided by other involved providers.
  • Working closely with the team, continuously evaluates the clients' ability to remain safely at home; coordinates placement as appropriate, according to program guidelines.
  • In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required.
  • Participates in research studies and data collection, as required.
  • Participates in and promotes ongoing efforts towards Continuous Quality Improvement.
  • Attends and actively participates in team and program meetings, activities and problem-solving endeavors; contributes to open lines of comunication within the team.
  • Utilizes supervision appropriately; maintaining open lines of communication and providing updates on caseload activity.
  • Actively incorporates the ethical and legal standards of the National Association of Social Workers into all aspects of interactions with others.
  • Understands and applies the regulatory and procedural requirements of the Institute on Aging.
  • Attends continuing education classes and/or inservice training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the client population.
  • Provides mentorship for newer case management staff and interns.
  • Assumes responsibility for some of the program's most challenging clients.
  • Participates in program leadership meetings and takes on program development projects as assigned.
  • Acts as liaison between program and some other providers serving large numbers of program clients such as primary care clinics, housing organizations etc
  • Works closely with RCFE Board and Care providers that have been contracted with this program, as needed.
  • Other duties as assigned.

Required Qualifications:

  • Second year coursework/ concentration in a Master's degree in Social Work (MSW) program
  • Must reside in California and be able to make occasional essential in-person client visits

Desired Qualifications:

  • Experience in working with culturally and ethnically diverse communities
  • Familiarity with senior and/or adult with disability care and services
  • Strong organizational and time management skills
  • Excellent interpersonal, oral and written communication skills
  • Tech savvy and having no issues jumping right into projects
  • Ability to work independently and as a team member
  • Pro-active, solution-driven, and ability to handle multiple tasks
  • Interest in working within a mission-driven organization and a culture of caring

We encourage you to learn more about IOA by logging onto

Institute on Aging reserves the right to revise job descriptions or work hours as required.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Keywords: Institute on Aging, San Mateo , Intern, Community Care Settings Program (Unpaid), Other , San Mateo, California

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