San Mateo County Health's Behavioral Health & Recovery Services
(BHRS) Division is seeking a dynamic Peer Wellness Coach / Peer
Support Worker I/II for an integrated behavioral health and primary
care program, Total Wellness. Total Wellness aims to reduce
disparities in access to health care for people with mental illness
and alcohol and drug addictions, as well as improve their physical
health outcomes through chronic disease prevention, early
intervention, health care coordination, and disease management
strategies. The Peer Wellness Coach will work with a
multidisciplinary team of medical and behavioral health
professionals, and others to improve physical health outcomes of
There is currently one Extra-Help Peer Wellness Coach vacancy in
the Total Wellness program.
Duties and responsibilities include, but are not limited to, the
- Provide assistance and supporting services to enrolled clients
- Provide support and coaching services to clients on a regular
basis after their enrollment in Total Wellness.
- Assist other staff members on the team by establishing and
maintaining contact with enrolled clients.
- Assist in planning and implementing health and wellness
education and support groups.
- Organize and facilitate Health & Wellness groups, including
informational groups and evidence-based practice groups leading to
client's development of Total Wellness plan.
- Assist clients to obtain needed, eligible public benefits,
including health benefits and other community resources.
- Make all client appointments and keep clinical records.
- Provide transportation services for enrolled and prospective
- Develop immediate solutions to emergency problems and expedite
delivery of needed services.
- Upon request, refer clients to other departments or agencies
for appropriate treatment.
- Speak to consumer groups or to other agencies regarding Total
Wellness resources and programs.
- Perform outreach to provide health and wellness education and
information to individuals.
- Assist professional medical staff with treatments and
procedures as allowed by individual training/certification.
- Attend all program-required meetings and/or training as
- Perform measurements and patient screening tests.
- Assist with program-specific data collection and data
- Perform other tasks as-assigned.
The Ideal Candidate will be:
- A consumer of behavioral health services (mental health or
substance use related).
- Experienced in providing peer support services for people with
mental illness and medical conditions.
- Experienced working with seriously mentally ill clients with
complex needs and/or co-occurring challenges.
- Understanding the needs of their community and advocating for
resources and services.
- Experience interacting with people with mental illness from
- Interested in modeling and promoting a healthy lifestyle for
people with serious mental illness.
Peer Support Worker I:
$23.76 - $29.68 Hourly
$1,900.80 - $2,374.40 Biweekly
$4,118.40 - $5,144.53 Monthly
$49,420.80 - $61,734.40 Annually
Peer Support Worker II:
$26.23 - $32.77 Hourly
$2,098.40 - $2,621.60 Biweekly
$4,546.53 - $5,680.13 Monthly
$54,558.40 - $68,161.60 Annually
Peer Support Worker Iis the entry level class in the series.
Initially under close supervision, incumbents learn the duties
associated with the position and the client population served.
Incumbents receive on-the-job training and perform specific
assignments of a well-defined and limited nature. As experience is
gained, there is greater independence of action within established
guidelines. This class is flexibly staffed with Peer Support Worker
II and incumbents may advance to the higher level after gaining
experience and demonstrating proficiency which meet the
qualifications of the higher-level class.
Peer Support Worker IIis the experienced level class in the
series. Employees are able to perform the full range of duties
required of the classification and have significant latitude for
independent judgment. Employees exercise considerable discretion in
determining work priorities as well as methods of completing their
Positions in this series are further distinguished by the
ability to meet the experience requirements required by the funding
sources related to the assigned unit or program.
Note: Extra-help assignments are at-will and the employee is
paid on an hourly basis. Some extra help positions are eligible for
benefits under the Affordable Care Act. Extra-help workers are not
guaranteed permanent status at the end of the extra-help
Funding Qualifications: Must be aconsumer of mental health
services to meet the Mental Health Services Act (MHSA) funding
Driver License: Minimum knowledge of and skill in using public
transportation. Some positions require possession of a class C
California driver license or the ability to provide suitable
transportation, as approved by the appointing authority.
Education and Experience: Any combination of education and
experience that would likely provide the required knowledge and
skills is qualifying. A typical way of gaining the knowledge and
Peer Support Worker II: At least one year of experience
providing peer support services within the assigned program.
- Problems, needs, attitudes and behavior patterns of the client
population and of the total community served.
- Identification of social and community resources and how to
connect individuals to these resources.
- Techniques for group and individual peer support and
- Basic case management processes.
- Perform clerical support work with accuracy, speed, and minimal
- Techniques for effectively representing the County in contacts
with the general public, other agencies, community groups, and
various business, professional, educational, and regulatory
- Techniques for providing a high level of customer service by
effectively dealing with the public, clientele, and staff.
- Basic recordkeeping principles and practices.
- Modern office practices, methods, and computer equipment and
applications related to the work.
- Basic needs and difficulties faced by ethnically diverse
consumers, caregivers and families.
- Address the client population's unique needs in a culturally
- Relate and communicate effectively with the multi-disciplinary
team and the community served.
- Establish, maintain, and foster positive and effective
relationships with clients, their families and/or caregivers and
others contacted in the course of work.
- Learn and understand the organization and operation of the
assigned department and program.
- Respond to and effectively prioritize multiple phone calls and
requests for service.
- File materials alphabetically, chronologically, and
- Use English effectively to communicate in person, over the
telephone, and in writing.
- Interpret and apply administrative and departmental policies
and procedures; interpret agency programs and policies to members
of the community served.
- Organize, maintain, and update office database and records
- Organize own work, set priorities, and meet critical time
- Enter and retrieve data from a computer with sufficient speed
and accuracy to perform assigned work.
- Use tact, initiative, prudence, and independent judgment within
general policy, procedural, and legal guidelines.
- Write clear and comprehensive reports.
- Maintain confidentiality.
- Stand and walk for extended periods of time and lift and carry
equipment and supplies used in the course of the work.
Physical Demands: Must possess mobility to work in a standard
office setting and use standard office equipment, including a
computer and medical equipment; vision to assess emergency
situations, including medical incidents and to read printed
materials and a computer screen; and hearing and speech to
communicate in person, before groups, and over the telephone.
Depending on assignment frequent standing in work areas and walking
between work areas may be required. Finger dexterity is needed to
access, enter, and retrieve data using a computer keyboard,
typewriter keyboard, or calculator and to operate standard office
and medical equipment. Positions in this classification
occasionally bend, stoop, kneel, reach, push, and pull drawers open
and closed to retrieve and file information. Employees must possess
the ability to lift, carry, push, and pull materials and objects up
to 45 pounds.
Environmental Elements: Employees primarily work in an office
environment with moderate noise levels and controlled temperature
conditions. Employees may work outdoors and are occasionally
exposed to loud noise levels and cold and/or hot temperatures.
Incumbents may be exposed to blood and body fluids necessitating
calling 911. Employees may interact with members of the public or
with staff in a highly emotional setting while interpreting and
enforcing departmental policies and procedures.
If you are interested in being considered for this extra help
position, the following materials must be electronically submitted
in a Word or PDF format.
- Responses to Supplemental Questions
- Being a consumer of mental health services is required to be
eligible for this position.Are you currently or have you previously
been a consumer of mental health services?
- What lived experiences have prepared you to provide support and
mentoring to consumers of behavioral health services?
- Describe your experience working with diverse communities,
including any experience working with the African American
community. Include your role, your responsibilities, and the
persons/clients with whom you worked.
- Describe your interest and life experience in promoting healthy
lifestyles in the areas of nutrition, exercise and medical
- Describe your experience working in a primary care or medical
office setting. Include any experience as a nurse assistant, home
health aide, and helping people obtain benefits.
Please include the words"Peer Wellness Coach / Peer Support
Worker I/II - Extra Help"in the subject line of the email
submission. Please submit the required materials electronically via
Shirley Chu, Supervising Mental Health Clinician
Application materials will be reviewed as they are received and
well-qualified candidates will be contacted for an interview.
Apply immediately. Resums will be accepted until position is
filled. This posting is open on a continuous basis and selection
may be made at any time within the process.
NOTE: Application materials are only accepted via e-mail.
Materials sent via regular mail and/or fax will not be accepted.
Submittals that do not include all required elements (responses to
supplemental questions and a resume) will not be considered.
At the County of San Mateo, we take pride in the way our
employees bring together their diverse backgrounds, experiences,
and perspectives to serve our community's needs. The County of San
Mateo is proud to be an Equal Opportunity Employer.