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Peer Wellness Coach / Peer Support Worker I/II - Extra Help (Open)

Company: The County of San Mateo
Location: San Mateo
Posted on: May 3, 2021

Job Description:


San Mateo County Health's Behavioral Health & Recovery Services (BHRS) Division is seeking a dynamic Peer Wellness Coach / Peer Support Worker I/II for an integrated behavioral health and primary care program, Total Wellness. Total Wellness aims to reduce disparities in access to health care for people with mental illness and alcohol and drug addictions, as well as improve their physical health outcomes through chronic disease prevention, early intervention, health care coordination, and disease management strategies. The Peer Wellness Coach will work with a multidisciplinary team of medical and behavioral health professionals, and others to improve physical health outcomes of BHRS consumers.

There is currently one Extra-Help Peer Wellness Coach vacancy in the Total Wellness program.

Duties and responsibilities include, but are not limited to, the following:

  • Provide assistance and supporting services to enrolled clients and staff.
  • Provide support and coaching services to clients on a regular basis after their enrollment in Total Wellness.
  • Assist other staff members on the team by establishing and maintaining contact with enrolled clients.
  • Assist in planning and implementing health and wellness education and support groups.
  • Organize and facilitate Health & Wellness groups, including informational groups and evidence-based practice groups leading to client's development of Total Wellness plan.
  • Assist clients to obtain needed, eligible public benefits, including health benefits and other community resources.
  • Make all client appointments and keep clinical records.
  • Provide transportation services for enrolled and prospective clients.
  • Develop immediate solutions to emergency problems and expedite delivery of needed services.
  • Upon request, refer clients to other departments or agencies for appropriate treatment.
  • Speak to consumer groups or to other agencies regarding Total Wellness resources and programs.
  • Perform outreach to provide health and wellness education and information to individuals.
  • Assist professional medical staff with treatments and procedures as allowed by individual training/certification.
  • Attend all program-required meetings and/or training as assigned.
  • Perform measurements and patient screening tests.
  • Assist with program-specific data collection and data entry.
  • Perform other tasks as-assigned.

The Ideal Candidate will be:

  • A consumer of behavioral health services (mental health or substance use related).
  • Experienced in providing peer support services for people with mental illness and medical conditions.
  • Experienced working with seriously mentally ill clients with complex needs and/or co-occurring challenges.
  • Understanding the needs of their community and advocating for resources and services.
  • Experience interacting with people with mental illness from diverse communities.
  • Interested in modeling and promoting a healthy lifestyle for people with serious mental illness.


Peer Support Worker I:

$23.76 - $29.68 Hourly

$1,900.80 - $2,374.40 Biweekly

$4,118.40 - $5,144.53 Monthly

$49,420.80 - $61,734.40 Annually

Peer Support Worker II:

$26.23 - $32.77 Hourly

$2,098.40 - $2,621.60 Biweekly

$4,546.53 - $5,680.13 Monthly

$54,558.40 - $68,161.60 Annually


Peer Support Worker Iis the entry level class in the series. Initially under close supervision, incumbents learn the duties associated with the position and the client population served. Incumbents receive on-the-job training and perform specific assignments of a well-defined and limited nature. As experience is gained, there is greater independence of action within established guidelines. This class is flexibly staffed with Peer Support Worker II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher-level class.

Peer Support Worker IIis the experienced level class in the series. Employees are able to perform the full range of duties required of the classification and have significant latitude for independent judgment. Employees exercise considerable discretion in determining work priorities as well as methods of completing their assignments.

Positions in this series are further distinguished by the ability to meet the experience requirements required by the funding sources related to the assigned unit or program.

Note: Extra-help assignments are at-will and the employee is paid on an hourly basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra-help workers are not guaranteed permanent status at the end of the extra-help assignment.


Funding Qualifications: Must be aconsumer of mental health services to meet the Mental Health Services Act (MHSA) funding requirement.

Driver License: Minimum knowledge of and skill in using public transportation. Some positions require possession of a class C California driver license or the ability to provide suitable transportation, as approved by the appointing authority.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is:

Peer Support Worker II: At least one year of experience providing peer support services within the assigned program.

Knowledge of:

  • Problems, needs, attitudes and behavior patterns of the client population and of the total community served.
  • Identification of social and community resources and how to connect individuals to these resources.
  • Techniques for group and individual peer support and coaching.
  • Basic case management processes.
  • Perform clerical support work with accuracy, speed, and minimal supervision.
  • Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.
  • Basic recordkeeping principles and practices.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • Basic needs and difficulties faced by ethnically diverse consumers, caregivers and families.

Skill/Ability to:

  • Address the client population's unique needs in a culturally sensitive manner.
  • Relate and communicate effectively with the multi-disciplinary team and the community served.
  • Establish, maintain, and foster positive and effective relationships with clients, their families and/or caregivers and others contacted in the course of work.
  • Learn and understand the organization and operation of the assigned department and program.
  • Respond to and effectively prioritize multiple phone calls and requests for service.
  • File materials alphabetically, chronologically, and numerically.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Interpret and apply administrative and departmental policies and procedures; interpret agency programs and policies to members of the community served.
  • Organize, maintain, and update office database and records systems.
  • Organize own work, set priorities, and meet critical time deadlines.
  • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Write clear and comprehensive reports.
  • Maintain confidentiality.
  • Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and medical equipment; vision to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Depending on assignment frequent standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 45 pounds.

Environmental Elements: Employees primarily work in an office environment with moderate noise levels and controlled temperature conditions. Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids necessitating calling 911. Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures.


If you are interested in being considered for this extra help position, the following materials must be electronically submitted in a Word or PDF format.

  • Responses to Supplemental Questions
  • Resum

Supplemental Questions:

  • Being a consumer of mental health services is required to be eligible for this position.Are you currently or have you previously been a consumer of mental health services?
  • What lived experiences have prepared you to provide support and mentoring to consumers of behavioral health services?
  • Describe your experience working with diverse communities, including any experience working with the African American community. Include your role, your responsibilities, and the persons/clients with whom you worked.
  • Describe your interest and life experience in promoting healthy lifestyles in the areas of nutrition, exercise and medical self-care.
  • Describe your experience working in a primary care or medical office setting. Include any experience as a nurse assistant, home health aide, and helping people obtain benefits.

Please include the words"Peer Wellness Coach / Peer Support Worker I/II - Extra Help"in the subject line of the email submission. Please submit the required materials electronically via email to:

Shirley Chu, Supervising Mental Health Clinician

Application materials will be reviewed as they are received and well-qualified candidates will be contacted for an interview.

Apply immediately. Resums will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (responses to supplemental questions and a resume) will not be considered.

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County of San Mateo is proud to be an Equal Opportunity Employer.

Keywords: The County of San Mateo, San Mateo , Peer Wellness Coach / Peer Support Worker I/II - Extra Help (Open), Other , San Mateo, California

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